New option to report production outage in the Business Central Administration Center

Important

Some of the functionality described in these release notes has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview General availability
Admins, makers, or analysts, automatically October 2019

Feature details

Once a partner knows that the customer's tenant is down, they can quickly create a support ticket in the Business Central Administration Center. When you choose the customer's production environment, a new option, Report Production Outage, is enabled. If the partner chooses this action, they must answer a few questions about the situation, and then they can submit the ticket. The resulting support ticket is filled in with the specified information about the customer's tenant.