Buy and deploy Dynamics 365 Remote Assist

With Microsoft Dynamics 365 Remote Assist, you can bridge the gap between the real and digital worlds to complete crucial tasks faster, safer, and more efficiently, and create new ways to connect with customers and partners.

Subscribe to Remote Assist

Tip

Did you know you can try Remote Assist for free for up to 90 days? Learn more about the free 90-day trial.

You can subscribe to Remote Assist in any of the following ways:

Subscribe through the Microsoft 365 Admin Center

  1. Go to https://admin.microsoft.com/AdminPortal/Home#/catalog.

    Admin center

  2. Log in under your company's admin account.

  3. If you don't know who your admin is, contact the IT help desk at your company to find out. Get more advice on admin accounts.

  4. Under Billing in the left navigation, select Purchase services.

  5. Scroll down to the Other plans section.

    Other plans

  6. Find the product card for Remote Assist.

    Remote Assist product card

  7. To subscribe, select Buy now.

    Note

    If you're not ready to buy yet, you can sign up for a free 30-day trial on your organization's tenant by selecting Start free trial. The 30-day free trial includes access to Microsoft Teams for HoloLens users.

  8. Assign licenses to users as described in the next procedure.

Assign licenses to users

After subscribing (or signing up for a free 30-day trial), you’ll need to assign licenses to users in the Microsoft 365 Admin Center or Partner Center. Each user you assign a license to will need an Azure Active Directory (Azure AD) account.

Assign a license to a user in the Microsoft 365 Admin Center

  1. In the Microsoft 365 Admin Center, under Billing in the left navigation, select Subscriptions, and then select Assign to users.

    Assign to users

  2. Select the users you'd like to assign the trial or subscription to, and then in the Bulk actions menu on the right side of the screen, select Edit product licenses.

    Edit product licenses

  3. In the Assign products screen, select the Add to existing product license assignments option, and then select Next.

    Add to existing product licenses

  4. Select the licenses you want to enable for the selected users, and then select Add.

    Select licenses

Make the Remote Assist app available to your users

After you’ve subscribed and assigned licenses to your users through the Microsoft 365 Admin Center or Partner Center, you can make the Remote Assist app available through one of the following:

  • Microsoft Store for Consumers
  • Microsoft Store for Business

If you use the Microsoft Store for Business, you can have users install the app in any of the following ways:

  • From your organization’s private store
  • From an email link that you send
  • Through mobile device management (MDM)

Install Remote Assist from the Microsoft Store for Consumers

For information on installing the Remote Assist app from the Microsoft Store for Consumers, see the Dynamics 365 Remote Assist user guide.

Note

When users launch the Remote Assist app, they’ll need to use the same Azure AD account that the admin assigned in the Microsoft 365 Admin Center.

Distribute the app through the Microsoft Store for Business

  1. Go to the Store for Business.

  2. Acquire the app.

  3. Choose one of the following distribution methods:

See also

Try Remote Assist for free for up to 90 days
Overview of Remote Assist
Remote Assist user guide