Get support and provide feedback

Azure DevOps Services | Azure DevOps Server 2019 | TFS 2018 | TFS 2017 | TFS 2015 | TFS 2013

Important

Having problems? We can help. We offer a live chat (English only) support option. Choose from Technical Support, Sales Support, Visual Studio (For your Company), and Account, Subscription, and Billing Support. Select your country from the dropdown menu, and then select Live Chat (English).

Share your feedback and ideas with us, or join our communities. We're always working to improve Azure DevOps, and we want you to be part of the process!

Do you need to do any of the following?

Azure DevOps product support

The primary support venues for Azure DevOps are as follows:

For technical support:

For billing support:

Get live help

We offer a live chat (English only) support option. Choose from Technical Support, Sales Support, Visual Studio (For your Company), and Account, Subscription, and Billing Support. Select your country from the dropdown menu, and then select Live Chat (English).

Documentation feedback

All docs on docs.microsoft.com have a ratings tool in the lower right-hand corner of the page. It asks "Is this content helpful?" Answer Yes or No depending on your experience.

Add more detailed feedback by selecting the Tell us more link after selecting Yes or No. Check an appropriate box and enter what we can do to improve the content for you! Although we can't reply back, we collect and review this feedback regularly, and use your sentiments in our content planning.

Tips for effective feedback

If you just want to vent about the product or the docs, that's okay. It helps us a lot to know when you're happy or unhappy with an experience. For the most impact, though, provide details so we can better understand what we're doing right or wrong.

  • Provide a little context. What problem were you trying to solve? At what point did it go wrong?
  • What's your role? We don't need personal or professional details. Are you a dev? A manager? A business owner? When we understand our audience, we can come up with better solutions for you and other customers doing similar work.
  • What version of the product were you using? What other products were you using with it?

The best feedback we get is clear and precise. For example:

  • Product feedback: "I'm a project manager for a small start-up. I'm using Azure DevOps. I'm trying to create work item templates through the UI, but my changes don't seem to persist. It's not clear what I'm doing wrong."
  • Doc feedback: "I'm a dev in a large organization that works on Java apps. I tried to use Maven with your build system in Azure DevOps Server 2017 Update 1 (15.112.26307.0), but I couldn't get the configuration shown in the docs to work."

The more details, the better!

What platform/version am I using?

You can tell what platform you use from the URL you use to connect to Azure DevOps Services, Azure DevOps Server, or Team Foundation Server.

Azure DevOps Services

An Azure DevOps URL consists of an organization name and dev.azure.com, for example: https://dev.azure.com/{yourorganization}.

To learn the version number, enter the following address in a web browser:

https://dev.azure.com/{yourorganization}/_home/About

A page similar to the following example opens showing the version number.

Learn the version number of Azure DevOps

Azure DevOps Server

An on-premises URL consists of a server name, port number, and collection name, for example:

https://ServerName:8080/tfs/CollectionName

To learn the version number, enter the following address in a web browser:

https://ServerName:8080/tfs/_home/About

A page similar to the following example opens showing the version number.

Azure DevOps Server About page, version number
On-premises release Update Version number
Azure DevOps Server 2019 RTW 17.143.28511.3 (Dev17.M143)
Azure DevOps Server 2018 2018.3 16.131.28106.2
2018.2 16.131.27701.1
2018.1 16.122.27409.2
RTW 16.122.27102.1
RC2 16.122.26918.3
RC1 16.121.26818.0
Azure DevOps Server 2017 Update 3 15.117.27024.0
Update 3 RC 15.117.26912.0
Update 2 15.117.26714.0
Update 1 15.112.26307.0
RTW 15.105.25910.0
RC1 15.103.25603.0
Azure DevOps Server 2015 Update 3 14.102.25423.0
Update 2.1 14.95.25229.0
Update 2 14.95.25122.0
Update 2 RC 2 14.95.25029.0
Update 2 RC 1 14.95.25005.0
Update 1 14.0.24712.0
Update 1 RC 2 14.0.24626.0
Update 1 RC 1 14.0.24606.0
RTM 14.0.23128.0
RC2 14.0.23102.0
RC 14.0.22824.0
CTP 14.0.22604.0
Azure DevOps Server 2013 Update 5 12.0.40629.0
Update 4 12.0.31101.0
Update 4 RC 12.0.31010.0
Update 3 12.0.30723.0
Update 3 RC 12.0.30626.0
Update 2 12.0.30324.0
RTM 12.0.21005.1
RC 12.0.20827.3
Azure DevOps Server 2012 Update 4 11.0.61030.0
Update 3 11.0.60610.1
Update 2 11.0.60315.1
CU 1 11.0.60123.100
Update 1 11.0.51106.1
RTM 11.0.50727.1
Azure DevOps Server 2010 CU 2 10.0.40219.371
SP1 10.0.40219.1
RTM 10.0.30319.1
Azure DevOps Server 2008 SP1 9.0.30729.1
RTM 9.0.21022.8
Azure DevOps Server 2005 SP1 8.0.50727.762
RTM 8.0.50727.147