Service Level Agreement (SLA) Solution
- Unique Name
- Customization Prefix
The following entities are included in this solution.
|organization||Top level of the Microsoft Dynamics 365 business hierarchy. The organization can be a specific business, holding company, or corporation.|
|sla||Contains information about the tracked service-level KPIs for cases that belong to different customers.|
|slaitem||Contains information about a tracked support KPI for a specific customer.|
|slakpiinstance||Service level agreement (SLA) key performance indicator (KPI) instance that is tracked for an individual case|