Service Level Agreement (SLA) Solution

Unique Name
msdynce_ServiceLevelAgreement
Version
9.0.21043.1007
Customization Prefix
default

Entities

The following entities are included in this solution.

Name Display Name Description
organization Top level of the Microsoft Dynamics 365 business hierarchy. The organization can be a specific business, holding company, or corporation.
sla Contains information about the tracked service-level KPIs for cases that belong to different customers.
slaitem Contains information about a tracked support KPI for a specific customer.
slakpiinstance Service level agreement (SLA) key performance indicator (KPI) instance that is tracked for an individual case

See also