Install and test Skype for Business for Windows Phone

Summary: Learn how to install and test Skype for Business on your Windows Phone.

The Skype for Business for Windows Phone app brings Skype for Business presence, instant messaging (IM), and voice and video calling to Windows mobile devices. Users with Lync 2013 will either get the updated app automatically or be prompted to update it manually, depending on their user settings. New users can download it from the Windows Phone Marketplace. The Skype for Business for Windows Phone app is only available on Windows Phone 8.1 and later.

Before directing users in your organization to download the app, you'll want to run the following tests to make sure it is properly integrated into your environment.

Install Skype for Business Windows Phone 8.1

  1. Browse to Windows Phone 8 update central to update your phone to Windows Phone 8.1.

  2. From your phone, go to the Store, and search for Skype for Business.

  3. Tap Install.

Sign in to Skype for Business for the first time

  1. On the Start screen, swipe left to view your installed apps, search for Skype for Business for Windows Phone, and then tap the icon to open the app.

  2. Enter your sign-in address (for example, user@domain.com) and password, and then tap Done.

    You may be asked for both a user name and a sign-in address. The user name is what you use to sign in to your organization's network, either user@domain.com or domain\username.

  3. On the Customer Experience Improvement Program screen, tap Join to send anonymous data about app issues and usage to Microsoft, or No thanks if you prefer not to participate.

  4. On the Never Miss Your Work Calls screen, enter your mobile number with country and region codes. When Skype for Business for Windows Phone can't use a Wi-Fi or cellular data network to make an audio or video call, you'll be automatically called at this number and connected to the audio portion of the call.

  5. Tap Next and review the notification and phonebook access settings:

    • Push notifications Get an alert when you receive a new IM or call. Normally On (recommended).

      Important

      If you turn this setting off, you won't be notified of IMs, calls, or other Skype for Business for Windows Phone alerts unless the app is active.

    • Allow phonebook access Search for contacts on your mobile phone when you search for contacts in Skype for Business for Windows Phone.

  6. Tap Next to start using Skype for Business for Windows Phone.

    Need help signing in?

Verify mobile client installation

After you configure the client and sign in successfully, use the following tests to verify that your installation of Skype for Business for Windows Phone is working correctly on your mobile device.

Search for a contact in the corporate directory

  1. In the Contacts list, tap Search.

  2. Search for a contact that exists only in the global address list.

  3. Verify that the contact name appears in the search results.

Test instant messaging and presence

  1. In the Contacts list, tap a contact.

  2. In the contact card, tap the instant messaging (IM) Icon for instant messaging in Skype for Businessicon.

  3. Verify that an IM window appears and that you can type and send an IM.

Test dial-out conferencing

  1. In Outlook, schedule a Skype for Business meeting.

  2. On your Windows Phone, open the meeting invitation.

  3. Click the link in the meeting to join.

  4. Answer the call from the conference service and verify that you are connected to meeting audio.

Test push notifications

  1. Select two different user accounts for this test.

  2. On user A's Windows Phone, sign in to Skype for Business for Windows Phone with user A's account.

  3. Open another application on the device.

  4. On a different client, such as the desktop client, sign in to Skype for Business with user B's account.

  5. Send an IM from user B to user A.

  6. Verify that the IM notification appears on user A's mobile device.

Remove Skype for Business from your Windows Phone

To remove the Skype for Business for Windows Phone app from your mobile device:

  1. From the start screen, swipe to see the application list.

  2. Tap and hold the Skype for Business for Windows Phone application, and then select Uninstall.

See also

Getting started with Skype for Business for Windows Phone 8.1