Response Groups: Group

Response groups consist of agent groups, queues, and workflows. An agent group is a group of people who are designated to answer Response Group calls.

The Response Groups - Group page displays a list of all the agent groups that are defined for your organization.

Tasks you can perform

You can perform the following tasks from the Response Groups - Group page:

  • Create a new agent group

  • Change an existing agent group

  • Delete an agent group

UI Reference

The following list describes the commands on the page.

  • New Starts a new agent group.

  • Edit Opens the selected agent group to edit it, selects all agent groups in the list, or deletes the selected agent groups.

  • Refresh Refreshes the list of agent groups.

The following list describes the fields on the page.

  • Name The unique name that identifies the agent group.

  • Service The ApplicationServer service that hosts the agent group.

  • Description The description for the agent group.

For details about Response Group features and capabilities, see Plan for the Response Group application in Skype for Business Server 2015 in the Planning documentation. For details about working with agent groups, see Managing Agent Groups in the Operations documentation.