Response Groups Workflow

Response groups consist of agent groups, queues, and workflows. Response Group workflows define the actions that are taken when the Response Group application receives a phone call.

The Response Groups - Workflow page displays a list of all the Response Group workflows that are defined for your organization.

Tasks you can perform

You can perform the following tasks from the Response Groups - Workflow page:

  • Create or change a hunt group workflow

  • Create or change an interactive workflow

UI Reference

The following list describes the commands on the page.

  • Create or edit a workflow Opens the Response Group Configuration Tool for creating or editing a workflow.

  • Refresh Refreshes the list of workflows.

The following list describes the fields on the page.

  • Name The unique name that is assigned to the workflow.

  • Service The ApplicationServer service that hosts the workflow.

  • SIP address The SIP address of the group that will answer calls to the workflow.

  • Telephone The phone number that is called to reach this response group.

  • Language The language that is used for speech recognition and text-to-speech.

  • IVR Indicates whether the workflow is a hunt group or an interactive workflow.

  • Enabled Indicates whether the workflow is activated to receive calls.

For details about Response Group features and capabilities, see Plan for the Response Group application in Skype for Business Server 2015 in the Planning documentation. For details about working with Response Group workflows, see Managing Response Group Workflows in the Operations documentation.