Certifications

Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate

Certification details

If you’re a functional consultant, a professional working with Microsoft Dynamics 365 Sales, or a developer looking to hone your consulting skills, this certification could help give your career a boost. This certification lets you market yourself more effectively for projects and shows your organization that you can use Dynamics 365 Sales to empower the sales force.

As a candidate for this certification, you’re a Microsoft Dynamics 365 functional consultant with sales expertise. You’re responsible for implementing solutions that meet the business requirements of an organization, large or small. You’re also responsible for identifying potential process efficiencies and improvements that could be achieved by using Dynamics 365 Sales and wider Microsoft Power Platform features. This may include supporting a sales lifecycle to run effectively and assisting the sales team to:

  • Achieve revenue targets.
  • Execute business strategies.
  • Meet an organization's objectives.

You’re responsible for configuring and expanding the core sales application functionality to create scalable customer solutions which support, automate, and accelerate the company's sales process. You’ll use your knowledge of Microsoft Power Platform and the common customer engagement capabilities in Dynamics 365 to inform the solution design where the following are required:

  • Integrations
  • Business process flows
  • Visualizations
  • Custom applications

As a candidate, you should:

  • Have strong business knowledge of sales processes for business-to-customer and business-to-business scenarios.
  • Understand the sales process of the customer as well as the core functionality of Dynamics 365 Sales to identify where the two align and differ.
  • Be proficient in configuring Microsoft Power Platform, primarily model-driven apps.
  • Have knowledge of Microsoft 365 services and their interactions with Microsoft Dataverse.

If you need more experience before you try to earn this certification, here are some suggestions:

Important

The English language version of this certification was updated on September 27, 2023. Review the study guide linked on the Exam MB-210 page for details about recent changes.

Take one exam

Earn the certification

ASSOCIATE CERTIFICATION

Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate

Skills measured

  • Configure Dynamics 365 Sales
  • Manage core sales features
  • Configure additional tools and services

Job role: Functional Consultant

Required exams: MB-210

Go to Learn Profile

Two ways to prepare

Items in this collection

  • Learning paths or modules are not yet available for this certification

Certification exams

Renew your Microsoft Certification for free

Do you know that Microsoft role-based and specialty certifications expire unless they are renewed? Learn the latest updates to the technology for your job role and renew your certification at no cost by passing an online assessment on Microsoft Learn.

Certification resources

Support for Credentials

Get help through Microsoft Credentials support forums. A forum moderator will respond in one business day, Monday-Friday.

Choose your Microsoft Credential

Microsoft Applied Skills or Microsoft Certifications? Choose the path that fits your career goals, desired skillset, and schedule.

Certification poster

Check out an overview of fundamentals, role-based and specialty certifications.

Exam Replay

Boost your odds of success with this great offer.

Your certifications

Review and manage your scheduled appointments, certificates, and transcripts.

Share your certification badges

Celebrate your accomplishment with your network. Claim your Microsoft Certification badge, and add it to LinkedIn, your résumé, and more.

* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Certified Trainers and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.