Certifications

Microsoft 365 Certified: Exchange Online Support Engineer Specialty

Certification details

Warning

This certification retired on July 31, 2023. You can renew it for at least six months after the retirement date by completing the free online assessment available on the certification renewal page. Read the blog post.

Candidates for this certification identify, troubleshoot, and resolve issues with Microsoft Exchange Online, hybrid Exchange environments, and related Exchange components, technologies, and services.

Candidates work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.

Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Exchange Online environments.

Take one exam

Earn the certification

EXPERT CERTIFICATION

Microsoft 365 Certified: Exchange Online Support Engineer Specialty

Skills measured

  • Troubleshoot mail flow issues
  • Troubleshoot compliance and retention issues
  • Troubleshoot mail client issues
  • Troubleshoot Exchange Online configuration issues
  • Troubleshoot hybrid and migration issues

Job role: Support Engineer

Required exams: MS-220

Go to Learn Profile

Two ways to prepare

Items in this collection

  • Learning paths or modules are not yet available for this certification

Certification exams

  • MS-220: Troubleshooting Microsoft Exchange Online

    Languages: en

    Retirement date: **

    This exam measures your ability to troubleshoot the following: mail flow issues; compliance and retention issues; mail client issues; Exchange Online configuration issues; and hybrid and migration issues.

    Price based on the country or region in which the exam is proctored.

    for Troubleshooting Microsoft Exchange Online

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

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* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Certified Trainers and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.