Introduction to integration with Dynamics 365 Customer Engagement apps

Beginner
Administrator
Functional Consultant
Dynamics 365
Microsoft Power Platform

Important

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Configure Dynamics 365 Customer Engagement apps to work with your email and manage your mailboxes.

Learning objectives

In this module, you will:

  • Examine email integration with Dynamics
  • Configure mailboxes
  • Integrate with Outlook

Prerequisites

A basic understanding of the Dynamics 365 Customer Engagement apps