Get started with Dynamics 365 Customer Service scheduling
Do you need to schedule and other resources to service customers? This learning path discusses how to configure and use Customer Service scheduling.
Prerequisites
- Basic knowledge of Dynamics 365 Customer Service
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Modules in this learning path
Important
Power Virtual Agents capabilities and features are now part of Microsoft Copilot Studio following significant investments in generative AI and enhanced integrations across Microsoft Copilot.
Some articles and screenshots may refer to Power Virtual Agents while we update documentation and training content.
Dynamics 365 Customer Service includes capabilities to help you effectively schedule staff and other resources to provide service to customers at the organization's locations.
Important
Power Virtual Agents capabilities and features are now part of Microsoft Copilot Studio following significant investments in generative AI and enhanced integrations across Microsoft Copilot.
Some articles and screenshots may refer to Power Virtual Agents while we update documentation and training content.
Learn how to define and schedule services with Dynamics 365 Customer Service to provide service to customers at the organization's locations.