Change your billing addresses

Your bill or invoice contains three addresses:

  • Sold-To Address Your company name and address, as shown in your organization profile.

  • Bill-To address The address of your billing department, usually the same as the Sold-To address.

  • Service Usage Address The address where the service is being used, usually the same as the Sold-To address. If your organization has remote users or multiple offices, use the address where the majority of your users are located.

In most cases, these addresses are the same. If you need to change one or more of the addresses, you can do that. You can also provide an alternate email address to receive billing notifications and change the alternate email address for other admins.

To learn more about your bill or invoice, see View your bill or invoice and Understand your bill or invoice.

Change your Sold-To address

  1. In the admin center, go to the Billing > Billing accounts page.
  1. In the admin center, go to the Billing > Billing accounts page.
  1. In the admin center, go to the Billing > Billing accounts page.
  1. Select Edit billing account information.

  2. Update your organization information, then select Save.

Change your Bill-To address

  1. In the admin center, go to the Billing > Payment methods page.
  1. In the admin center, go to the Billing > Payment methods page.
  1. In the admin center, go to the Billing > Payment methods page.
  1. Select the credit card or bank account that you want to change.

  2. On the Payment method details page, select Edit.

  3. Update your billing address, then select Save > Done.

Change your service usage address

  1. In the admin center, go to the Billing > Your products page.
  1. In the admin center, go to the Billing > Your products page.
  1. In the admin center, go to the Billing > Your products page.

    If you're using Office 365 operated by 21Vianet in China, see View your bill or get Fapiaos for Office 365 operated by 21Vianet.

  1. On the Products tab, select the subscription that you want to change.

  2. On the subscription details page, in the Service usage address section, select Edit service usage address.

  3. In the Edit service usage address pane, update your address, then select Save.

Change the alternate email address your billing notifications are sent to

By default, your organization's billing notifications are sent to the Microsoft email address and the alternate email address of every global and billing admin in your organization. Each admin can change their alternate email address by updating their profile information.

  1. Sign in to Microsoft 365 with your work or school account as a global admin. Learn how to sign in.

  2. Select the User icon, then select My account.

  3. Select Personal info.

  4. In the Contact details box, select Edit.

  5. In the Alternate email box, type the alternate email address you want to use, then select Save.

Change the alternate email address for another admin

You can also change the alternate email address of other global and billing admins in your organization.

  1. In the admin center, go to the Billing > Billing notifications page.
  1. In the admin center, go to the Billing > Billing notifications page.
  1. In the admin center, go to the Billing > Billing notifications page.
  1. On the Billing notifications page, select the admin you want to change.

  2. In the Edit user roles pane, type the alternate email address you want to use, then select Save.

View your bill or invoice (article)
Understand your bill or invoice (article)
Pay for your subscription (article)
Subscriptions and billing - Admin Help (link page)