System requirements for Dynamics 365 Channel Integration Framework 2.0

Artikel
05/05/2022
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This topic lists the licensing and system requirements for Dynamics 365 Channel Integration Framework 2.0.

Dynamics 365

Dynamics 365 (online) 9.1 and later.

Omnichannel for Dynamics 365 Customer Service or Customer Service Workspace

To have multisession capabilities, your organization must use a multisession app, such as Omnichannel for Customer Service or Customer Service workspace.

Licensing

An active subscription to Microsoft Dynamics 365 Customer Service Enterprise in your tenant for each user.

Supported browsers

Chromium-based Microsoft Edge
Google Chrome

Note

Ensure microphone and speaker access is not blocked by browser policy for voice and video channels.
The widget domain needs to be granted permission to use appropriate media like pop-ups and microphone as required. For Microsoft Edge to permanently grant the required permissions, the required domain needs to be accessed via a regular window; permanent exception cannot be granted when the domain is accessed in private mode.

Domains

The domain of the channel URL should use HTTPS protocol.