Dynamics 365 Marketing trial FAQ

Note

For the Marketing trial, you'll need to use an account that is managed by Microsoft Azure Active Directory. If you cannot sign up for Marketing using a work or school email address, sign up for a free Office 365 E5 trial, then use the email address associated with your Office 365 E5 trial to sign up for the Marketing trial.

Dynamics 365 Marketing-specific questions

Can I convert the trial to a paid license?

No, you can't convert a Marketing trial instance to a production instance.

How do I start using the trial?

After you sign up for the trial, you will arrive on the app's main screen. The main screen provides links to user guides and tutorials. To learn more, visit the links in the Additional resources on the trial set up page.

What features are available in the trial?

In most ways, Marketing trials are fully functional, but time-limited, production instances. However, there are a few key differences:

• Each Marketing trial comes pre-installed on a dedicated trial instance included with the trial. You can't install a Marketing trial on an existing instance.
• Marketing trials can't be integrated with a Power Apps portal. Instead, they provide a special mechanism that lets you try out landing pages, forms, the event website, and other interactive features without requiring a Power Apps portal or external CMS system. More information: Integrate Marketing with a CMS system or Power Apps portal.
• You can't uninstall or re-install trials using the standard tools provided by the Power Platform admin center. Trials are special and are handled differently than production instances.
• You don't need to run the setup wizard when setting up a trial.

How long does the trial last?

The Marketing trial lasts 30 days. As mentioned below, you can extend the trial once.

Is the trial available in all supported geographical regions and languages?

Yes, the trial is available in all regions where the app is supported. To read the latest list of countries/regions where you can use Dynamics 365 Marketing, download the Microsoft Dynamics 365 International Availability document (PDF). For a list of supported languages, see Supported languages.

What are the trial limits and quotas?

The following limitations apply for the trial:

• The trial is available to you for 30 days. After that, you can request for an extension for another 30 days, buy a paid license, or sign up for a new trial.
• The trial will expire if there’s no activity on the app for 14 consecutive days. Expired trials cannot be reactivated. However, you can start a new trial.
• You can have only one active trial per app at any given time. However, you can sign up again after your current trial for the app ends.

Limits and quotas specific to the Marketing trial:

• Your system is constrained by certain limits and quotas that apply to the number of contacts you can market to, monthly email messages you can send, Litmus previews you can view, and more.
• Familiarize yourself with the terms and limits of the product before you begin to use it. The limits are different based on whether you are running a trial, preview, or subscribed version of the product.
• For subscribed (paid) versions, download the Microsoft Dynamics 365 Licensing Guide and visit the Fair use policy page.
• For trials, see Dynamics 365 Marketing limits for trials.

You can monitor your usage levels by going to Settings > Advanced settings > Other settings > Quota limits in Dynamics 365 Marketing. More information: Quota limits.

Trial platform FAQ

Sign-up

What are the system requirements for the trial?

This app is a cloud-based service that doesn't require special software other than an up-to-date web browser, though some restrictions apply. For the best trial experience, avoid accessing the trial site in incognito mode. Learn more about web application requirements.

How do I sign up for the trial without a Microsoft 365 tenant?

You can enter a non-work email address and we will create an account and tenant for you.

Can I sign up for multiple Dynamics 365 apps such as Sales, Marketing, and Customer Service?

Yes, you can. To view all available trials, visit the trial hub page. You can use the same email account to sign up for different trials. However, it is not possible to have multiple apps on the same trial site. Each trial will be on a different org and URL. The trial data won’t be shared across apps.

Trial app

I didn't receive the trial details email after signing up, what should I do?

When you sign up for the trial, you'll receive an email with the trial details. If you don't see the email in your inbox, check your spam folder. Alternatively, use the following steps to access your app:

1. Go to trial site and select Try for free.
2. Enter the email ID that you used, to sign up for the trial. You'll be redirected to your trial app.

How do I add more users to a trial?

To add users, go to the Microsoft 365 admin center using the trial admin account. Follow the admin center guidance to add users up to the trial license limit. If the user you are adding already has a Microsoft 365 account, assign them an appropriate security role in the trial org. For more information, see Assign a security role to a user.

How many users can I add to my trial environment?

You can add an unlimited number of users to the trial environment.

How do I reset the trial environment?

You can't reset the trial environment. However, you can wait for the trial period to end and then sign up again for a new trial.

Trial expiration and extension

Why did my trial expire before the end of the trial period?

The trial expires if there's no activity for 14 consecutive days. An email notification is sent to you after seven days of inactivity. Expired trials cannot be reactivated. However, you can start a new trial.

How do I extend the trial?

You can extend the trial for another trial period in the admin center. For instructions, see Extend your trial. You can extend your trial once.