Send an email to a user with their Audio Conferencing information in Skype for Business Online


Skype for Business Online was retired on July 31, 2021. If you haven't upgraded your Skype for Business Online users yet, they will be automatically scheduled for an assisted upgrade. If you want to upgrade your organization to Teams yourself, we strongly recommend that you begin planning your upgrade path today. Remember that a successful upgrade aligns technical and user readiness, so be sure to leverage our upgrade guidance as you navigate your journey to Teams.


For information about sending Audio Conferencing information to users in Microsoft Teams, see Send an email to a user with their Audio Conferencing information in Microsoft Teasms.

Sometimes Skype for Business users may need you to send them their Audio Conferencing information. You can do this by using the Skype for Business admin center and clicking Send conference info via email under the properties for a user. When you send this email, it will contain all of the audio conferencing information, including:

  • The conference phone or dial-in phone number for the user.

  • The user's conference ID.

Here is an example of the email that is sent:

Dial-in conferencing email.


We are frequently updating how you can manage features found in Skype for Business Online, so the steps here might be a little different.

Send an email with audio conferencing information to a user

  1. In the left navigation, click Users, and then select the user from the list of available users.

  2. At the top of the page, click Edit.

  3. Under Audio Conferencing, click Send conference info in email.

  4. Sign in with your work or school account.

  5. Go to the admin center > Skype for Business, and in the left navigation, click Audio conferencing.

  6. Click Users, and then select the user.

  7. In the Action pane, click Send conference info via email.


You can also send email to the user with the audio conferencing settings by editing the user's properties and then clicking Audio conferencing > Send conference info via email.

What else should you know about this email?

  • There are several emails that are sent to users in your organization after they are enabled for audio conferencing:

    • When an Audio Conferencing license is assigned to them.

    • When you manually reset the user's audio conferencing PIN.

    • When you manually reset the user's conference ID.

    • When an Audio Conferencing license is removed from them.

    • When the audio conferencing provider for a user is changed from Microsoft to another provider or None.

    • When the audio conferencing provider for a user is changed to Microsoft.

  • By default, the sender of the emails will be from Microsoft 365 or Office 365, but you can change the email address and display name by using Windows PowerShell and the Set-CsOnlineDialInConferencingTenantSettings cmdlet. To make changes to the email address that is sending the email to users, you must:

    • Enter the email address in the SendEmailFromAddress parameter.

    • Set the SendEmailOverride parameter to True.

    • Enter the email display name in the SendEmailFromDisplayName parameter.

      Set-CsOnlineDialInConferencingTenantSetting -SendEmailOverride $true -SendEmailFromAddress -SendEmailFromDisplayName "Amos Marble"


      If you want to change the email address information, you need to make sure that the inbound email policies of your organization allow emails that come from the custom email address that is set.

Want to know how to manage with Windows PowerShell?

Try or purchase Audio Conferencing in Microsoft 365 or Office 365