Postvakken worden in quarantaine geplaatst en er wordt onverwacht een failover uitgevoerd voor databases in Exchange Server 2013

Origineel KB-nummer: 3095369

Symptomen

In een Exchange Server 2013-omgeving worden postvakken onverwacht in quarantaine geplaatst en wordt de database ontkoppeld. Of, als de server lid is van een database-beschikbaarheidsgroep, wordt er een failover uitgevoerd naar een andere lidserver. Daarnaast worden de volgende gebeurtenissen geschreven in het toepassingslogboek:

ID: 1014
Level: Warning
Source: MSExchangeIS
Machine: exchangeserver.contoso.com
Message: The mailbox with mailboxguid "3d488bd9-cfe0-493e-907a-2aa299885f45" has been quarantined. Access to this mailbox will be restricted to administrative logons for 1.00:00:00 since the last report.

ID: 1002
Level: Error
Source: MSExchangeIS
Machine: exchangeserver.contoso.com
Message: Unhandled exception (System.Threading.LockRecursionException: Recursive read lock acquisitions not allowed in this mode.
at System.Threading.ReaderWriterLockSlim.TryEnterReadLockCore(TimeoutTracker timeout)
at System.Threading.ReaderWriterLockSlim.TryEnterReadLock(TimeoutTracker timeout)
at Microsoft.Exchange.Server.Storage.Common.LockManager.NamedLockObject.TryGetLock(LockType lockType, TimeSpan timeout, ILockStatistics lockStats)
at Microsoft.Exchange.Server.Storage.Common.LockManager.GetNamedLockImpl(NamedLockObject lockObject, LockType lockType, TimeSpan timeout, ILockStatistics lockStats)
at Microsoft.Exchange.Server.Storage.StoreCommonServices.Context.StartMailboxComponentReadOperation(LockableMailboxComponent component)
at Microsoft.Exchange.Server.Storage.StoreCommonServices.ReplidGuidMap.GetGuidFromReplid(Context context, UInt16 replid)
at Microsoft.Exchange.Protocols.MAPI.RcaTypeHelpers.StoreIdToExchangeId(StoreId storeId, Mailbox mailbox)
at Microsoft.Exchange.Server.Storage.MapiDisp.RopHandlerBase.OpenFolder(IServerObject serverObject, StoreId folderId, OpenMode openMode, OpenFolderResultFactory resultFactory)
at Microsoft.Exchange.RpcClientAccess.Parser.RopOpenFolder.InternalExecute(IServerObject serverObject, IRopHandler ropHandler, ArraySegment`1 outputBuffer)
at Microsoft.Exchange.RpcClientAccess.Parser.InputOutputRop.Execute(IConnectionInformation connection, IRopDriver ropDriver, ServerObjectHandleTable handleTable, ArraySegment`1 outputBuffer)
at Microsoft.Exchange.RpcClientAccess.Parser.RopDriver.ExecuteRops(List`1 inputArraySegmentList, ServerObjectHandleTable serverObjectHandleTable, ArraySegment`1 outputBuffer, Int32 outputIndex, Int32 maxOutputSize, Boolean isOutputBufferMaxSize, Int32& outputSize, AuxiliaryData auxiliaryData, Boolean isFake, Byte[]& fakeOut)
at Microsoft.Exchange.RpcClientAccess.Parser.RopDriver.Execute(IList`1 inputBufferArray, ArraySegment`1 outputBuffer, Int32& outputSize, AuxiliaryData auxiliaryData, Boolean isFake, Byte[]& fakeOut)
at Microsoft.Exchange.Server.Storage.MapiDisp.MapiRpc.<>c__DisplayClass9.<DoRpc>b__6(MapiContext operationContext, MapiSession& session, Boolean& deregisterSession, AuxiliaryData auxiliaryData)
at Microsoft.Exchange.Server.Storage.MapiDisp.MapiRpc.Execute(IExecutionDiagnostics executionDiagnostics, MapiContext outerContext, String functionName, Boolean isRpc, IntPtr& contextHandle, Boolean tryLockSession, String userDn, IList`1 dataIn, Int32 sizeInMegabytes, ArraySegment`1 auxIn, ArraySegment`1 auxOut, Int32& sizeAuxOut, ExecuteDelegate executeDelegate)
at Microsoft.Exchange.Server.Storage.MapiDisp.MapiRpc.DoRpc(IExecutionDiagnostics executionDiagnostics, IntPtr& contextHandle, IList`1 ropInArraySegments, ArraySegment`1 ropOut, Int32& sizeRopOut, Boolean internalAccessPrivileges, ArraySegment`1 auxIn, ArraySegment`1 auxOut, Int32& sizeAuxOut, Boolean fakeRequest, Byte[]& fakeOut)
at Microsoft.Exchange.Server.Storage.MapiDisp.PoolRpcServer.EcDoRpc(MapiExecutionDiagnostics executionDiagnostics, IntPtr& sessionHandle, UInt32 flags, UInt32 maximumResponseSize, ArraySegment`1 request, ArraySegment`1 auxiliaryIn, IPoolSessionDoRpcCompletion completion)
at Microsoft.Exchange.Server.Storage.MapiDisp.PoolRpcServer.EcPoolSessionDoRpc_Unwrapped(MapiExecutionDiagnostics executionDiagnostics, IntPtr contextHandle, UInt32 sessionHandle, UInt32 flags, UInt32 maximumResponseSize, ArraySegment`1 request, ArraySegment`1 auxiliaryIn, IPoolSessionDoRpcCompletion completion)
at Microsoft.Exchange.Server.Storage.MapiDisp.PoolRpcServer.<>c__DisplayClassf.<EcPoolSessionDoRpc>b__c()
at Microsoft.Exchange.Common.IL.ILUtil.DoTryFilterCatch[T](TryDelegate tryDelegate, GenericFilterDelegate filterDelegate, GenericCatchDelegate catchDelegate, T state)).

ID: 1013
Level: Error
Source: MSExchangeIS
Machine: exchangeserver.contoso.com
Message: The mailbox with mailboxguid "a5ec8237-d1b3-4ffb-9bca-9047258cfd87" caused crash or resource outage on database (GUID="daf144bc-eafb-46dc-a290-d375898a5829")

ID: 126
Level: Error
Source: ExchangeStoreDB
Machine: exchangeserver.contoso.com
Message: At '8/24/2015 8:37:03 PM' the Exchange store database 'DAG2-DB2048' copy on this server encountered an error that caused the database to be dismounted. For more detail about the failure, consult the Event log on the server for other "ExchangeStoreDb" or "msexchangerepl" events. A successful failover restored service.

Oorzaak

Dit probleem treedt op als .NET Framework 4.6 op de server is geïnstalleerd. In een Exchange Server 2013-omgeving wordt deze versie van de .NET Framework niet ondersteund.

Oplossing

U kunt dit probleem oplossen door de update voor .NET Framework 4.6 van de server te verwijderen.

Bepalen of .NET Framework 4.6 is geïnstalleerd

Als u wilt bepalen of .NET Framework 4.6 op uw computer is geïnstalleerd, controleert u op het volgende:

  • In Windows Server 2008 Service Pack 2 (SP2) of Windows Server 2008 R2 SP1 wordt .NET Framework 4.6 als een product geïnstalleerd onder Programma's en onderdelen in Configuratiescherm.
  • In Windows Server 2012 wordt Update voor Microsoft Windows (KB3045562) weergegeven onder Geïnstalleerde Updates in Configuratiescherm.
  • In Windows Server 2012 R2 wordt Update voor Microsoft Windows (KB3045563) weergegeven onder Geïnstalleerde Updates in Configuratiescherm.

U kunt ook het volgende PowerShell-script gebruiken om te bepalen of .NET Framework 4.5, 4.5.1, 4.5.2 of 4.6 is geïnstalleerd:

$Reg = [Microsoft.Win32.RegistryKey]::OpenRemoteBaseKey('LocalMachine', $Server)
$RegKey= $Reg.OpenSubKey("SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full")
[int]$NetVersionKey= $RegKey.GetValue("Release")

if($NetVersionKey -ge 381029)
{
    "4.6 or later"
    return
}
switch ($NetVersionKey)
{
    {($_ -ge 378389) -and ($_ -lt 378675)} {"4.5"}
    {($_ -ge 378675) -and ($_ -lt 379893)} {"4.5.1"}
    {$_ -ge 379893} {"4.5.2"}
    default {"Unable to Determine"}
}