No email notifications for responses to Group Forms

  • Article
  • Applies to:
    Microsoft Forms

This article was written by Zakir Haveliwala, Senior Support Escalation Engineer.

You might not receive email notifications for responses that you submit to a Group Form, such as a Form that you create in Microsoft Teams. To receive email notifications, do the following:

  1. Sign in to Forms at https://forms.office.com.

  2. Scroll down to My groups.

    Select My groups after you sign in to Forms.

  3. Select the group for which you want to get email notifications.

    Select the group for which you want to get email notifications.

  4. On the right side, you see the number of members in the group. Select that number, and then it opens the group email page in Outlook on the web.

    Selecting the number of members in the top-right.

  5. In Outlook on the web, select the More options icon (...), and then select Edit group.

    Select the ellipsis and then select the Edit group option.

    Note: If the Edit group option isn't available, it indicates that the group was created in Microsoft Teams. When a group is created in Teams, the Exchange Online setting HiddenFromExchangeClientsEnabled is set to True by default. When HiddenFromExchangeClientsEnabled is set to True, it removes the Edit group option from the group email settings, so you can't enable the settings that allow group email notifications to members.

    To view the current setting, run the following command in Exhange Online PowerShell, replace <groupname> with the name of the group:

     Get-UnifiedGroup -Filter {displayname -eq "<groupname>"} | Format-List HiddenFromExchangeClientsEnabled

    If HiddenFromExchangeClientsEnable is set to True, use the following command to set it to False:

     Set-UnifiedGroup -Identity "<groupname>" -HiddenFromExchangeClientsEnabled:$False

  6. Select the Let people outside the organization email the groups and Members will receive all group conversations and events ... check boxes and then select Save.

    Select the two checkboxes in the External email settings.

    The global administrator can use these steps instead:

    1. Sign in to Microsoft 365 admin center and go to Groups > Active groups.
    2. Select the appropriate group from the list, and then select the Settings tab.
    3. Select the Allow external senders to email this group and Send copies of group conversations and events to group members check boxes.

    Enable settings for global administrators.

  7. Open the Form, select the ellipsis button (...) on the upper-right corner of your screen, select Settings, and then select the Get email notification of each response check box.

    Select the ellipsis button, then Settings, then select the Get email notification of each response option.

All the users in the group will receive email notifications when a response is submitted to the Form.