Schedule a support appointment

Applies to: Partner Center | Partner Center for Microsoft Cloud for US Government

Appropriate roles: All users

After you've reported a problem with Partner Center, you might be able to schedule an appointment with a support advocate to meet on a Microsoft Teams call to resolve the issue.

Any Partner Center user can create a support request. Appointments are only available for support requests that you create in Partner Center using your work account, and are only available for certain problem types and with certain support teams.

Schedule an appointment

1. From any workspace in Partner Center, expand the navigation pane and select Help + support. This opens the Help + Support Overview page.

   

2. Select View my support requests.

   

3. You can schedule an appointment in two ways:

   • Find your support request under My support requests and select Schedule appointment.

     

     (If appointment scheduling isn't available for the problem type, or if a partner support advocate hasn't been assigned yet, Not available for this request is displayed.)

     -or-

   • Select your support request to view the details and then select Schedule an appointment.

     

4. Select an Appointment date and Appointment time.

   You can see times when your support advocate has available appointment times.

   

5. Select Schedule to book the appointment.

   The appointment date, time, and other information are displayed on the Details page.

   

6. You'll receive an email about your appointment from Partner Center Appointments containing your confirmed appointment date and time in your local time zone. You'll also receive a reminder email two hours before your appointment time.

   

   • To add the appointment to your calendar, open the .ics file attachment and save.
   • To reschedule or cancel the appointment, go to View my support requests in Partner Center. (You can't decline, cancel, or reschedule an appointment in email.)
   • If you don't receive the appointment email, verify that your email address is correct on the support request Details page.

Join an appointment

Select Join your appointment in your confirmation email, reminder email, or calendar appointment.

You can forward the meeting appointment or share the Teams link with your colleagues if necessary.

When you join the Teams appointment, you'll join the lobby, and the partner support advocate will join you when the meeting starts.

Your support call will be in your selected language, even though meeting confirmation and reminder emails might be in English.

If your support request is transferred to another support team, your appointment might be canceled. If that happens, you'll receive a cancellation email explaining why. If the new support team can't schedule appointments, a support call might not be available.

Next steps

• Get help and contact support
• Collect and send diagnostics to Microsoft