Manage your Microsoft Partner Network membership benefits and offers in Partner Center
- Partner Center
- Global admin
- User admin
- Admin agent
- MPN partner admin
This article explains how to start using your Microsoft Partner Network (MPN) membership benefits in the Partner Center - this site. If you haven't received an invitation to move your company information from Partner Membership Center (PMC) to the Partner Center, you should continue to manage your MPN membership benefits in PMC. Sign in to PMC now.
When you join the Microsoft Partner Network (MPN), you gain access to membership benefits that can help you build and grow your business. If you're not already a member of MPN, you can join on the MPN site.
Manage your membership benefits in the Partner Center
After you purchase a membership benefit package, you'll need to get software keys and assign licenses, subscriptions, and other benefits to employees to start using them.
While you don't have to be a global admin in your organization to purchase benefits, you do need to be the global admin to assign benefits to employees. If necessary, you can become a global admin by following the instructions on your Benefits page (sign in required). Your company may already have a global admin so be sure to check with your team.
Benefit packages include allocations of licensed software, cloud services, Visual Studio subscriptions and technical support. Benefits packages can also include certain Go-To-Market resources, offers, and market-related programs. You can get Action Pack subscription details on the Microsoft Partner Network site.
To view and manage all of your membership benefits, go to your Benefits page (sign-in required). Alternately, you can sign into the Partner Center dashboard, select the [Benefits option] from the left-hand menu, then select any benefits options displayed.
To activate most benefits or download related software keys, etc., Partner Center typically requires someone assigned the role of Global admin or MPN partner admin. If you can't see any benefits or are unable to activate benefits, check with your Partner Center Global admin to ensure you have the right permissions. Learn more about Partner Center roles.
Manage software benefits
Select Software to see your list of software benefits.
Find the product you want to start using, and then select the down arrow at the far right of the row to expand the product's details.
For each software product you want to start using:
a. Select Get keys to reveal the product license keys. Be sure to follow any special instructions listed.
b. Select the language you want the product to be displayed in.
c. Select the operating system (OS) type of the computers you plan to install the software on.
d. Follow the links to download and install the software installation packages.
Manage cloud services benefits
Select Cloud to see your list of subscriptions to cloud-based services.
Find the subscription or product you want to start using, and then select the down arrow at the far right of the row to expand the subscription's or product's details.
To activate Microsoft Azure usage-based subscriptions, assign yourself as a user. Go to the Microsoft Azure portal to manage the subscription.
To activate license-based subscriptions, select Get keys to copy the product license key(s), and then follow any special instructions to activate the subscription.
Manage Visual Studio subscriptions
Select Visual Studio subscriptions to see your list of Visual Studio subscriptions.
Find the subscription you want to start using, and then select the down arrow at the far right of the row to expand the subscription's details.
To activate a Visual Studio subscription, select a user from the list and then select Assign user.
If the user you want to assign is not in the list, you can add new users in Account settings.
Repeat this process for each subscription you want to assign. Users can manage their subscriptions in the Visual Studio portal.
You can reassign subscriptions anytime by removing an assigned user and then assigning a different user.
Manage technical benefits
This section describes how to activate and manage technical support benefits in the Partner Center dashboard. If your Microsoft Partner Network membership is still in Partner Membership Center (PMC), however, you need to contact another resource like Partner Frontline to help you activate your technical benefits. See Activate technical benefits outside of Partner Center.
To see your technical benefits in Partner Center, do the following:
Sign into the Partner Center dashboard.
Select Benefits, then Technical benefits from the left navigation menu. The Technical benefits page appears with a list of technical support benefits available for any of your Gold, Silver, or Microsoft Action Pack competencies.
If you don't see these options or the Technical benefits page, you may not have the correct user roles assigned in Partner Center. Contact your Partner Center Global admin to obtain access.
Expand the list of benefits. To get started using a specific support benefit, you need to do the following the first time you use it:
Activate the technical benefit. After you expand a benefit's details, select Activate. Allow a few days to process your activation request.
View and share product support Access ID and Contract ID. After your activation request is processed, you will see details about Access ID and Contract ID the next time you expand that technical benefit. You or your company's users may need to share this information the first time you submit a support request for certain types of products or services.
Once activated, you can use technical benefits for different kinds of technical support. To submit technical support requests for the following services, read the detailed instructions on the Technical benefits page. See also the details below.
The Partner Center Technical benefits page describes these types of technical support:
Technical support (Break-fix). Use this type of technical support when functionality is broken or when something is not working as expected (such as, when you receive an error message). Here's some guidance:
For Gold/Silver competency partners only (not available to Action Pack subscribers), use Signature Product Support for Cloud products.
For both Action Pack and Gold/Silver competency partners, use Microsoft Product support incidents for recent on-premises products (current and previous versions only).
Access ID and Contract ID are required for technical support requests for On-premises, Azure (non-CSP), and Dynamics products. In future, to find your Access ID and Contract ID, you can also read Find your benefits.
Technical Presales and Deployment services. Use this type of support for consultation or advice regarding technical sales or deployment. These services can be requested directly from Partner Center.
- For both Action Pack and Gold/Silver competency partners, use Technical Presales and Deployment Services for Cloud and Hybrid solutions.
Manage Go-To-Market offers
Appropriate roles to perform this task:
- Global admin
- MPN Partner admin
Select Benefits, then Go-To-Market to see your list of offers associated with the Go-To-Market with Microsoft program.
Go-To-Market features offer additional marketing resources, offers, programs, and assistance that may be available to you. The types of offers available depend on your specific partner level and any competencies you may have already obtained.
To activate any go-to-market offer or program, you must first assign a company marketing contact. This contact will receive follow-up communications about your active Go-To-Market offers.
To add or update your marketing contact information, go to the top of the Go-To-Market page, then select Add, Update, or Change. Now, do the following steps:
a. Select a user from the list. If the user you want to assign is not in the list, you can add new users in Account settings.
b. Provide an email address for the user that's different from the email address associated with your company's Partner Center account.
We will email instructions for using your Go-To-Market offer to your designated marketing contact's email address.
c. Provide the contact phone and preferred language for this marketing contact. After you finish entering this information, select Assign user.
After you update your marketing contact, find the Go-To-Market offer you want to start using, then select the down arrow at the far right of the row to expand the offer's details. The list will display each type of offer available below the Benefit name (such as, Silver Core, Gold Core, or ISV Co-sell ready).
Select Activate to activate the offer.
It can take several days to email instructions to the assigned marketing contact and activate a Go-To-Market offer. Once the offer is activated, you will see changes on the Go-To-Market page. In the Status column, you will see the offer change to Active. In the Expires column, you will see the date the offer expires. You can use this offer until its expiration date. Learn more about the different types of Go-To-Market resources, offers, and programs available.
Cancel a membership benefit or offer
In order to cancel a benefit or offer and receive a refund, you must make the request within 30 days of purchase and not have activated the software benefits. Request the cancellation through a service request.