Manage the Shifts app for your organization in Microsoft Teams

Important

Effective June 30, 2020, Microsoft StaffHub has been retired. We're building StaffHub capabilities into Microsoft Teams. Today, Teams includes the Shifts app for schedule management and additional capabilities will roll out over time. StaffHub stopped working for all users on June 30, 2020. Anyone who tries to open StaffHub is shown a message directing them to download Teams. To learn more, see Microsoft StaffHub has been retired.

Overview of Shifts

The Shifts app in Microsoft Teams keeps Firstline Workers connected and in sync. It's built mobile first for fast and effective time management and communication for teams. Shifts lets Firstline Workers and their managers use their mobile devices to manage schedules and keep in touch.

  • Managers create, update, and manage shift schedules for teams. They can send messages to one person ("there's a spill on the floor") or the entire team ("the regional GM is arriving in 20 minutes"). They can also send policy documents, news bulletins, and videos.
  • Employees view their upcoming shifts, can see who else is scheduled for the day, request to swap or offer a shift, and request time off.

It's important to know that Shifts currently doesn't support guest users. This means that guests on a team can't be added to or use shift schedules when Guest access is turned on in Teams.

Availability of Shifts

Shifts is available in all Enterprise SKUs where Teams is available.

Location of Shifts data

Shifts data is currently stored in Azure in data centers in North America, Western Europe, and Asia Pacific. For more information about where data is stored, see Where is my data?

Set up Shifts

Enable or disable Shifts in your organization

Shifts is enabled by default for all Teams users in your organization. You can turn off or turn on the app at the org level on the Manage apps page in the Microsoft Teams admin center.

  1. In the left navigation of the Microsoft Teams admin center, go to Teams apps > Manage apps .

  2. In the list of apps, do one of the following:

    • To turn off Shifts for your organization, search for the Shifts app, select it, and then click Block.
    • To turn on Shifts for your organization, search for the Shifts app, select it, and then click Allow.

Enable or disable Shifts for specific users in your organization

To allow or block specific users in your organization from using Shifts, make sure Shifts is turned on for your organization on the Manage apps page, and then create a custom app permission policy and assign it to those users. To learn more, see Manage app permission policies in Teams.

Use the FirstlineWorker app setup policy to pin Shifts to Teams

App setup policies let you customize Teams to highlight the apps that are most important for users in your organization. The apps set in a policy are pinned to the app bar—the bar on the side of the Teams desktop client and at the bottom of the Teams mobile clients—where users can quickly and easily access them.

Teams includes a built-in FirstlineWorker app setup policy that you can assign to Firstline Workers in your organization. By default, the policy includes the Activity, Shifts, Chat, and Calling apps.

To view the FirstlineWorker policy, in the left navigation of the Microsoft Teams admin center, go to Teams app > App setup policies.

Screenshot of the FirstlineWorker app setup policy

Assign the FirstlineWorker app setup policy to users

You can assign a policy directly to users, either individually or at scale through a batch assignment (if supported for the policy type), or to a group that the users are members of (if supported for the policy type).

To learn about the different ways that you can assign policies to users, see Assign policies to your users in Teams.

Search the audit log for Shifts events

(in preview)

You can search the audit log to view Shifts activity in your organization. To learn more about how to search the audit log and to see a list of Shifts activities that are logged in the audit log, see Search the audit log for events in Teams.

Before you can search the audit log, you have to first turn on auditing in the Security & Compliance Center. To learn more, see Turn audit log search on or off. Keep in mind that audit data is only available from the point at which you turned on auditing.