Requisitos do sistema para o System Center Service Manager

Este artigo detalha os requisitos do sistema para o System Center 2022 – Service Manager (SM).

Observação

Ao contrário das versões anteriores, para o SM 2022, você não precisa instalar manualmente as ferramentas / doVisualizador de Relatórios Microsoft CLR Types for SQL Server 2014 como um pré-requisito.

Requisitos do sistema para o System Center 2022 – Service Manager

As seções a seguir descrevem as diretrizes gerais de desempenho e escalabilidade para o SM 2022 e recomendam as configurações de hardware para várias cargas de trabalho. Como o System Center 2022 foi criado para ser flexível e escalonável, os requisitos de hardware para cenários específicos podem ser diferentes das diretrizes apresentadas aqui.

Limites de capacidade para o Service Manager

Leia Configurações para cenários de implantação para saber mais sobre os limites de capacidade testados do Service Manager.

Coexistência com suporte

Para ajudar a simplificar as atualizações, você pode usar conectores Service Manager 2022 com os seguintes componentes do System Center.

• System Center 2019/2022 Virtual Machine Manager
• System Center 2019/2022 Orchestrator
• System Center 2019/2022 Operations Manager
• System Center 2019/2022 Configuration Manager (somente durante o cenário de migração)
• Versões do System Center Configuration Manager CB
  • 1511, 1602, 1606, 1710, 1802, 1806 a 2103, 2107

Hardware

Servidores	Processador (min)	Processador (rec)	RAM (min)	RAM (rec)	Espaço em disco rígido (mín.)	Espaço em disco rígido (rec)
Service Manager Management Server	CPU 4-core de 2,66 GHz	CPU 4-core de 2,66 GHz	8 GB	8 GB	10 GB	10 GB
banco de dados Service Manager	CPU 8-core de 2.66 GHz	CPU 8-core de 2.66 GHz	8 GB	32 GB	80 GB	80 GB
Service Manager Data Warehouse Management Server	CPU 4-core de 2,66 GHz	CPU 4-core de 2,66 GHz	8 GB	16 GB	10 GB	10 GB
bancos de dados Data Warehouse Service Manager	CPU 8-core de 2.66 GHz	CPU 8-core de 2.66 GHz	8 GB	32 GB	400 GB	400 GB
Console do Service Manager	CPU 2-core de 2 GHz	CPU 2-core de 2 GHz	4 GB	4 GB	10 GB	10 GB
Portal de Autoatendimento do Service Manager (autônomo)	CPU 4-core de 2,66 GHz	CPU 8-core de 2.66 GHz	8 GB	16 GB	80 GB	80 GB
Portal de Autoatendimento do Service Manager + servidor de gerenciamento secundário (recomendado)	CPU 8-core de 2.66 GHz	CPU 8-core de 2.66 GHz	16 GB	32 GB	80 GB	80 GB

Requisitos de software

Componente	Requisito
Servidor de gerenciamento do Service Manager	O servidor de gerenciamento precisa: ADO.NET Data Services Update para .NET Framework 3.5 SP1 para Windows Server; SQL Server native client O servidor de gerenciamento deve ser instalado em uma edição de 64 bits do Windows.
Servidor de gerenciamento de data warehouse	O servidor de gerenciamento de warehouse requer: cliente Nativo do SQL Server O servidor de gerenciamento de data warehouse deve ser instalado em uma edição de 64 bits do Windows.
Bancos de dados de data warehouse/Service Manager	Os bancos de dados Service Manager ou de data warehouse exigem: SQL Server Reporting Services (SSRS); SQL Server Objetos de Gerenciamento de Análise. As configurações de ordenação do SQL Server e do Analysis Services devem ser as mesmas para os computadores que hospedam os bancos de dados do Service Manager, do data warehouse, do Analysis Services e do Reporting Services.
Service Manager Console	O console requer: Microsoft Excel para exibir cubos de dados OLAP no computador do console; ADO.NET Data Services Update para .NET Framework 3.5 SP1 para Windows Server; SQL Server Objetos de Gerenciamento de Análise. O console pode ser instalado na edição de 64 bits do Windows.
Portal de autoatendimento	O servidor do Portal do Self-Service requer: servidor Windows 2016 ou posterior; a função do IIS e o ASP.NET 4.5 habilitados; SQL Server Objetos de Gerenciamento de Análise. Ingresse o computador de servidor no mesmo domínio em que o Serviço SDK do Service Manager está em execução. De preferência, no servidor primário ou secundário.
Computadores que usam autoatendimento	O portal de Autoatendimento precisa de uma resolução de tela acima de 1024 X 768. Navegadores com suporte: Microsoft Edge; Microsoft Internet Explorer 10 e 11; Mozilla Firefox 42 e posterior; Google Chrome 46 e posterior.
SQL Server Reporting Services	Em uma topologia de implantação em que o computador que hospeda o SSRS não está no mesmo computador que hospeda o servidor de gerenciamento de data warehouse, você precisa adicionar Microsoft.EnterpriseManagement.Reporting.Code ao cache de assembly global. Saiba mais sobre as etapas manuais.

Observações adicionais

• Operations Manager – o Service Manager tem a capacidade de importar alertas e itens de configuração de um ambiente do Operations Manager. Leia sobre como instalar o Service Manager e o Operations Manager no mesmo ambiente. É possível criar um armazém de dados do Operations manager.

• Configuration Manager – Service Manager pode importar itens de configuração de um ambiente de Configuration Manager.

• Requisitos de rede – para exibir conteúdo externo de artigos de conhecimento, computadores que hospedam o console do Service Manager deve ter acesso à Internet, seja diretamente ou por meio de um servidor proxy.

• Servidor SMTP– Você deve ter acesso a um servidor SMTP (Simple Mail Transfer Protocol) para usar o recurso de Notificação e para a criação de incidentes por email.

• Modo de segurança do Windows– Service Manager não funciona e os serviços usados pelo Service Manager não são iniciados se o Windows Server estiver em execução no modo de segurança. Se você tentar iniciar os serviços do Service Manager manualmente no modo de segurança, os serviços não serão iniciados e um erro será gravado no log de eventos.

Requisitos do SQL Server

O Microsoft SQL Server hospeda os bancos de dados que o System Center – Service Manager cria. Além disso, o System Center 2022 – Service Manager requer SQL Server Analysis Services (SSAS) para trabalhar com cubos OLAP (Processamento Analítico Online) da Microsoft. SQL Server Reporting Services (SSRS) é necessário para dar suporte ao System Center 2022 – Service Manager relatórios.

Use essas informações para avaliar se o ambiente de SQL Server está pronto para dar suporte à instalação ou atualização para o System Center 2022. Use essas informações se você estiver implantando um ou vários componentes do System Center.

Observação

Durante a instalação, selecione SQL Server pesquisa de texto completo nos computadores que executam SQL Server que hospedarão os bancos de dados do Service Manager e do data warehouse.

Suporte à versão do SQL Server

Observação

• O SM não dá suporte ao modo SSAS tabular. Selecione o modo SSAS como Multidimensional durante a instalação do SQL Server.
• Para as versões com suporte do SQL, use os pacotes de serviço atualmente compatíveis com a Microsoft.
• Service Manager 2022 dá suporte ao SQL 2019 com CU8 ou posterior; no entanto, ele não dá suporte ao SQL 2019 RTM.
• Com o SQL 2019 (CU8 ou posterior), use ODBC 17.3 a 17.10.4.1 e MSOLEDBSQL 18.2 a 18.6.6.

Service Manager	SQL Server 2017	SQL Server 2019 com a Atualização Cumulativa 8
Banco de dados do data warehouse/Service Manager	•	•

Observação

System Center 2022 – Service Manager não dá suporte ao parâmetro MultiSubnetFailover. Esse parâmetro não é usado no System Center 2022 – Service Manager cadeias de conexão.

Permitir atualizações

Para instalar ou atualizar para o System Center 2022 – Service Manager, os computadores que executam SQL Server que hospedam bancos de dados devem ser configurados para permitir atualizações. Se as atualizações não forem permitidas, o System Center 2022 – Service Manager Instalação não será concluído e a seguinte mensagem de erro será exibida no estágio Criar banco de dados da instalação:

Erro ao executar uma ação do cliente: _ExecuteSqlScripts. Essa tentativa de atualização falhou antes que as modificações permanentes tenham sido feitas. A atualização foi revertida com êxito para o estado original do sistema. Depois de feitas as correções, você pode repetir a atualização para esta função.

Você pode verificar o status de allow updates no SQL Server executando o seguinte procedimento armazenado no SQL Server Management Studio:

sp_configure 'allow updates'

Na tabela de resultados, examine o valor de run_value. Se o valor de execução for 1, defina-o como 0 com o procedimento armazenado a seguir e execute a Instalação novamente.

sp_configure 'allow updates',0 reconfigure with override

Considerações sobre Grupos de Disponibilidade AlwaysOn para bancos de dados do Service Manager

SQL Server funcionalidade de Grupos de Disponibilidade AlwaysOn é compatível com o System Center 2022 – Service Manager.

Para obter mais informações sobre como instalar o Service Manager com grupos de disponibilidade AlwaysOn, veja aqui.

Atualizar para o SQL 2017

As etapas a seguir fornecem informações sobre como atualizar para o SQL 2017.

Observação

O processo de atualização para o SQL 2017 desinstala o Reporting Services; certifique-se de migrar os relatórios necessários, como o banco de dados de relatório de backup e as chaves de criptografia.

Use as seguintes etapas para atualizar do SQL 2016 para 2017:

1. Atualize para o SQL 2017.
2. Instale o SSRS (SQL 2017 Reporting Services), inicie o gerenciador de configuração do Reporting Services para usar o BD de relatório existente e restaure as chaves de criptografia. Configure a URL do serviço Web e a URL do portal da Web.
3. Use os mesmos valores para o diretório virtual do serviço Web do Reporting Server e a URL do portal Web que você tinha antes de iniciar o processo de atualização para o SQL 2017.
4. Configurar o SSRS conforme os detalhes compartilhados aqui.
5. [Opcional] Para habilitar a segurança estrita do CLR, execute o script a seguir em cada um dos bancos de dados Service Manager. Por padrão, a segurança estrita do CLR é desabilitada após a atualização para o SQL 2017.

Atualizar para o SQL 2019

As etapas a seguir fornecem informações sobre como atualizar para o SQL 2019.

Observação

• Você deve usar a CU8 (atualização cumulativa 8) ou posterior com o SQL 2019.
• Use ODBC 17.3 a 17.10.4.1 e MSOLEDBSQL 18.2 a 18.6.6.
• O processo de atualização para o SQL 2019 desinstala o Reporting Services; certifique-se de migrar os relatórios necessários, como o banco de dados de relatório de backup e as chaves de criptografia.

Use as seguintes etapas para atualizar do SQL 2017 para 2019:

1. Atualizar para o SQL 2019.
2. Instale o SQL 2019 Reporting Services (SSRS), inicie o gerenciador de configuração do Reporting Services para usar o BD de relatório existente e restaure as chaves de criptografia. Configure a URL do serviço Web e a URL do portal da Web.
3. Use os mesmos valores para o diretório virtual do serviço Web do servidor de relatórios e a URL do portal da Web que você tinha antes de iniciar o processo de atualização para o SQL 2019.
4. Configurar o SSRS conforme os detalhes compartilhados aqui.
5. [Opcional] Para habilitar a segurança estrita do CLR, execute o script a seguir em cada um dos bancos de dados Service Manager. Por padrão, a segurança estrita do CLR é desabilitada após a atualização para o SQL 2019.

Habilitar a segurança estrita do CLR

Opcional. Use o script a seguir para habilitar a segurança estrita do CLR.

-- Do this only for SQL server version 2017 and more
IF( convert(int, SERVERPROPERTY('ProductMajorVersion')) > 13 )
BEGIN
DECLARE @Hash1 BINARY(64), @ClrName1 NVARCHAR(4000);
set @Hash1 = HASHBYTES(N'SHA2_512', 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00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000002000000c000000603b00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000);
set        @ClrName1 = CONVERT(NVARCHAR(4000), 'Microsoft.EnterpriseManagement.Sql.DataAccessLayer');        

-- Drop trusted assembly if exists
IF EXISTS (select * from sys.trusted_assemblies where description = @ClrName1)
BEGIN
EXEC SYS.sp_drop_trusted_assembly @Hash1
END        

--Add to trusted assembly
EXEC SYS.SP_ADD_TRUSTED_ASSEMBLY @Hash1, @ClrName1        
END
GO

-- Do this only for SQL server version 2017 and more
IF( convert(int, SERVERPROPERTY('ProductMajorVersion')) > 13 )
BEGIN
DECLARE @Hash BINARY(64), @ClrName NVARCHAR(4000);
set  @Hash = HASHBYTES(N'SHA2_512', 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set        @ClrName = CONVERT(NVARCHAR(4000), 'Microsoft.EnterpriseManagement.Sql.UserDefinedDataType');

-- Drop trusted assembly if exists
IF EXISTS (select * from sys.trusted_assemblies where description = @ClrName)
BEGIN
EXEC SYS.sp_drop_trusted_assembly @Hash
END        

--Add to trusted assembly
EXEC SYS.SP_ADD_TRUSTED_ASSEMBLY @Hash, @ClrName        
END
GO

Sistema operacional do servidor

Há suporte para as seguintes versões do sistema operacional Windows Server.

Componente do System Center	Windows Server 2019 Standard, Datacenter	Windows Server 2019 Server Core	Windows Server 2022 Standard, Datacenter	Windows Server 2022 Server Core
Service Manager Management Server	•	•	•	•
Service Manager Data Warehouse Management Server	•	•	•	•
Banco de dados do Service Manager ou Banco de dados de Data Warehouse	•	•	•	•
Portal de autoatendimento do Service Manager (HTML 5)	•	•	•	•

Sistema operacional do cliente

As seguintes versões do sistema de operacional de cliente do Windows têm suporte para o console do Service Manager.

Componentes no lado do cliente do System Center	Windows Server® 2019 Standard, Datacenter Enterprise	Windows Server® 2022 Standard, Datacenter	Windows 10	Windows 11
Console do Service Manager	•	•	•	•

Versões do .NET com suporte

As versões a seguir do .NET têm suporte para Service Manager.

Componente do System Center	.NET 3.5 SP1	.NET 4	.NET 4.5	.NET 4.5.1	.Net 4.5.2	.NET 4.6	.NET 4.6.1	.NET 4.7	.NET 4.8
servidor de gerenciamento de Service Manager	•			•		•	•	•	•
Service Manager servidor de gerenciamento de Data Warehouse	•			•		•	•	•	•
console do Service Manager	•			•		•	•	•	•
Portal Self-Service Service Manager	•			•		•	•	•	•

Versões do PowerShell com suporte

As seguintes versões do PowerShell têm suporte para o Service Manager.

Componente do System Center	Windows PowerShell 4.0	Windows PowerShell 5.0
Console do Service Manager	•	•
servidor de gerenciamento de Service Manager	•	•
Service Manager servidor de gerenciamento de Data Warehouse	•	•

Próximas etapas

• Para saber mais sobre as edições de varejo e seleção de Service Manager e que efeito a seleção da instalação de avaliação de 180 dias tem nessas duas edições, examine Service Manager edições.
• Para saber mais sobre os limites testados de Service Manager, leia Configurações para cenários de implantação.
• Leia sobre o desempenho do hardware do Service Manager.