Trouble Shooting Guide for FSLogix products

See the following steps for trouble shooting FSLogix products.

Profile Container

  • Compare the current values of Status, Reason, and Error to the documentation here.
  • Check the log files. Look for non-zero codes being returned (zero indicates success).
  • Verify all prerequisites have been met
  • When using Windows 7 or Windows Server 2008 R2? You must have this patch installed in order for the FSLogix Profiles product to work properly. If the patch isn't installed processes in the system will begin to deadlock.
  • Is the 'Enabled' setting set to '1'?
  • Do you have a valid file system location in the 'VHDLocations' setting?
  • Does the user have appropriate permissions to the VHD(X) file on the file server?
  • Is the user a member of the local FSLogix Profiles Include group and NOT a member of the FSLogix Profiles Exclude group?
  • Does a local profile already exist for the user?

Office Container

  • Compare the current values of Status, Reason, and Error to the documentation here.
  • Check the log files. Look for non-zero codes being returned (zero indicates success).
  • Verify all prerequisites have been met
  • Is the 'Enabled' setting set to '1'?
  • Do you have a valid file system location in the 'VHDLocations' setting?
  • Is the user a member of the local FSLogix ODFC Include group and NOT a member of the FSLogix ODFC Exclude group?
  • Using Windows Server 2016, OneDrive Icons don't appear. This behavior is intended.
  • Outlook does not show up in the windows indexing options when FSLogix is virtualizing Outlook Search. This behavior is intended.

Application Masking

  • Make sure the rules have been moved to the Rules folder. For more information about deploying rules see: Deploying Rule Sets.
  • Check to make sure the service and the driver are running by using:
    • sc query frxsvc
    • sc query frxdrv
  • Check the logs to make sure no non-zero errors are logged
  • Check the assignment files to make sure the user is included in the assignment
    • Open the rule in the rule editor
    • Click on the manage assignments button
    • Make sure that the user in question is listed and the rule does apply to them.
  • If folders or files are being masked from an excluded user, make sure the Apply Rules to System button isn't clicked.

Java Version Control

  • Check the IE Plugin log for any errors and to make sure the rules are being loaded properly. Logging has information on how to enable logging for the FSLogix Internet Explorer Plugin.
  • Ensure that the FSLogix Internet Explorer Plugin is installed and enabled via Tools → Manage Add-ons
  • Make sure the rules have been moved to the Rules folder. For more information about deploying rules see: Deploying Rule Sets.
  • Confirm you're using 32-bit Java.
  • Verify the Service and Driver are running.