Connect a bot to Omnichannel

Omnichannel lets you connect your bot to your Dynamics 365 organization.

Prerequisites

• Knowledge of Basics of the Bot Framework Service and how to Create a bot with the Bot Framework SDK.
• The bot to connect to the channel.
• If you don't have an Azure account, create a free account before you begin.

Connect your bot to Omnichannel

The following instructions show you how to connect a bot to Omnichannel.

1. In the Azure portal, go to your bot resource.
2. Open the Channels (Preview) pane and select Omnichannel.
3. On the Configure Omnichannel pane, select Apply.
4. Once you see the success message, close the Configure Omnichannel pane.

Your bot is now registered with Omnichannel.

Set up your bot user and routing

Perform the final steps to set up your bot user and routing in your Dynamics 365 organization.

For instructions, see Integrate an Azure bot in the Omnichannel docs.

Additional information

You can design your bot so that it can hand off the conversation to a human agent. See Transition conversations from bot to human for more information.

Next steps

• For information about channel support in the Bot Connector Service, see Connect a bot to channels.
• For information about building bots, see How bots work and the Create a bot with the Bot Framework SDK quickstart.
• For information about deploying bots, see Deploy your bot and Set up continuous deployment.