Editare

Get support for finance and operations apps or Lifecycle Services (LCS)

  • Articol

Important

Customers using Human Resources, the functionality noted in this article is currently available in both the stand-alone Dynamics 365 Human Resources and the merged Finance infrastructure. Navigation might be different than noted while we make updates. If you need to find a specific page, you can use Search.

This article explains how to get help with finance and operations apps or Microsoft Dynamics Lifecycle Services (LCS).

Task More information
Ask the community. Go to the Dynamics 365 Community page to get help with your questions from the Microsoft Dynamics community.
Get help with questions about licensing. Contact your partner or a Microsoft sales representative.
Use the Issue search tool. In LCS, use the Issue search tool to quickly search for Microsoft Knowledge Base (KB) articles, hotfixes, and workarounds for reported issues. You can see which reported issues are in the process of being fixed for a specific functional area, and which issues have already been fixed. For more information, see Issue search (Lifecycle Services, LCS).
Get support within your finance and operations app. Select the Help button (?) in the upper-right corner of the app, and then select Support. Issues are reported on the Active issues tab in LCS. There, admins can determine whether they should provide in-house support or submit the issues to Microsoft.
Open a support ticket with the Microsoft Support team. In LCS, the Support tile opens a tool that helps you manage support incidents. To submit issues directly to Microsoft, select the Support tile in your LCS project. You can then submit issues in two ways:
  • On the Active issue tab, select your issue, and then select Submit to Microsoft.
  • On the Submitted to Microsoft tab, select Submit an incident, and then follow the on-screen instructions to submit the incident. After you submit an incident, you will receive an email message from the Microsoft Support engineer who is assigned to your case.
Request new features and functionality. Visit Dynamics 365 Application Ideas to view, search, or vote for existing ideas, or to add new ideas.