Pasul 1: Creați formulare pentru a defini aspectul și comportamentul notificării
Omnichannel for Customer Service oferă o suită de capacități care extind funcționalitățile din Dynamics 365 Customer Service Enterprise și permit organizațiilor să se conecteze și să se implice instantaneu în relația cu clienții pe canalele de mesagerie digitală. Este necesară o licență suplimentară pentru a accesa Omnichannel for Customer Service. Pentru mai multe informații, consultați paginile cu prezentarea generală a prețurilor Dynamics 365 Customer Service și cu planul de prețuri Dynamics 365 Customer Service.
Subiectul prezintă modul de definire a aspectului și comportamentului notificării de alertă.
Cerințe preliminare
Pentru configurare Unified Service Desk trebuie să aveți permisiunile Dynamics 365 Customer Service necesare și să accesați entitățile Dynamics 365 Customer Service necesare. Informații suplimentare: Gestionarea accesului în Unified Service Desk
Trebuie să fiți familiarizat cu următoarele concepte din Unified Service Desk:
Aceste trei tipuri de controale găzduite: Manager de conexiune, Manager global și Aspect panou. Informații suplimentare: Tipuri de control găzduit și referințe la acțiuni sau evenimente în Unified Service Desk
Filtrați accesul utilizând Unified Service Desk. Informații suplimentare: Gestionarea accesului utilizând configurarea Unified Service Desk
Creați formulare
Conectați-vă la instanța Dynamics 365.
Selectați Săgeata în jos de lângă Dynamics 365.
Selectați Administrator Unified Service Desk.
Selectați Formulare și selectați + Nou.
În noul formular, specificați detaliile.
Câmp valoare Nume SimpleChatRequestPopupForm Comandă 10 Creștere Copiați și inserați conținutul XML așa cum se arată mai jos
<Border xmlns="https://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="https://schemas.microsoft.com/winfx/2006/xaml"
xmlns:CCA="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"
xmlns:Converters="clr-namespace:USDConverters;assembly=USDConverters" xmlns:local="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics" xmlns:System="clr-namespace:System;assembly=mscorlib" BorderThickness="1,1,1,1"
>
<Border.Resources>
<SolidColorBrush x:Key="BorderDefaultBrush" Color="#FFF1F1F1"/>
<SolidColorBrush x:Key="BorderHCBrush" Color="{x:Static SystemColors.WindowFrameColor}"/>
<Style TargetType="{x:Type Border}">
<Setter Property="BorderBrush" Value="{DynamicResource BorderDefaultBrush}" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="BorderBrush" Value="{DynamicResource BorderHCBrush}"/>
</DataTrigger>
</Style.Triggers>
</Style>
</Border.Resources>
<Grid Height="auto" Width="280" >
<Grid.Resources>
<System:String x:Key="switchvar">[[switchvar]+]</System:String>
<System:String x:Key="isAccept">[[isAccept]+]</System:String>
<System:String x:Key="isReject">[[isReject]+]</System:String>
<System:String x:Key="designation">[[designation]+]</System:String>
<System:String x:Key="showWarning">[[showWarning]+]</System:String>
<System:String x:Key="jobTitle">[[jobTitle]+]</System:String>
<System:String x:Key="email">[[email]+]</System:String>
<System:String x:Key="city">[[city]+]</System:String>
<System:String x:Key="state">[[state]+]</System:String>
<System:String x:Key="EscalatedFromVirtualAgent">[[EscalatedFromVirtualAgent]+]</System:String>
<local:CRMImageConverter x:Key="CRMImageLoader" />
<SolidColorBrush x:Key="HCWindowTextColor" Color="{x:Static SystemColors.WindowTextColor}"/>
<SolidColorBrush x:Key="HCBackgroundColor" Color="{x:Static SystemColors.WindowColor}"/>
<SolidColorBrush x:Key="HCButtonBorderColor" Color="{x:Static SystemColors.HighlightColor}"/>
<SolidColorBrush x:Key="HCWindowHighlightTextColor" Color="{x:Static SystemColors.HighlightTextColor}" />
<SolidColorBrush x:Key="HighlightedButtonBackgroundColor" Color="{x:Static SystemColors.HighlightColor}"/>
<SolidColorBrush x:Key="HighlightedButtonForegroundColor" Color="{x:Static SystemColors.HighlightTextColor}" />
<Style TargetType="{x:Type Grid}">
<Setter Property="Background" Value="#003D60" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="TimeoutStyle" TargetType="{x:Type Grid}">
<Setter Property="Background" Value="#003D60" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="ImageLogo" TargetType="{x:Type Image}">
<Setter Property="Width" Value="56" />
<Setter Property="Height" Value="56" />
<Setter Property="Margin" Value="19,4,8,8" />
</Style>
<Style x:Key="WarningImageLogo" TargetType="{x:Type Image}">
<Setter Property="Width" Value="16" />
<Setter Property="Height" Value="16" />
<Setter Property="Margin" Value="14,17,8,52" />
</Style>
<Style x:Key="ButtonImage" TargetType="{x:Type Image}">
<Setter Property="Width" Value="16" />
<Setter Property="Height" Value="16" />
<Setter Property="HorizontalAlignment" Value="Center" />
<Setter Property="VerticalAlignment" Value="Center" />
</Style>
<Style x:Key="NotificationTimeoutBackgroundStyle" TargetType="{x:Type Grid}">
<Setter Property="Background" Value="#032D44" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="showAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
<Setter Property="Visibility" Value="Collapsed"/>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
</MultiDataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="hideAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
<Setter Property="Visibility" Value="Visible"/>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Collapsed"/>
</MultiDataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="WarningMessageVisibilityStyle" TargetType="{x:Type Grid}">
<Setter Property="Visibility" Value="Collapsed"/>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource showWarning}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
</MultiDataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="WarningMessageBackgroundStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
<Setter Property="Background" Value="#003252" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="WarningMessageBorderStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
<Setter Property="Background" Value="#FFFFFFFF" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="AcceptButton" TargetType="{x:Type Button}">
<Setter Property="OverridesDefaultStyle" Value="False"/>
<Setter Property="FontSize" Value="14px"/>
<Setter Property="BorderBrush" Value="#FFFFFFFF"/>
<Setter Property="BorderThickness" Value="1"/>
<Setter Property="Foreground" Value="#FFFFFF"/>
<Setter Property="Background" >
<Setter.Value>
<LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
<GradientStop Color="#008A00" Offset="0"/>
</LinearGradientBrush>
</Setter.Value>
</Setter>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
<Setter Property="Width" Value="120" />
<Setter Property="Margin" Value="14,7,14,14" />
</MultiDataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
<Setter Property="Width" Value="240" />
<Setter Property="Margin" Value="14,14,14,14" />
</MultiDataTrigger>
<DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
<Setter Property="Visibility" Value="Hidden" />
</DataTrigger>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
<Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
<Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
<Trigger Property="IsMouseOver" Value="True">
<Setter Property="Foreground" Value="{DynamicResource HighlightedButtonForegroundColor}" />
<Setter Property="Background" Value="{DynamicResource HighlightedButtonBackgroundColor}"/>
<Setter Property="Cursor" Value="Hand" />
</Trigger>
</Style.Triggers>
</Style>
<Style x:Key="RejectButton" TargetType="{x:Type Button}">
<Setter Property="OverridesDefaultStyle" Value="False"/>
<Setter Property="FontSize" Value="14px"/>
<Setter Property="BorderBrush" Value="#FFFFFFFF"/>
<Setter Property="BorderThickness" Value="1"/>
<Setter Property="Foreground" Value="#FFFFFF"/>
<Setter Property="Background" >
<Setter.Value>
<LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
<GradientStop Color="#BF0900" Offset="0"/>
</LinearGradientBrush>
</Setter.Value>
</Setter>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
<Setter Property="Width" Value="119" />
<Setter Property="Margin" Value="0,7,13,14" />
</MultiDataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
<Setter Property="Width" Value="240" />
<Setter Property="Margin" Value="14,14,14,14" />
</MultiDataTrigger>
<DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
<Setter Property="Visibility" Value="Hidden" />
</DataTrigger>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
<Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
<Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
<Trigger Property="IsMouseOver" Value="True">
<Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
<Setter Property="Background" Value="{DynamicResource HCButtonBorderColor}"/>
<Setter Property="Cursor" Value="Hand" />
</Trigger>
</Style.Triggers>
</Style>
<Style x:Key="BaseTextStyle" TargetType="{x:Type TextBlock}">
<Setter Property="HorizontalAlignment" Value="Left" />
<Setter Property="VerticalAlignment" Value="Center" />
<Setter Property="FontSize" Value="14" />
<Setter Property="TextTrimming" Value="WordEllipsis" />
<Setter Property="FontFamily" Value="Segoe UI" />
<Setter Property="LineHeight" Value="16" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="LabelTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
<Setter Property="Foreground" Value="#D8D8D8"/>
<Setter Property="Margin" Value="0,0,0,11" />
<Setter Property="FontWeight" Value="Regular" />
</Style>
<Style x:Key="TextBlockStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
<Setter Property="Foreground" Value="#FFFFFF"/>
<Setter Property="Margin" Value="0,0,0,11" />
<Setter Property="FontWeight" Value="SemiBold" />
<Style.Triggers>
<Trigger Property="Text" Value="">
<Setter Property="Visibility" Value="Collapsed" />
</Trigger>
</Style.Triggers>
</Style>
<Style x:Key="DefaultTextForegroundStyle" TargetType="{x:Type TextBlock}" >
<Setter Property="Foreground" Value="#FFFFFF"/>
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="ButtonTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}">
<Style.Triggers>
<Trigger Property="IsMouseOver" Value="True">
<Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
</Trigger>
</Style.Triggers>
</Style>
<Style x:Key="JobTitleLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource jobTitle }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="EmailLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource email }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="CityLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource city }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="StateLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource state }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="DesignationTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}" >
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource designation }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="28" />
<RowDefinition Height="86" />
<RowDefinition Height="1" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<!-- Max Sessions Warning Message -->
<Grid Style="{StaticResource WarningMessageBackgroundStyle}" Grid.Row="0" Height="auto">
<Grid.ColumnDefinitions>
<ColumnDefinition Width="38"/>
<ColumnDefinition Width="242"/>
</Grid.ColumnDefinitions>
<Image Style="{StaticResource WarningImageLogo}" Source="{Binding Source=new_omni_toast_warning_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Grid.Column="1" Margin="0,14,14,15" HorizontalAlignment="Left" Text="[[$Resources.MaxSessionsWarningForIncomingRequest]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" TextWrapping="WrapWithOverflow" FontFamily="Segoe UI" LineHeight="19" />
</Grid>
<!-- Separator line -->
<Grid Style="{StaticResource WarningMessageBorderStyle}" Grid.Row="1" Height="1" Opacity="1">
<Grid.RowDefinitions>
<RowDefinition Height="1" />
</Grid.RowDefinitions>
</Grid>
<!-- Notification Timeout Text -->
<Grid Style="{StaticResource showAutoAcceptMesage}" Grid.Row="2" Height="28">
<Grid.RowDefinitions>
<RowDefinition Height="28" />
</Grid.RowDefinitions>
<StackPanel Margin="14,4,14,5" Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.AutoAcceptRequestTimeoutText]] " HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutUnit]]" HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
</StackPanel>
</Grid>
<Grid Style="{StaticResource hideAutoAcceptMesage}" Grid.Row="2" Height="28">
<Grid.RowDefinitions>
<RowDefinition Height="28" />
</Grid.RowDefinitions>
<StackPanel Margin="14,4,14,5" Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutText]]" HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
</StackPanel>
</Grid>
<!-- Chat Request From -->
<Grid Grid.Row="3" Height="auto" >
<Grid.ColumnDefinitions>
<ColumnDefinition Width="83"/>
<ColumnDefinition Width="197"/>
</Grid.ColumnDefinitions>
<Image Style="{StaticResource ImageLogo}" Source="[[channelIcon]+]" />
<Grid Grid.Column="1" Margin="20,6,14,3">
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<TextBlock Grid.Row="0" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" Text="[[$Scriptlet.ResolveChannelTitle]+]" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="14" />
<TextBlock Grid.Row="1" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" FontWeight="SemiBold" Text="[[from]+]" VerticalAlignment="Center" FontSize="18" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="21" />
<TextBlock Grid.Row="2" Style="{StaticResource DesignationTextStyle}" HorizontalAlignment="Left" Text="{Binding Source={StaticResource designation}}" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="18" />
</Grid>
</Grid>
<!-- Separator line -->
<Grid Grid.Row="4" Height="1" Opacity="0.13" >
<Grid.Resources>
<Style TargetType="{x:Type Grid}" >
<Setter Property="Background" Value="#F1F1F1" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="1" />
</Grid.RowDefinitions>
</Grid>
<!-- Attributes-->
<Grid Grid.Row="5" Height="auto">
<Grid.ColumnDefinitions>
<ColumnDefinition Width="103"/>
<ColumnDefinition Width="177"/>
</Grid.ColumnDefinitions>
<Grid Grid.Column="0" Height="auto" >
<Grid.Resources>
<Style TargetType="{x:Type Grid}" >
<Setter Property="Margin" Value="14,14,11,7" />
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
</MultiDataTrigger.Conditions>
<Setter Property="Margin" Value="0,0,0,7" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<TextBlock Style="{StaticResource JobTitleLabelStyle}" Grid.Row="0" Text="[[$Resources.JobTitleLabel]]" />
<TextBlock Style="{StaticResource EmailLabelStyle}" Grid.Row="1" Text="[[$Resources.EmailLabel]]" />
<TextBlock Style="{StaticResource CityLabelStyle}" Grid.Row="2" Text="[[$Resources.CityLabel]]" />
<TextBlock Style="{StaticResource StateLabelStyle}" Grid.Row="3" Text="[[$Resources.StateLabel]]" />
</Grid>
<Grid Grid.Column="1" Height="auto">
<Grid.Resources>
<Style TargetType="{x:Type Grid}" >
<Setter Property="Margin" Value="14,14,11,7" />
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
</MultiDataTrigger.Conditions>
<Setter Property="Margin" Value="0,0,0,7" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[jobTitle]+]" />
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="1" Text="[[email]+]" />
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="2" Text="[[city]+]" />
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="3" Text="[[state]+]" />
</Grid>
</Grid>
<!-- Bot Escalation Message -->
<Grid Grid.Row="6" Height="auto">
<Grid.Resources>
<Style TargetType="{x:Type Grid}" >
<Setter Property="Margin" Value="0,0,0,7" />
<Setter Property="Visibility" Value="Hidden" />
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source = {StaticResource EscalatedFromVirtualAgent }}" Value="True" />
</MultiDataTrigger.Conditions>
<Setter Property="Margin" Value="30,0,0,7" />
<Setter Property="Visibility" Value="Visible" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[$Resources.EscalatedFromVirtualAgentMessage]+]"/>
</Grid>
<!-- Accept / Reject Buttons -->
<Grid Grid.Row="7" Height="auto">
<Grid.ColumnDefinitions>
<ColumnDefinition>
<ColumnDefinition.Style>
<Style TargetType="{x:Type ColumnDefinition}">
<Setter Property="Width" Value="148" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
<Setter Property="Width" Value="0" />
</DataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Width" Value="148" />
</MultiDataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
</MultiDataTrigger.Conditions>
<Setter Property="Width" Value="*" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</ColumnDefinition.Style>
</ColumnDefinition>
<ColumnDefinition>
<ColumnDefinition.Style>
<Style TargetType="{x:Type ColumnDefinition}">
<Setter Property="Width" Value="132" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
<Setter Property="Width" Value="0" />
</DataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Width" Value="132" />
</MultiDataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Width" Value="*" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</ColumnDefinition.Style>
</ColumnDefinition>
</Grid.ColumnDefinitions>
<Button Name="btnAccept" AutomationProperties.Name="[[$Resources.AcceptButtonText]]" Grid.Column="0" Height="40" Style="{StaticResource AcceptButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="CreateCustomerSession?cid=[[cid]+]&from=[[from]+]&isUniqueContactRecognized=[[isUniqueContactRecognized]+]&CRMCONTACTID=[[CRMCONTACTID]+]&CanActivateSession=[[CanActivateSession]+]&SessionTabId=[[SessionTabId]+]">
<StackPanel Orientation="Horizontal" VerticalAlignment="Center">
<Image Grid.Column="0" Style="{StaticResource ButtonImage}" Source="{Binding Source=new_omni_screenpop_accept_icon, Converter={StaticResource CRMImageLoader}}" />
<TextBlock Grid.Column="1" Text="[[$Resources.AcceptButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
</StackPanel>
</Button>
<Button Name="btnReject" AutomationProperties.Name="[[$Resources.RejectButtonText]]" Grid.Column="1" Height="40" Style="{StaticResource RejectButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="IncomingRequestRejected?cid=[[cid]+]&from=[[from]+]" >
<StackPanel Orientation="Horizontal" VerticalAlignment="Center">
<Image Grid.Column="0" Style="{StaticResource ButtonImage}" Source="{Binding Source=new_omni_screenpop_reject_icon, Converter={StaticResource CRMImageLoader}}" />
<TextBlock Grid.Column="1" Text="[[$Resources.RejectButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
</StackPanel>
</Button>
</Grid>
</Grid>
</Border>
Salvați formularul.
Repetați pașii de la 3 la 5 pentru a crea următoarele formulare.
Afișați notificarea de alertă de conversație privind consultația
| Câmp | valoare |
|---|---|
| Nume | ConsultRequestPopUpForm |
| Comandă | 17 |
| Creștere | Copiați și inserați conținutul XML așa cum se arată mai jos |
<Border xmlns="https://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="https://schemas.microsoft.com/winfx/2006/xaml"
xmlns:CCA="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"
xmlns:Converters="clr-namespace:USDConverters;assembly=USDConverters" xmlns:local="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics" xmlns:System="clr-namespace:System;assembly=mscorlib" BorderThickness="1,1,1,1"
>
<Border.Resources>
<SolidColorBrush x:Key="BorderDefaultBrush" Color="#FFF1F1F1"/>
<SolidColorBrush x:Key="BorderHCBrush" Color="{x:Static SystemColors.WindowFrameColor}"/>
<Style TargetType="{x:Type Border}">
<Setter Property="BorderBrush" Value="{DynamicResource BorderDefaultBrush}" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="BorderBrush" Value="{DynamicResource BorderHCBrush}"/>
</DataTrigger>
</Style.Triggers>
</Style>
</Border.Resources>
<Grid Height="auto" Width="280" >
<Grid.Resources>
<System:String x:Key="switchvar">[[switchvar]+]</System:String>
<System:String x:Key="isAccept">[[isAccept]+]</System:String>
<System:String x:Key="isReject">[[isReject]+]</System:String>
<System:String x:Key="designation">[[designation]+]</System:String>
<System:String x:Key="showWarning">[[showWarning]+]</System:String>
<System:String x:Key="jobTitle">[[jobTitle]+]</System:String>
<System:String x:Key="email">[[email]+]</System:String>
<System:String x:Key="city">[[city]+]</System:String>
<System:String x:Key="state">[[state]+]</System:String>
<local:CRMImageConverter x:Key="CRMImageLoader" />
<SolidColorBrush x:Key="HCWindowTextColor" Color="{x:Static SystemColors.WindowTextColor}"/>
<SolidColorBrush x:Key="HCBackgroundColor" Color="{x:Static SystemColors.WindowColor}"/>
<SolidColorBrush x:Key="HCButtonBorderColor" Color="{x:Static SystemColors.HighlightColor}"/>
<SolidColorBrush x:Key="HCWindowHighlightTextColor" Color="{x:Static SystemColors.HighlightTextColor}" />
<SolidColorBrush x:Key="HighlightedButtonBackgroundColor" Color="{x:Static SystemColors.HighlightColor}"/>
<SolidColorBrush x:Key="HighlightedButtonForegroundColor" Color="{x:Static SystemColors.HighlightTextColor}" />
<Style TargetType="{x:Type Grid}">
<Setter Property="Background" Value="#003D60" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="TimeoutStyle" TargetType="{x:Type Grid}">
<Setter Property="Background" Value="#003D60" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="ImageLogo" TargetType="{x:Type Image}">
<Setter Property="Width" Value="56" />
<Setter Property="Height" Value="56" />
<Setter Property="Margin" Value="19,4,8,8" />
</Style>
<Style x:Key="WarningImageLogo" TargetType="{x:Type Image}">
<Setter Property="Width" Value="16" />
<Setter Property="Height" Value="16" />
<Setter Property="Margin" Value="14,17,8,52" />
</Style>
<Style x:Key="ButtonImage" TargetType="{x:Type Image}">
<Setter Property="Width" Value="16" />
<Setter Property="Height" Value="16" />
<Setter Property="HorizontalAlignment" Value="Center" />
<Setter Property="VerticalAlignment" Value="Center" />
</Style>
<Style x:Key="headerImage" TargetType="{x:Type Image}">
<Setter Property="Width" Value="12" />
<Setter Property="Height" Value="12" />
<Setter Property="HorizontalAlignment" Value="Center" />
<Setter Property="VerticalAlignment" Value="Center" />
</Style>
<Style x:Key="NotificationTimeoutBackgroundStyle" TargetType="{x:Type Grid}">
<Setter Property="Background" Value="#032D44" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="showAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
<Setter Property="Visibility" Value="Collapsed"/>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
</MultiDataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="hideAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
<Setter Property="Visibility" Value="Visible"/>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Collapsed"/>
</MultiDataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="WarningMessageVisibilityStyle" TargetType="{x:Type Grid}">
<Setter Property="Visibility" Value="Collapsed"/>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource showWarning}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
</MultiDataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="WarningMessageBackgroundStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
<Setter Property="Background" Value="#003252" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="WarningMessageBorderStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
<Setter Property="Background" Value="#FFFFFFFF" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="AcceptButton" TargetType="{x:Type Button}">
<Setter Property="OverridesDefaultStyle" Value="False"/>
<Setter Property="FontSize" Value="14px"/>
<Setter Property="BorderBrush" Value="#FFFFFFFF"/>
<Setter Property="BorderThickness" Value="1"/>
<Setter Property="Foreground" Value="#FFFFFF"/>
<Setter Property="Background" >
<Setter.Value>
<LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
<GradientStop Color="#008A00" Offset="0"/>
</LinearGradientBrush>
</Setter.Value>
</Setter>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
<Setter Property="Width" Value="120" />
<Setter Property="Margin" Value="14,7,14,14" />
</MultiDataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
<Setter Property="Width" Value="240" />
<Setter Property="Margin" Value="14,14,14,14" />
</MultiDataTrigger>
<DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
<Setter Property="Visibility" Value="Hidden" />
</DataTrigger>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
<Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
<Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
<Trigger Property="IsMouseOver" Value="True">
<Setter Property="Foreground" Value="{DynamicResource HighlightedButtonForegroundColor}" />
<Setter Property="Background" Value="{DynamicResource HighlightedButtonBackgroundColor}"/>
<Setter Property="Cursor" Value="Hand" />
</Trigger>
</Style.Triggers>
</Style>
<Style x:Key="RejectButton" TargetType="{x:Type Button}">
<Setter Property="OverridesDefaultStyle" Value="False"/>
<Setter Property="FontSize" Value="14px"/>
<Setter Property="BorderBrush" Value="#FFFFFFFF"/>
<Setter Property="BorderThickness" Value="1"/>
<Setter Property="Foreground" Value="#FFFFFF"/>
<Setter Property="Background" >
<Setter.Value>
<LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
<GradientStop Color="#BF0900" Offset="0"/>
</LinearGradientBrush>
</Setter.Value>
</Setter>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
<Setter Property="Width" Value="119" />
<Setter Property="Margin" Value="0,7,13,14" />
</MultiDataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
<Setter Property="Width" Value="240" />
<Setter Property="Margin" Value="14,14,14,14" />
</MultiDataTrigger>
<DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
<Setter Property="Visibility" Value="Hidden" />
</DataTrigger>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
<Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
<Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
<Trigger Property="IsMouseOver" Value="True">
<Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
<Setter Property="Background" Value="{DynamicResource HCButtonBorderColor}"/>
<Setter Property="Cursor" Value="Hand" />
</Trigger>
</Style.Triggers>
</Style>
<Style x:Key="BaseTextStyle" TargetType="{x:Type TextBlock}">
<Setter Property="HorizontalAlignment" Value="Left" />
<Setter Property="VerticalAlignment" Value="Center" />
<Setter Property="FontSize" Value="14" />
<Setter Property="TextTrimming" Value="WordEllipsis" />
<Setter Property="FontFamily" Value="Segoe UI" />
<Setter Property="LineHeight" Value="16" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="LabelTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
<Setter Property="Foreground" Value="#D8D8D8"/>
<Setter Property="Margin" Value="0,0,0,11" />
<Setter Property="FontWeight" Value="Regular" />
</Style>
<Style x:Key="TextBlockStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
<Setter Property="Foreground" Value="#FFFFFF"/>
<Setter Property="Margin" Value="0,0,0,11" />
<Setter Property="FontWeight" Value="SemiBold" />
<Style.Triggers>
<Trigger Property="Text" Value="">
<Setter Property="Visibility" Value="Collapsed" />
</Trigger>
</Style.Triggers>
</Style>
<Style x:Key="DefaultTextForegroundStyle" TargetType="{x:Type TextBlock}" >
<Setter Property="Foreground" Value="#FFFFFF"/>
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="ButtonTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}">
<Style.Triggers>
<Trigger Property="IsMouseOver" Value="True">
<Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
</Trigger>
</Style.Triggers>
</Style>
<Style x:Key="JobTitleLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource jobTitle }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="EmailLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource email }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="CityLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource city }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="StateLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource state }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="DesignationTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}" >
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource designation }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="21" />
<RowDefinition Height="28" />
<RowDefinition Height="86" />
<RowDefinition Height="1" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<!-- Max Sessions Warning Message -->
<Grid Style="{StaticResource WarningMessageBackgroundStyle}" Grid.Row="0" Height="auto">
<Grid.ColumnDefinitions>
<ColumnDefinition Width="38"/>
<ColumnDefinition Width="242"/>
</Grid.ColumnDefinitions>
<Image Style="{StaticResource WarningImageLogo}" Source="{Binding Source=new_omni_toast_warning_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Grid.Column="1" Margin="0,14,14,15" HorizontalAlignment="Left" Text="[[$Resources.MaxSessionsWarningForIncomingRequest]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" TextWrapping="WrapWithOverflow" FontFamily="Segoe UI" LineHeight="19" />
</Grid>
<!-- Separator line -->
<Grid Style="{StaticResource WarningMessageBorderStyle}" Grid.Row="1" Height="1" Opacity="1">
<Grid.RowDefinitions>
<RowDefinition Height="1" />
</Grid.RowDefinitions>
</Grid>
<!-- Consult Request -->
<Grid Grid.Row="2" Height="21">
<Grid.Resources>
<Style TargetType="{x:Type Grid}">
<Setter Property="Background" Value="#FFB22912" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.ColumnDefinitions>
<ColumnDefinition Width="34" />
<ColumnDefinition Width="174" />
<ColumnDefinition Width="72" />
</Grid.ColumnDefinitions>
<Image Grid.Column="0" Style="{StaticResource headerImage}" Source="{Binding Source=new_omni_screenpop_transfer_icon, Converter={StaticResource CRMImageLoader}}" />
<TextBlock Grid.Column="1" Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.ConsultRequest]]" HorizontalAlignment="Left" FontWeight="SemiBold" VerticalAlignment="Center" FontSize="11" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="13" />
</Grid>
<!-- Notification Timeout Text -->
<Grid Style="{StaticResource showAutoAcceptMesage}" Grid.Row="3" Height="28">
<Grid.RowDefinitions>
<RowDefinition Height="28" />
</Grid.RowDefinitions>
<StackPanel Margin="14,4,14,5" Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.AutoAcceptRequestTimeoutText]] " HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutUnit]]" HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
</StackPanel>
</Grid>
<Grid Style="{StaticResource hideAutoAcceptMesage}" Grid.Row="3" Height="28">
<Grid.RowDefinitions>
<RowDefinition Height="28" />
</Grid.RowDefinitions>
<StackPanel Margin="14,4,14,5" Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutText]]" HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
</StackPanel>
</Grid>
<!-- Chat Request From -->
<Grid Grid.Row="4" Height="auto" >
<Grid.ColumnDefinitions>
<ColumnDefinition Width="83"/>
<ColumnDefinition Width="197"/>
</Grid.ColumnDefinitions>
<Image Style="{StaticResource ImageLogo}" Source="{Binding Source=new_omni_screenpop_incomingchat_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />
<Grid Grid.Column="1" Margin="20,6,14,3">
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<TextBlock Grid.Row="0" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" Text="[[$Resources.ChatRequestTitle]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="14" />
<TextBlock Grid.Row="1" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" FontWeight="SemiBold" Text="[[from]+]" VerticalAlignment="Center" FontSize="18" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="21" />
<TextBlock Grid.Row="2" Style="{StaticResource DesignationTextStyle}" HorizontalAlignment="Left" Text="{Binding Source={StaticResource designation}}" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="18" />
</Grid>
</Grid>
<!-- Separator line -->
<Grid Grid.Row="5" Height="1" Opacity="0.13" >
<Grid.Resources>
<Style TargetType="{x:Type Grid}" >
<Setter Property="Background" Value="#F1F1F1" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="1" />
</Grid.RowDefinitions>
</Grid>
<!-- Attributes-->
<Grid Grid.Row="6" Height="auto">
<Grid.ColumnDefinitions>
<ColumnDefinition Width="103"/>
<ColumnDefinition Width="177"/>
</Grid.ColumnDefinitions>
<Grid Grid.Column="0" Height="auto" >
<Grid.Resources>
<Style TargetType="{x:Type Grid}" >
<Setter Property="Margin" Value="14,14,11,7" />
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
</MultiDataTrigger.Conditions>
<Setter Property="Margin" Value="0,0,0,7" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<TextBlock Style="{StaticResource JobTitleLabelStyle}" Grid.Row="0" Text="[[$Resources.JobTitleLabel]]" />
<TextBlock Style="{StaticResource EmailLabelStyle}" Grid.Row="1" Text="[[$Resources.EmailLabel]]" />
<TextBlock Style="{StaticResource CityLabelStyle}" Grid.Row="2" Text="[[$Resources.CityLabel]]" />
<TextBlock Style="{StaticResource StateLabelStyle}" Grid.Row="3" Text="[[$Resources.StateLabel]]" />
</Grid>
<Grid Grid.Column="1" Height="auto">
<Grid.Resources>
<Style TargetType="{x:Type Grid}" >
<Setter Property="Margin" Value="14,14,11,7" />
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
</MultiDataTrigger.Conditions>
<Setter Property="Margin" Value="0,0,0,7" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[jobTitle]+]" />
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="1" Text="[[email]+]" />
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="2" Text="[[city]+]" />
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="3" Text="[[state]+]" />
</Grid>
</Grid>
<!-- Accept / Reject Buttons -->
<Grid Grid.Row="7" Height="auto">
<Grid.ColumnDefinitions>
<ColumnDefinition>
<ColumnDefinition.Style>
<Style TargetType="{x:Type ColumnDefinition}">
<Setter Property="Width" Value="148" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
<Setter Property="Width" Value="0" />
</DataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Width" Value="148" />
</MultiDataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
</MultiDataTrigger.Conditions>
<Setter Property="Width" Value="*" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</ColumnDefinition.Style>
</ColumnDefinition>
<ColumnDefinition>
<ColumnDefinition.Style>
<Style TargetType="{x:Type ColumnDefinition}">
<Setter Property="Width" Value="132" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
<Setter Property="Width" Value="0" />
</DataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Width" Value="132" />
</MultiDataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Width" Value="*" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</ColumnDefinition.Style>
</ColumnDefinition>
</Grid.ColumnDefinitions>
<Button Name="btnAccept" AutomationProperties.Name="[[$Resources.AcceptButtonText]]" Grid.Column="0" Height="40" Style="{StaticResource AcceptButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="CreateCustomerSession?cid=[[cid]+]&from=[[from]+]&isUniqueContactRecognized=[[isUniqueContactRecognized]+]&CRMCONTACTID=[[CRMCONTACTID]+]&CanActivateSession=[[CanActivateSession]+]&SessionTabId=[[SessionTabId]+]">
<StackPanel Orientation="Horizontal" VerticalAlignment="Center">
<Image Grid.Column="0" Style="{StaticResource ButtonImage}" Source="{Binding Source=new_omni_screenpop_accept_icon, Converter={StaticResource CRMImageLoader}}" />
<TextBlock Grid.Column="1" Text="[[$Resources.AcceptButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
</StackPanel>
</Button>
<Button Name="btnReject" AutomationProperties.Name="[[$Resources.RejectButtonText]]" Grid.Column="1" Height="40" Style="{StaticResource RejectButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="IncomingRequestRejected?cid=[[cid]+]&from=[[from]+]" >
<StackPanel Orientation="Horizontal" VerticalAlignment="Center">
<Image Grid.Column="0" Style="{StaticResource ButtonImage}" Source="{Binding Source=new_omni_screenpop_reject_icon, Converter={StaticResource CRMImageLoader}}" />
<TextBlock Grid.Column="1" Text="[[$Resources.RejectButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
</StackPanel>
</Button>
</Grid>
</Grid>
</Border>
Afișați notificarea de alertă de transfer a conversației
| Câmp | valoare |
|---|---|
| Nume | ChatTransferRequestPopUpForm |
| Comandă | 20 |
| Creștere | Copiați și inserați conținutul XML așa cum se arată mai jos |
<Border xmlns="https://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="https://schemas.microsoft.com/winfx/2006/xaml"
xmlns:CCA="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"
xmlns:Converters="clr-namespace:USDConverters;assembly=USDConverters" xmlns:local="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics" xmlns:System="clr-namespace:System;assembly=mscorlib" BorderThickness="1,1,1,1"
>
<Border.Resources>
<SolidColorBrush x:Key="BorderDefaultBrush" Color="#FFF1F1F1"/>
<SolidColorBrush x:Key="BorderHCBrush" Color="{x:Static SystemColors.WindowFrameColor}"/>
<Style TargetType="{x:Type Border}">
<Setter Property="BorderBrush" Value="{DynamicResource BorderDefaultBrush}" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="BorderBrush" Value="{DynamicResource BorderHCBrush}"/>
</DataTrigger>
</Style.Triggers>
</Style>
</Border.Resources>
<Grid Height="auto" Width="280" >
<Grid.Resources>
<System:String x:Key="switchvar">[[switchvar]+]</System:String>
<System:String x:Key="isAccept">[[isAccept]+]</System:String>
<System:String x:Key="isReject">[[isReject]+]</System:String>
<System:String x:Key="designation">[[designation]+]</System:String>
<System:String x:Key="showWarning">[[showWarning]+]</System:String>
<System:String x:Key="jobTitle">[[jobTitle]+]</System:String>
<System:String x:Key="email">[[email]+]</System:String>
<System:String x:Key="city">[[city]+]</System:String>
<System:String x:Key="state">[[state]+]</System:String>
<local:CRMImageConverter x:Key="CRMImageLoader" />
<SolidColorBrush x:Key="HCWindowTextColor" Color="{x:Static SystemColors.WindowTextColor}"/>
<SolidColorBrush x:Key="HCBackgroundColor" Color="{x:Static SystemColors.WindowColor}"/>
<SolidColorBrush x:Key="HCButtonBorderColor" Color="{x:Static SystemColors.HighlightColor}"/>
<SolidColorBrush x:Key="HCWindowHighlightTextColor" Color="{x:Static SystemColors.HighlightTextColor}" />
<SolidColorBrush x:Key="HighlightedButtonBackgroundColor" Color="{x:Static SystemColors.HighlightColor}"/>
<SolidColorBrush x:Key="HighlightedButtonForegroundColor" Color="{x:Static SystemColors.HighlightTextColor}" />
<Style TargetType="{x:Type Grid}">
<Setter Property="Background" Value="#003D60" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="TimeoutStyle" TargetType="{x:Type Grid}">
<Setter Property="Background" Value="#003D60" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="ImageLogo" TargetType="{x:Type Image}">
<Setter Property="Width" Value="56" />
<Setter Property="Height" Value="56" />
<Setter Property="Margin" Value="19,4,8,8" />
</Style>
<Style x:Key="WarningImageLogo" TargetType="{x:Type Image}">
<Setter Property="Width" Value="16" />
<Setter Property="Height" Value="16" />
<Setter Property="Margin" Value="14,17,8,52" />
</Style>
<Style x:Key="ButtonImage" TargetType="{x:Type Image}">
<Setter Property="Width" Value="16" />
<Setter Property="Height" Value="16" />
<Setter Property="HorizontalAlignment" Value="Center" />
<Setter Property="VerticalAlignment" Value="Center" />
</Style>
<Style x:Key="headerImage" TargetType="{x:Type Image}">
<Setter Property="Width" Value="12" />
<Setter Property="Height" Value="12" />
<Setter Property="HorizontalAlignment" Value="Center" />
<Setter Property="VerticalAlignment" Value="Center" />
</Style>
<Style x:Key="NotificationTimeoutBackgroundStyle" TargetType="{x:Type Grid}">
<Setter Property="Background" Value="#032D44" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="showAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
<Setter Property="Visibility" Value="Collapsed"/>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
</MultiDataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="hideAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
<Setter Property="Visibility" Value="Visible"/>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Collapsed"/>
</MultiDataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="WarningMessageVisibilityStyle" TargetType="{x:Type Grid}">
<Setter Property="Visibility" Value="Collapsed"/>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource showWarning}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
</MultiDataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="WarningMessageBackgroundStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
<Setter Property="Background" Value="#003252" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="WarningMessageBorderStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
<Setter Property="Background" Value="#FFFFFFFF" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="AcceptButton" TargetType="{x:Type Button}">
<Setter Property="OverridesDefaultStyle" Value="False"/>
<Setter Property="FontSize" Value="14px"/>
<Setter Property="BorderBrush" Value="#FFFFFFFF"/>
<Setter Property="BorderThickness" Value="1"/>
<Setter Property="Foreground" Value="#FFFFFF"/>
<Setter Property="Background" >
<Setter.Value>
<LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
<GradientStop Color="#008A00" Offset="0"/>
</LinearGradientBrush>
</Setter.Value>
</Setter>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
<Setter Property="Width" Value="120" />
<Setter Property="Margin" Value="14,7,14,14" />
</MultiDataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
<Setter Property="Width" Value="240" />
<Setter Property="Margin" Value="14,14,14,14" />
</MultiDataTrigger>
<DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
<Setter Property="Visibility" Value="Hidden" />
</DataTrigger>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
<Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
<Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
<Trigger Property="IsMouseOver" Value="True">
<Setter Property="Foreground" Value="{DynamicResource HighlightedButtonForegroundColor}" />
<Setter Property="Background" Value="{DynamicResource HighlightedButtonBackgroundColor}"/>
<Setter Property="Cursor" Value="Hand" />
</Trigger>
</Style.Triggers>
</Style>
<Style x:Key="RejectButton" TargetType="{x:Type Button}">
<Setter Property="OverridesDefaultStyle" Value="False"/>
<Setter Property="FontSize" Value="14px"/>
<Setter Property="BorderBrush" Value="#FFFFFFFF"/>
<Setter Property="BorderThickness" Value="1"/>
<Setter Property="Foreground" Value="#FFFFFF"/>
<Setter Property="Background" >
<Setter.Value>
<LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
<GradientStop Color="#BF0900" Offset="0"/>
</LinearGradientBrush>
</Setter.Value>
</Setter>
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
<Setter Property="Width" Value="119" />
<Setter Property="Margin" Value="0,7,13,14" />
</MultiDataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Visibility" Value="Visible"/>
<Setter Property="Width" Value="240" />
<Setter Property="Margin" Value="14,14,14,14" />
</MultiDataTrigger>
<DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
<Setter Property="Visibility" Value="Hidden" />
</DataTrigger>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
<Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
<Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
<Trigger Property="IsMouseOver" Value="True">
<Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
<Setter Property="Background" Value="{DynamicResource HCButtonBorderColor}"/>
<Setter Property="Cursor" Value="Hand" />
</Trigger>
</Style.Triggers>
</Style>
<Style x:Key="BaseTextStyle" TargetType="{x:Type TextBlock}">
<Setter Property="HorizontalAlignment" Value="Left" />
<Setter Property="VerticalAlignment" Value="Center" />
<Setter Property="FontSize" Value="14" />
<Setter Property="TextTrimming" Value="WordEllipsis" />
<Setter Property="FontFamily" Value="Segoe UI" />
<Setter Property="LineHeight" Value="16" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="LabelTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
<Setter Property="Foreground" Value="#D8D8D8"/>
<Setter Property="Margin" Value="0,0,0,11" />
<Setter Property="FontWeight" Value="Regular" />
</Style>
<Style x:Key="TextBlockStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
<Setter Property="Foreground" Value="#FFFFFF"/>
<Setter Property="Margin" Value="0,0,0,11" />
<Setter Property="FontWeight" Value="SemiBold" />
<Style.Triggers>
<Trigger Property="Text" Value="">
<Setter Property="Visibility" Value="Collapsed" />
</Trigger>
</Style.Triggers>
</Style>
<Style x:Key="DefaultTextForegroundStyle" TargetType="{x:Type TextBlock}" >
<Setter Property="Foreground" Value="#FFFFFF"/>
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="ButtonTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}">
<Style.Triggers>
<Trigger Property="IsMouseOver" Value="True">
<Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
</Trigger>
</Style.Triggers>
</Style>
<Style x:Key="JobTitleLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource jobTitle }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="EmailLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource email }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="CityLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource city }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="StateLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource state }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
<Style x:Key="DesignationTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}" >
<Style.Triggers>
<DataTrigger Binding="{Binding Source = {StaticResource designation }}" Value="">
<Setter Property="Visibility" Value="Collapsed"/>
</DataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="21" />
<RowDefinition Height="28" />
<RowDefinition Height="86" />
<RowDefinition Height="1" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<!-- Max Sessions Warning Message -->
<Grid Style="{StaticResource WarningMessageBackgroundStyle}" Grid.Row="0" Height="auto">
<Grid.ColumnDefinitions>
<ColumnDefinition Width="38"/>
<ColumnDefinition Width="242"/>
</Grid.ColumnDefinitions>
<Image Style="{StaticResource WarningImageLogo}" Source="{Binding Source=new_omni_toast_warning_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Grid.Column="1" Margin="0,14,14,15" HorizontalAlignment="Left" Text="[[$Resources.MaxSessionsWarningForIncomingRequest]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" TextWrapping="WrapWithOverflow" FontFamily="Segoe UI" LineHeight="19" />
</Grid>
<!-- Separator line -->
<Grid Style="{StaticResource WarningMessageBorderStyle}" Grid.Row="1" Height="1" Opacity="1">
<Grid.RowDefinitions>
<RowDefinition Height="1" />
</Grid.RowDefinitions>
</Grid>
<!-- Transfer Request -->
<Grid Grid.Row="2" Height="21">
<Grid.Resources>
<Style TargetType="{x:Type Grid}">
<Setter Property="Background" Value="#000000" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.ColumnDefinitions>
<ColumnDefinition Width="34" />
<ColumnDefinition Width="174" />
<ColumnDefinition Width="72" />
</Grid.ColumnDefinitions>
<Image Grid.Column="0" Style="{StaticResource headerImage}" Source="{Binding Source=new_omni_screenpop_transfer_icon, Converter={StaticResource CRMImageLoader}}" />
<TextBlock Grid.Column="1" Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.TransferRequest]]" HorizontalAlignment="Left" FontWeight="SemiBold" VerticalAlignment="Center" FontSize="11" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="13" />
</Grid>
<!-- Notification Timeout Text -->
<Grid Style="{StaticResource showAutoAcceptMesage}" Grid.Row="3" Height="28">
<Grid.RowDefinitions>
<RowDefinition Height="28" />
</Grid.RowDefinitions>
<StackPanel Margin="14,4,14,5" Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.AutoAcceptRequestTimeoutText]] " HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutUnit]]" HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
</StackPanel>
</Grid>
<Grid Style="{StaticResource hideAutoAcceptMesage}" Grid.Row="3" Height="28">
<Grid.RowDefinitions>
<RowDefinition Height="28" />
</Grid.RowDefinitions>
<StackPanel Margin="14,4,14,5" Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
<TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutText]]" HorizontalAlignment="Left" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="16" />
</StackPanel>
</Grid>
<!-- Chat Request From -->
<Grid Grid.Row="4" Height="auto" >
<Grid.ColumnDefinitions>
<ColumnDefinition Width="83"/>
<ColumnDefinition Width="197"/>
</Grid.ColumnDefinitions>
<Image Style="{StaticResource ImageLogo}" Source="{Binding Source=new_omni_screenpop_incomingchat_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />
<Grid Grid.Column="1" Margin="20,6,14,3">
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<TextBlock Grid.Row="0" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" Text="[[$Resources.ChatRequestTitle]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="14" />
<TextBlock Grid.Row="1" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" FontWeight="SemiBold" Text="[[from]+]" VerticalAlignment="Center" FontSize="18" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="21" />
<TextBlock Grid.Row="2" Style="{StaticResource DesignationTextStyle}" HorizontalAlignment="Left" Text="{Binding Source={StaticResource designation}}" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="18" />
</Grid>
</Grid>
<!-- Separator line -->
<Grid Grid.Row="5" Height="1" Opacity="0.13" >
<Grid.Resources>
<Style TargetType="{x:Type Grid}" >
<Setter Property="Background" Value="#F1F1F1" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
<Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
</DataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="1" />
</Grid.RowDefinitions>
</Grid>
<!-- Attributes-->
<Grid Grid.Row="6" Height="auto">
<Grid.ColumnDefinitions>
<ColumnDefinition Width="103"/>
<ColumnDefinition Width="177"/>
</Grid.ColumnDefinitions>
<Grid Grid.Column="0" Height="auto" >
<Grid.Resources>
<Style TargetType="{x:Type Grid}" >
<Setter Property="Margin" Value="14,14,11,7" />
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
</MultiDataTrigger.Conditions>
<Setter Property="Margin" Value="0,0,0,7" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<TextBlock Style="{StaticResource JobTitleLabelStyle}" Grid.Row="0" Text="[[$Resources.JobTitleLabel]]" />
<TextBlock Style="{StaticResource EmailLabelStyle}" Grid.Row="1" Text="[[$Resources.EmailLabel]]" />
<TextBlock Style="{StaticResource CityLabelStyle}" Grid.Row="2" Text="[[$Resources.CityLabel]]" />
<TextBlock Style="{StaticResource StateLabelStyle}" Grid.Row="3" Text="[[$Resources.StateLabel]]" />
</Grid>
<Grid Grid.Column="1" Height="auto">
<Grid.Resources>
<Style TargetType="{x:Type Grid}" >
<Setter Property="Margin" Value="14,14,11,7" />
<Style.Triggers>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
<Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
</MultiDataTrigger.Conditions>
<Setter Property="Margin" Value="0,0,0,7" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</Grid.Resources>
<Grid.RowDefinitions>
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
<RowDefinition Height="auto" />
</Grid.RowDefinitions>
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[jobTitle]+]" />
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="1" Text="[[email]+]" />
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="2" Text="[[city]+]" />
<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="3" Text="[[state]+]" />
</Grid>
</Grid>
<!-- Accept / Reject Buttons -->
<Grid Grid.Row="7" Height="auto">
<Grid.ColumnDefinitions>
<ColumnDefinition>
<ColumnDefinition.Style>
<Style TargetType="{x:Type ColumnDefinition}">
<Setter Property="Width" Value="148" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
<Setter Property="Width" Value="0" />
</DataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Width" Value="148" />
</MultiDataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
</MultiDataTrigger.Conditions>
<Setter Property="Width" Value="*" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</ColumnDefinition.Style>
</ColumnDefinition>
<ColumnDefinition>
<ColumnDefinition.Style>
<Style TargetType="{x:Type ColumnDefinition}">
<Setter Property="Width" Value="132" />
<Style.Triggers>
<DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
<Setter Property="Width" Value="0" />
</DataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Width" Value="132" />
</MultiDataTrigger>
<MultiDataTrigger>
<MultiDataTrigger.Conditions>
<Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
<Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
</MultiDataTrigger.Conditions>
<Setter Property="Width" Value="*" />
</MultiDataTrigger>
</Style.Triggers>
</Style>
</ColumnDefinition.Style>
</ColumnDefinition>
</Grid.ColumnDefinitions>
<Button Name="btnAccept" AutomationProperties.Name="[[$Resources.AcceptButtonText]]" Grid.Column="0" Height="40" Style="{StaticResource AcceptButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="CreateCustomerSession?cid=[[cid]+]&from=[[from]+]&isUniqueContactRecognized=[[isUniqueContactRecognized]+]&CRMCONTACTID=[[CRMCONTACTID]+]&CanActivateSession=[[CanActivateSession]+]&SessionTabId=[[SessionTabId]+]">
<StackPanel Orientation="Horizontal" VerticalAlignment="Center">
<Image Grid.Column="0" Style="{StaticResource ButtonImage}" Source="{Binding Source=new_omni_screenpop_accept_icon, Converter={StaticResource CRMImageLoader}}" />
<TextBlock Grid.Column="1" Text="[[$Resources.AcceptButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
</StackPanel>
</Button>
<Button Name="btnReject" AutomationProperties.Name="[[$Resources.RejectButtonText]]" Grid.Column="1" Height="40" Style="{StaticResource RejectButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="IncomingRequestRejected?cid=[[cid]+]&from=[[from]+]" >
<StackPanel Orientation="Horizontal" VerticalAlignment="Center">
<Image Grid.Column="0" Style="{StaticResource ButtonImage}" Source="{Binding Source=new_omni_screenpop_reject_icon, Converter={StaticResource CRMImageLoader}}" />
<TextBlock Grid.Column="1" Text="[[$Resources.RejectButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
</StackPanel>
</Button>
</Grid>
</Grid>
</Border>
Vedeți și
- Configurați notificarea pentru agenți
- Pasul 3: creați apel de acțiune legat de notificări Alertă Omnicanal
- Pasul 4: Atașați Notificarea Alertă Omnicanal legată de evenimente
- Pasul 5: Adăugați controale găzduite, evenimente și apeluri de acțiune la configurațiile pentru agent și supraveghetor
- Configurați o notificare toast în Unified Service Desk
Hinweis
Ne puteți spune care preferințele dvs. lingvistice pentru documentație? Răspundeți la un chestionar scurt. (rețineți că acest chestionar este în limba engleză)
Chestionarul va dura aproximativ șapte minute. Nu sunt colectate date personale (angajament de respectare a confidențialității).
Feedback
Trimiteți și vizualizați feedback pentru