What is Microsoft Cloud for Financial Services?
Microsoft Cloud for Financial Services provides capabilities to manage financial services data at scale and makes it easier for financial services organizations to deliver differentiated experiences, empower employees, and combat financial crime. It also facilitates security, compliance, and interoperability. This set of cloud-based solutions enhances collaboration, automation, and insights to streamline processes; personalizes every customer interaction; improves customer experience; and delivers rich data insights. The data model enables Microsoft’s partners and customers to extend the value of the platform with additional solutions to address the industry’s most urgent challenges. These capabilities will help organizations align to business and operational needs, and then deploy quickly to accelerate time to value.
This industry-specific cloud includes existing and new capabilities that unlock the power of Microsoft 365, Microsoft Dynamics 365, and Microsoft Power Platform to innovate for responsible and sustainable growth. A robust partner ecosystem extends the value of the platform.
Deliver differentiated customer experiences and empower employees
Tailor a unified customer profile based on customer insights to offer a more personalized and relevant experience. Streamline customer onboarding to provide easy access to loan apps and self-service tools. Improve your process workflows and communication with Collaboration Manager.
| Solution | Description | Powered by |
|---|---|---|
| Unified customer profile | Tailors customer experiences via a 360-degree view of the customer, bringing together financial, behavioral, and demographic data. | Dynamics 365 Customer Insights and Power Apps |
| Customer onboarding | Provides customers with easy access to loan apps and self-service tools, streamlining the loan process to enhance customer experience and loyalty while increasing organizational and employee productivity. | Microsoft Power Platform |
| Collaboration manager | Helps banks bring collaboration seamlessly into their lending workflows, improving process orchestration from front office to back office, and facilitating omnichannel communications with customers. This app improves organization and employee productivity, unlocks value creation, and enhances customer experience. | Microsoft 365 and Microsoft Power Platform |
| FSI components: Customer intelligence | Unifies important, relevant, and accurate customer information across multiple sources via Dynamics 365 Customer Insights. This component empowers the agent to engage with customers with relevant insights that combine demographic information, financial measures, and attitudes to form financial segments and AI models. | Dynamics 365 Customer Insights |
| FSI components: Retail banking data model | Along with pre-built connectors, enables data interoperability to unify and enrich data from multiple systems. The unified data provides insights for actions and accelerates business, AI, and team productivity workflows. | - |
More information: Deliver differentiated customer experience and empower employees
Combat financial crime
Help protect your bank and your customers' accounts with Dynamics 365 Fraud Protection.
| Capability | Description | Powered by |
|---|---|---|
| Account and purchase protection | Designed to protect the bank and its customers while lowering costs. | Dynamics 365 Fraud Protection Digital account protection helps you protect your reputation by defending consumers’ online accounts against bot attacks, fake account creation, account takeover, and fraudulent account access. Purchase protection helps prevent online purchase fraud. |
More information: Combat financial crime
Compliance, privacy, and security
Speed up global and regional deployments with direct access to our compliance and industry experts in engineering. Benefit from our compliance framework that aligns both the Microsoft and partner ecosystem to a common set of criteria to simplify initial vendor due diligence and assess enterprise application readiness. Microsoft Cloud for Financial Services includes trial licenses for the following programs:
| Program | Description |
|---|---|
| Compliance Program for Microsoft Cloud | A premium, "white glove" service provided by a dedicated team of engineering subject-matter experts that support your internal and external risk, audit, and compliance teams in addressing financial services regulatory compliance, cybersecurity, and privacy. |
| Regulatory compliance assessments with Compliance Manager | Manage compliance requirements with greater ease and convenience, from taking inventory of data protection risks to managing the complexities of implementing controls. Stay current with regulations and certifications and simplify reporting to auditors. |
More information: Compliance in Microsoft Cloud for Financial Services and Security in Microsoft Cloud for Financial Services