Troubleshoot sharing dashboards and reports
Here are some common issues that may come up when you're sharing a dashboard or report, or when someone else is sharing with you.
Dashboard recipients see a lock icon in a tile
The people you share with may see a locked tile in a dashboard, or a "Permission required" message when they try to view a report.
If so, you need to grant them permission to the underlying dataset.
Go to the All or the Datasets + dataflows tab in your content list.
Select More options (...) next to a dataset, then select Manage permissions.
Select Add user.
Enter the full email addresses for individuals, distribution groups, or security groups. You can't share with dynamic distribution lists. Decide if they can share this dataset or build content with the data associated with this dataset, and if you want to send an email notification.
Select Grant access.
I can't share a dashboard or report
To share a dashboard or report, you need permission to reshare the underlying content; that is, any related reports and datasets. If you see a message saying you can't share, ask the report author to give you reshare permission for those reports and datasets.
I don't have access to a dashboard or report
If you see a "Request access" message when you select the link to a report or dashboard, you don't have permission to view it. You need to request access to it.