Den här webbläsaren stöds inte längre.
Uppgradera till Microsoft Edge och dra nytta av de senaste funktionerna och säkerhetsuppdateringarna, samt teknisk support.
Candidates for this exam are Microsoft Dynamics 365 Field Service functional consultants. They are responsible for implementing solutions that manage resources which complete the field service lifecycle.
These professionals implement field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile app, and implementing any additional customizations needed. They are responsible for the configuration and deployment of the Field Service app in conjunction with the core customer service application.
Candidates must know how to configure resources, characteristics, incident types, inventory integration, service agreements, resource scheduling, work orders, inspections, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and the Field Service (Dynamics 365) mobile app. They must also know how to customize components of the Field Service app.
Part of the requirements for: Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate
Related exams: 1 related exam
Important: See details
Go to Certification DashboardLanguages: English, Japanese
Retirement date: none
This exam measures your ability to accomplish the following technical tasks: configure field service applications; manage work orders; schedule and dispatch work orders; manage the Field Service (Dynamics 365) mobile app; manage inventory and purchasing; and implement assets and connected devices.
Price based on the country in which the exam is proctored.
There may be certifications and prerequisites related to "Exam MB-240: Microsoft Dynamics 365 Field Service Functional Consultant"
Microsoft Dynamics 365 Field Service functional consultants are responsible for implementing solutions that manage resources which complete the field service lifecycle.
This exam measures your ability to complete the following tasks: configure Microsoft Dataverse; create apps by using Microsoft Power Apps; create and manage Microsoft Power Automate; implement Microsoft Power Virtual Agents chatbots; and integrate Microsoft Power Apps with other apps and services.
Recommended training resources to help you prepare for required exams and earn your certification.
Explore all certifications in a concise training and certifications guide.
Check out an overview including fundamentals, role-based and specialty certifications for Dynamics 365 and Power Platform.
See two great offers to help boost your odds of success.
Get help through Microsoft Certification support forums. A forum moderator will respond in one business day, Monday-Friday.
Review and manage your scheduled appointments, certificates, and transcripts.
Learn more about requesting an accommodation for your exam.
Review the exam policies and frequently asked questions.
* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Imagine Academy program members, Microsoft Certified Trainers, and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.
** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.