Admin support
Microsoft will provide proactive and reactive incident management.
Microsoft tracks incidents in the Microsoft Managed Desktop Admin portal. They're classified according to the severity definitions.
Customers can contact Microsoft Managed Desktop operations for:
- Information requests on the Microsoft Managed Desktop tenant or configuration.
- Change requests to the configuration of Microsoft Managed Desktop devices.
- Reporting an incident or outage.
What's included?
| Support for | Includes |
|---|---|
| Microsoft Managed Desktop |
|
| Products |
|
| Geography | Currently, the United States, Canada (excluding Quebec), United Kingdom, Belgium, Luxembourg, the Netherlands, Australia, and New Zealand (24x7x365) are supported. |
| Language | English is the only supported language for phone and chat conversations with customers. |
| HelpDesk | We're partnering with, not replacing, your corporate helpdesk; line-of-Business (LOB) apps, network resources, etc. are still handled by your helpdesk. |
| Test group and other devices | Microsoft Managed Desktop devices in the "Test" group and devices not part of Microsoft Managed Desktop are out of scope. |