Microsoft Teams Virtual Visits usage report
The Virtual Visits usage report in the Microsoft Teams admin center gives you an overview of Teams virtual appointment activity in your organization. You can view detailed activity for virtual appointments scheduled through the Bookings app and the Microsoft Teams Electronic Health Record (EHR) connector.
To view the report, you must be a global admin or Teams admin.
The report contains the following tabs. The information you’ll see in the report depends on whether you have a license for the Bookings app, the Teams EHR connector, or both.
| Tab | Description |
|---|---|
| Virtual Visits | Shows the total number of virtual appointments, with a breakdown of the number of appointments scheduled using the Bookings app and Teams EHR-integrated meetings conducted from your EHR system. |
| Duration | Shows the average duration of appointments and average lobby wait time of participants. |
| Bookings | Shows the number of appointments scheduled through the Bookings app. |
| EHR | Shows the number of Teams EHR-integrated appointments conducted from your EHR system. |
Use this report to gain insight into virtual appointment activity and trends in your organization. The information can help you optimize virtual appointments to deliver better business outcomes.
View the Virtual Visits usage report
- In the left navigation of the Microsoft Teams admin center, choose Analytics & reports > Usage reports. On the View reports tab, under Report, select Virtual Visits usage.
- Under Date range, select a date range of 7 days, 30 days, or 90 days. Then, choose Run report.
Note
By default, Virtual Visits analytics is on and the report is available. By using this report, you give Microsoft permission to collect data about virtual appointments in your organization. For information about our data retention policies, see Data retention, deletion, and destruction in Microsoft 365.
If you want to turn off the report for your organization, you can do so in Settings in the upper-right corner of the page. This setting may take between 0 (zero) to 2 hours to take effect after you change it.
Interpret the report
Virtual Visits
The graphs you'll see here depend on whether you have a license for the Bookings app, the Teams EHR connector, or both. To learn more, see Manage the Bookings app, and Integration into Cerner EHR or Integration into Epic EHR.
| Callout | Description |
|---|---|
| 1 | Each report has a date for when the report was generated. The reports usually reflect a 24 to 48-hour latency from time of activity. |
| 2 | The X axis is the selected date range for the report. The Y axis is the number of appointments. Hover over the dot on a given date to see the number of appointments on that date. |
| 3 | You can filter what you see on the chart by selecting an item in the legend. For example, select Total Bookings Virtual Visits or Total EHR Virtual Visits to see only the info related to each one. Changing this selection doesn’t change the information in the table. |
| 4 | The table gives you detailed information about each appointment that took place during the selected date range.
|
| 5 | Select Settings to open the Virtual Visits analytics pane. From here, you can turn off or turn on Virtual Visits reporting for your organization and add or remove columns in the table. To see the information that you want in the table, make sure to add the columns to the table. |
| 6 | You can export the report to a CSV file for offline analysis. Select Export to Excel, and then on the Downloads tab, choose Download to download the report when it's ready. |
Duration
| Callout | Description |
|---|---|
| 1 | Each report has a date for when the report was generated. The reports usually reflect a 24 to 48-hour latency from time of activity. |
| 2 | The X axis is the selected date range for the report. The Y axis is the number of minutes. Hover over the dot on a given date to see the average appointment duration or average lobby wait time for a given date. |
| 3 | You can filter what you see on the chart by selecting an item in the legend. For example, select Average Virtual Visit duration or Average lobby wait time to see only the info related to each one. Changing this selection doesn’t change the information in the table. |
| 4 | The table gives you detailed information about each appointment that took place during the selected date range.
|
| 5 | Select Settings to open the Virtual Visits analytics pane. From here, you can turn off or turn on Virtual Visits reporting for your organization and add or remove columns in the table. To see the information that you want in the table, make sure to add the columns to the table. |
| 6 | You can export the report to a CSV file for offline analysis. Select Export to Excel, and then on the Downloads tab, choose Download to download the report when it's ready. |
Bookings
You'll see this tab if you have a license that includes the Bookings app. To learn more, see Manage the Bookings app.
| Callout | Description |
|---|---|
| 1 | Each report has a date for when the report was generated. The reports usually reflect a 24 to 48-hour latency from time of activity. |
| 2 | The X axis is the selected date range for the report. The Y axis is the number of Bookings appointments. Hover over the dot on a given date to see the number of Bookings appointments that occurred on that date. |
| 3 | The table gives you detailed information about each appointment that took place during the selected date range.
|
| 4 | Select Settings to open the Virtual Visits analytics pane. From here, you can turn off or turn on Virtual Visits reporting for your organization and add or remove columns in the table. To see the information that you want in the table, make sure to add the columns to the table. |
| 5 | You can export the report to a CSV file for offline analysis. Select Export to Excel, and then on the Downloads tab, choose Download to download the report when it's ready. |
EHR
You'll see this tab if you have a license that includes the Teams EHR connector. To learn more, see Integration into Cerner EHR or Integration into Epic EHR.
| Callout | Description |
|---|---|
| 1 | Each report has a date for when the report was generated. The reports usually reflect a 24 to 48-hour latency from time of activity. |
| 2 | The X axis is the selected date range for the report. The Y axis is the number of EHR appointments. Hover over the dot on a given date to see the number of EHR appointments on that date. |
| 3 | The table gives you detailed information about each appointment that took place during the selected date range.
|
| 4 | Select Settings to open the Virtual Visits analytics pane. From here, you can turn off or turn on Virtual Visits reporting for your organization and add or remove columns in the table. To see the information that you want in the table, make sure to add the columns to the table. |
| 5 | You can export the report to a CSV file for offline analysis. Select Export to Excel, and then on the Downloads tab, choose Download to download the report when it's ready. |
Note
If your organization would like to participate in private preview for non-admin users such as business decision makers to have access to and view this report, reach out us.
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