Junk e-mail messages are permanently deleted
Original KB number: 2697941
E-mail that you receive may be unexpectedly moved to the Dumpster in your Exchange mailbox or permanently deleted for other e-mail accounts.
This problem can occur when both of the following items are true:
- The e-mail message was considered junk by Outlook.
- You've the Permanently delete suspected junk e-mail instead of moving it to the Junk E-mail folder option enabled in Microsoft Outlook.
If you do not want Outlook to permanently delete the e-mail messages considered to be junk, make the following configuration change in Outlook.
Open the Junk E-mail Options dialog box.
Outlook 2010 and later versions:
On the Home tab on the Ribbon, select Junk, and then select Junk E-mail Options.
Outlook 2007 or Outlook 2003
On the Tools menu, select Options, and then select Junk E-mail.
On the Options tab, clear the Permanently delete suspected junk e-mail instead of moving it to the Junk E-mail folder option.