HTTP Error 403 - Forbidden or HTTP Error 404 - File Not Found

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This article helps you resolve the errors (HTTP Error 403 and 404) that occur when you access WebView or WebPort.

Original product version:   Microsoft FRx WebPort
Original KB number:   965174

Symptoms

The following errors occur when accessing the FRx WebView or WebPort.

You are not authorized to view this page (HTTP Error 403 - Forbidden)

Or

The page cannot be found (HTTP Error 404 - File not found)

These errors occur when accessing the WebView or WebPort.

Cause

The default document (default.asp) in the WebPort virtual directory within Internet Information Services (IIS) is set incorrectly or is missing from the WebPort directory.

Resolution

On the Web Server, verify the default document setting.

  1. Open the IIS (Internet Information Services) Manager.
  2. Right-click on the WebPort virtual directory and select Properties.
  3. Select the Documents tab.
  4. Select each document and select the Remove button.
  5. Select the Add button.
  6. Type Default.asp and select OK.
  7. Select OK again to return to the main IIS Console screen.
  8. You should now have access to the WebPort site.

Verify that the default.asp document exists in the WebPort directory on the server. If that file is missing, contact your FRx support provider to receive a new copy.

  • If the WebPort installation doesn't have the latest FRx service pack applied, apply the service pack. Be sure to stop the web service and the FRxPDFSvr process before applying the service pack.

  • If WebPort is installed on a Windows Server, verify that ASP pages are enabled on the server. Unless it's selected manually during the installation of Windows Server, Active Server Pages functionality won't be available on the server.

Verify that the application mappings for the .asp and .asa extensions are mapped to asp.dll.

  1. Open the IIS console (Internet Services Manager).
  2. Right-click on the WebPort virtual directory and select Properties.
  3. Select the Virtual Directory tab.
  4. Select the Configuration button in the Application Settings section.
  5. On the Mappings tab of the Application Configuration window, verify that the .asa and .asp extensions are mapped to asp.dll. If they are not, correct the mapping.
  6. Select OK.