取消订阅Cancel your subscription

重要

本文仅适用于 Microsoft 365 商业版订阅。This article only applies to Microsoft 365 for business subscriptions. 如果你有 Microsoft 365 家庭版或个人版,请参阅 取消 Microsoft 365 订阅If you have Microsoft 365 Family or Personal, see Cancel a Microsoft 365 subscription.

资格: 如果分配给用户的许可证少于 25 个,则你可以随时在 Microsoft 365 管理中心在线取消 Microsoft 365 商业版试用或付费订阅。Eligibility: If you have fewer than 25 licenses assigned to users, you can cancel your Microsoft 365 for business trial or paid subscription online in the Microsoft 365 admin center at any time. 如果向用户分配的许可证超过 25 个,请将其缩小到 25 个以下,或 致电支持人员取消订阅If you have more than 25 licenses assigned to users, reduce it to less than 25 or call support to cancel your subscription.

退款: 在下一个计费周期内,将向你退还所有按比例分配的信用额度。Refund: Any prorated credit will be returned to you within the next billing cycle.

备注

如果同一产品(例如 Microsoft 365 商业高级版)有多个订阅,取消其中一个订阅不会影响其他订阅内的已购买的许可证或服务。If you have multiple subscriptions to the same product, such as Microsoft 365 Business Premium, canceling one of them will not impact the purchased licenses or services inside the other subscriptions.

开始之前Before you begin

你必须是全局管理员或帐单管理员才能执行本文中的任务。You must be a Global or Billing admin to do the tasks in this article. 有关详细信息,请参阅 关于管理员角色For more information, see About admin roles.

取消订阅的步骤Steps to cancel your subscription

如果之前添加了自己的域名来使用订阅,则必须在取消订阅前删除此域。If you added your own domain name to use with your subscription, you must remove the domain before you cancel your subscription. 有关详细信息,请参阅 删除域For more information, see Remove a domain.

  1. 在管理中心中,转到“计费”>“你的产品”页面。In the admin center, go to the Billing > Your products page.
  2. 找到要取消的订阅。Find the subscription that you want to cancel. 选择三个点(更多操作),然后选择“取消订阅”。Select the three dots (more actions), then select Cancel subscription.
  3. 在“取消订阅”窗格中,选择取消原因。可选择提供任何反馈。In the Cancel subscription pane, choose a reason why you're canceling. Optionally, provide any feedback.
  4. 选择“保存”。Select Save.

你的订阅现显示为“禁用”状态,且在删除之前功能缩减。Your subscription now appears in a Disabled state, and has reduced functionality until it's deleted. 若要深入了解在取消付费 Microsoft 365 商业版订阅后会发生什么情况,请参阅 我的 Microsoft 365 商业版订阅结束后对我的数据和访问权限有何影响?For more information about what you can expect when a paid Microsoft 365 for business subscription is canceled, see What happens to my data and access when my Microsoft 365 for business subscription ends?

备注

如果显式删除订阅,则它将跳过过期和禁用阶段,而且会立即删除 SharePoint Online 数据和内容(包括 OneDrive)。If you explicitly delete a subscription, then it skips the Expired and Disabled stages and the SharePoint Online data and content, including OneDrive, is deleted immediately.

  1. 在管理中心中,转到“计费”>“你的产品”页面。In the admin center, go to the Billing > Your products page.
  1. 在管理中心中,转到“计费”>“你的产品”页面。In the admin center, go to the Billing > Your products page.
  1. 选择“产品”选项卡。Select the Products tab.
  2. 找到要取消的订阅。Find the subscription that you want to cancel. 选择三个点(更多操作),然后选择“取消订阅”。Select the three dots (more actions), then select Cancel subscription.
  3. 在“取消订阅”窗格中,选择取消原因。可选择提供任何反馈。In the Cancel subscription pane, choose a reason why you're canceling. Optionally, provide any feedback.
  4. 选择“保存”。Select Save.

你的订阅现显示为“禁用”状态,且在删除之前功能缩减。Your subscription now appears in a Disabled state, and has reduced functionality until it's deleted. 若要深入了解在取消付费 Microsoft 365 商业版订阅后会发生什么情况,请参阅 我的 Microsoft 365 商业版订阅结束后对我的数据和访问权限有何影响?For more information about what you can expect when a paid Microsoft 365 for business subscription is canceled, see What happens to my data and access when my Microsoft 365 for business subscription ends?.

取消订阅会发生什么?What happens when you cancel a subscription

如果在期限结束之前取消订阅,订阅状态将直接进入禁用状态。If you cancel a subscription before the end of your term, the subscription status moves directly into a disabled state. 在大多数国家和地区,大多数订阅的禁用状态会持续 90 天。For most subscriptions, in most countries and regions, the disabled state lasts 90 days. 订阅处于禁用状态时,管理员仍然可以访问和备份其组织的数据,但我们建议管理员在取消订阅之前备份其数据,尤其是在该订阅是其唯一订阅的情况下。Admins can still access and back up data for their organization while the subscription is in the disabled state, but we recommend that admins back up their data before they cancel a subscription, especially if it's their only subscription. 管理员也可以在订阅处于禁用状态时重新激活订阅。Admins can also reactivate the subscription while it's in the disabled state.

90 天后,订阅将进入已删除状态。After 90 says, the subscription moves into the deleted state. 将会在取消订阅的 90 天之后、180 天之前删除遗留的任何数据。Any data that you leave behind may be deleted after those 90 days is deleted no later than 180 days after cancellation. 在取消订阅达到已删除状态之前,无法删除已取消订阅的付款方式。You can't remove a payment method from a canceled subscription until after it reaches the deleted state.

取消订阅对你和你的用户的影响。What to expect for you and your users if you cancel a subscription

  • 管理员访问权限 管理员仍可登录和访问管理中心,并根据需要购买其他订阅。Admin access Admins can still sign in and access the admin center, and buy other subscriptions as needed. 作为全局管理员或账单管理员,你有 90 天时间可以 重新激活订阅 且保留所有数据。As a global or billing admin, you have 90 days to reactivate the subscription with all data intact.

  • 用户访问权限 你的用户将不能使用 OneDrive for Business 等服务,也不能访问客户数据,例如团队网站上的电子邮件或文档。User access Your users won't be able to use services like OneDrive for Business, or access customer data like email or documents on team sites. Office 应用程序(如 Word 和 Excel)最终将进入只读且缩减功能模式,并显示 未经授权的产品通知Office applications, like Word and Excel, will eventually move into a read-only, reduced functionality mode and display Unlicensed Product notifications.

要了解详细信息,请参阅 我的订阅结束后对我的数据和访问权限有何影响?To learn more, see What happens to my data and access when my subscription ends?

重要

如果希望在典型的禁用期结束之前删除订阅数据,可以 关闭帐户If you want your subscription data to be deleted before the typical Disabled period is over, you can close your account.

其他可能必须执行的步骤Other steps you might have to take

更改自定义域设置Change custom domain settings

如果对订阅使用自定义域,则在可以取消订阅之前,必须执行一些额外步骤才可取消订阅。If you use a custom domain with your subscription, there are a few extra steps that you must do before you can cancel your subscription. 如果没有自定义域,可跳到“保存数据If you don't have a custom domain, you can skip ahead to Save your data.

更改域名服务器记录(若需要)Change your domain nameserver records (if needed)

如果设置了自定义域,则添加 DNS 记录以便此域使用 Microsoft 365 服务。在删除域之前,请确保在 DNS 主机上更新 DNS 记录,如域的 MX 记录。If you set up a custom domain, you added DNS records so the domain would work with Microsoft 365 services. Before you remove your domain, be sure to update the DNS records, such as your domain MX record, at your DNS host.

例如,在 DNS 主机上更改 MX 记录。发送到你的域的电子邮件不再发到你的 Microsoft 地址,转而发到新的电子邮件提供商。(MX 记录确定针对你的域的电子邮件发送到何处。)For example, change the MX record at your DNS host. Email sent to your domain stops coming to your Microsoft address and goes to your new email provider instead. (An MX record determines where email for your domain is sent.)

  • 如果名称服务器 (NS) 记录 当前指向 Office 365 名称服务器,则仅在更改 NS 记录以指向新的 DNS 主机(参见步骤 2)后,对 MX 记录的更改才会生效。If your nameserver (NS) records are pointing to Microsoft 365 nameservers, changes to your MX record don't take effect until you change your NS records to point to your new DNS host (see Step 2).

  • 在更新 MX 记录之前,请告知用户你要切换其电子邮件的日期,以及计划使用的新电子邮件提供商。Before you update the MX record, let your users know the date you plan to switch their email, and the new email provider you plan to use. 此外,如果用户想要将其现有 Microsoft 电子邮件移动到新的提供商,他们必须执行额外的步骤。Also, if your users want to move their existing Microsoft email to the new provider, they must take extra steps.

  • 在你更改 MX 记录当天,请执行本文中的其余步骤。On the day you change the MX record, follow the rest of the steps in this article.

更新域的 MX 或其他 DNS 记录(如果正在使用自定义域)Update your domain MX and other DNS records (if you're using a custom domain)

如果你在设置域时将名称服务器 (NS) 记录切换为 Microsoft 365,则必须在计划使用的 DNS 主机处设置或更新 MX 记录和其他 DNS 记录,然后将 NS 记录更改到该 DNS 主机。If you switched your nameserver (NS) records to Microsoft 365 when you set up your domain, you must set up or update your MX record and other DNS records at the DNS host you plan to use, and then change your NS record to that DNS host.

如果在设置域时未切换 NS 记录,则更改 MX 记录后,邮件将立即开始转到新的地址。If you didn't switch NS records when you set up your domain, when you change the MX record, your mail starts going to the new address right away.

要更改 NS 记录,请参阅 删除域To change your NS records, see Remove a domain.

保存数据Save your data

取消生效后,你的用户将失去对其数据的访问权限。取消订阅前,请让他们将其 OneDrive for Business 或 SharePoint Online 文件保存到其他位置。将会在取消订阅的 30 天之后、180 天之前删除遗留的任何客户数据。When the cancellation becomes effective, your users lose access to their data. Before you cancel the subscription, have them save their OneDrive for Business or SharePoint Online files to another location. Any customer data that you leave behind might be deleted after 30 days, and is deleted no later than 180 days after cancellation.

卸载 Office(可选)Uninstall Office (optional)

如果已取消订阅且未 将用户移动到不同订阅(包括 Microsoft 365),则 Microsoft 365 会以缩减功能模式运行。If you canceled your subscription, and didn't move users to a different subscription that includes Microsoft 365, Microsoft 365 runs in reduced functionality mode. 此情况发生时,用户只能阅读和打印文档,并且 Microsoft 365 应用程序显示 未经授权产品通知When this happens, users can only read and print documents, and Microsoft 365 applications display Unlicensed Product notifications. 要避免任何混淆,请让你的用户从其计算机上 卸载 OfficeTo avoid any confusion, have your users uninstall Office from their machines.

后续步骤Next steps

若要完全关闭 Microsoft 帐户,请参阅 关闭帐户If you want to completely close your account with Microsoft, see Close your account.

续订订阅(文章)。Renew your subscription (article)</span> 重新激活订阅(文章)Reactivate your subscription (article)</span> 将用户移动到其他订阅(文章)Move users to a different subscription (article)