使用送达报告跟踪邮件Track messages with delivery reports

送达报告是 Exchange 管理中心 (EAC) 中的一种邮件跟踪工具, 可用于搜索发送到组织通讯簿中的用户或从该用户发送的电子邮件的传递状态。您可以跟踪来自组织中任何特定邮箱发送或接收的邮件的传递信息。邮件的内容不会在送达报告中返回, 但会在结果中显示主题行。你可以在邮件发送或接收后的14天内跟踪邮件。Delivery Reports is a message tracking tool in the Exchange admin center (EAC) that you can use to search for delivery status on email messages that were sent to or from users in your organization's address book. You can track delivery information about messages sent by or received from any specific mailbox in your organization. The message's content isn't returned in the delivery report, but the subject line is displayed in the results. You can track messages for up to 14 days after they were sent or received.

备注

传递报告可跟踪使用 Microsoft Outlook 或 web 上的 Outlook 的用户发送的邮件。它不会跟踪从 POP3 或 IMAP4 电子邮件客户端 (如 Windows Live Mail 或 Mozilla Thunderbird) 发送的邮件。Delivery Reports tracks messages that were sent by people using Microsoft Outlook or Outlook on the web. It doesn't track messages sent from POP3 or IMAP4 email clients, such as Windows Live Mail or Mozilla Thunderbird.

在开始之前,您需要知道什么?What do you need to know before you begin?

使用 EAC 跟踪消息Use the EAC to track messages

  1. 在 EAC 中, 导航到 "邮件流 > 传递报告"。In the EAC, navigate to Mail Flow > Delivery Reports.

  2. 输入以下信息:Enter the following information:

  • 要搜索的邮箱: 单击 "浏览" 从通讯簿中选择邮箱, 然后单击 "确定"。需要选择要搜索的邮箱。Mailbox to search: Click Browse to select the mailbox from the address book and then click OK. Selecting the mailbox to search is required.

  • 选择下列选项之一:Select one of the following:

  • 搜索发送到的邮件: 使用此选项可搜索从您在邮箱中选择的邮箱中发送给特定用户的邮件,以供搜索。单击 "选择用户", 然后从列表中选择用户并单击 "添加", 从通讯簿中选取用户。您可以在此处选择多个用户。选择完用户后, 单击 "确定" 以返回到 "送达报告" 页面。如果选择此选项, 则还可以将该字段保留为空, 以查找发送给任何人的邮件。Search for messages sent to: Use this option to search for messages that were sent to specific users from the mailbox you selected in Mailbox to search. Click Select users and then pick users from the address book by selecting a user from the list and clicking Add. You can select more than one user here. When you're finished selecting users, click OK to return to the Delivery Reports page. If you select this option, you can also leave the field blank to find messages sent to anyone.

  • 搜索从以下来源接收的邮件: 使用此选项可搜索特定用户发送到您在邮箱中选择的邮箱以进行搜索的邮件。再次从通讯簿中选择该用户, 然后单击 "确定" 以返回到 "送达报告" 页面。如果选择此选项, 则必须指定发件人。Search for messages received from: Use this option to search for messages that were sent by specific user to the mailbox you selected in Mailbox to search. Again, select the user from the address book and click OK to return to the Delivery Reports page. If you select this option, you have to specify a sender.

  • 在 "主题" 行中搜索这些词语: 在此处输入主题行信息, 或将其保留为空。Search for these words in the subject line: Enter subject line information here, or leave it blank.

  1. 完成后, 请单击 "搜索"。如果要重新开始, 请单击 "清除"。When you're finished, click Search. If you want to start over, click Clear.

使用 EAC 审查送达报告Use the EAC to review a delivery report

若要查看传递信息, 请在搜索结果窗格中选择一封邮件, 然后](../../media/ITPro_EAC_EditIcon.png)单击 "详细信息 ![" "编辑" 图标。To view delivery information, select a message in the Search results pane and click Details Edit icon.

送达报告显示您在 "搜索结果" 窗格中选择的邮件的传递状态和详细传递信息。在报告的顶部, 将看到以下字段:The delivery report shows delivery status and detailed delivery information for the message you have selected from the Search results pane. At the top of the report, you'll see the following fields:

  • subject: 邮件的主题行显示为报告的标题。Subject: The subject line of the message appears as the heading of the report.

  • **** 发件人: 别名、显示名称或发送邮件的人的电子邮件地址。From: Alias, display name, or email address of the person who sent the message.

  • **** 收件人: 邮件的每个收件人的别名、显示名称或电子邮件地址。To: Alias, display name, or email address for each recipient of the message.

  • 已发送: 发送邮件的日期和时间。Sent: Date and time the message was sent.

"最新摘要"部分Summary to date section

如果向多个收件人发送了邮件, 则此部分将出现在送达报告中。本部分的顶部告诉您邮件发送到的收件人总数, 并提供每个收件人的简短传递信息。This section appears in the delivery report if a message was sent to more than one recipient. The top of this section tells you the total number of recipients that the message was sent to and gives brief delivery information for each recipient.

  • 摘要结束日期: 显示收件人总数, 以及是否有挂起、已传递或未成功的邮件。单击要按状态排序的超链接。Summary to date: Displays total number of recipients, and if there are messages Pending, Delivered, or Unsuccessful. Click the hyperlinks to sort by status.

  • 搜索框: 如果将邮件发送到30个以上收件人的组, 则 "搜索" 框将非常有用。在 "搜索" 框中, 键入您要获取其传递信息的电子邮件地址, 然后单击放大镜搜索图标Search box: The search box is useful if you sent the message to a group of more than 30 recipients. In the search box, type an email address that you want to get delivery information about and click the magnifying glass Search icon.

  • **** 收件人: 显示收件人的电子邮件地址。To: Shows the email address of the recipient.

  • 状态: 此列显示每个收件人的邮件状态。Status: This column displays the status of the message for each recipient.

详细报告信息Detailed report information

本部分包含发送到 "截止日期" 部分中所选收件人的邮件的详细传递信息。This section contains detailed delivery information for a message sent to the recipient you select in the Summary to date section.

  • 送达报告: 所选收件人的电子邮件地址显示在此处。Delivery Report for: The email address of the selected recipient is shown here.

  • 提交: 邮件提交邮件以供系统传递的日期和时间。Submitted: Date and time that the message was submitted for delivery by the system.

根据邮件的传递状态,可能会看到各种状态,包括:Depending on the delivery status of the message, you may see a variety of status states, including:

  • 传递: 指示成功传递。Delivered: Indicates successful delivery.

  • 延迟: 指示邮件延迟。Deferred: Indicates that a message is delayed.

  • 挂起: 如果由于邮件符合组织范围的规则或策略的条件, 或者由于邮件审批的原因, 邮件传递挂起, 则状态邮件会说明规则正在执行的操作或邮件必须在传递前由仲裁人批准。Pending: If message delivery is pending because a message meets the criteria for an organization-wide rule or policy or because it's subject to message approval, the status message explains what action a rule is performing or that the message must be approved by a moderator before delivery.

  • 审阅者: 状态指示邮件是否已被仲裁人批准或拒绝。Moderator: The status indicates whether the message was approved or rejected by the moderator.

  • 展开的组: 如果将邮件发送到某个组, 则会在 "汇总到日期" 部分中显示各个用户, 以便您可以查看每个收件人的传递状态。如果需要在送达报告调查期间删除组或向组中添加用户, 则可以通过单击 "编辑组" 来修改组。Groups Expanded: If a message was sent to a group, the individual users are shown in the Summary to date section so you can see the delivery status for each recipient. If you need to remove or add a user to a group during a delivery report investigation, you can modify a group by clicking Edit Groups.

  • Failed: 显示邮件传递失败的日期、时间和原因。例如, 组织范围内的规则可能阻止邮件传递或邮件无法传递。Failed: Shows the date, time, and reason for a message delivery failure. For example, an organization-wide rule may be blocking message delivery or the message couldn't be delivered.

检查完报告后, 单击 "关闭"。未保存送达报告, 但可以随时重新运行报告。请记住, 存在两周搜索窗口。When you're done reviewing the report, click Close. Delivery reports aren't saved, but you can re-run a report at any time. Remember there is a two-week search window.

您如何知道操作成功?How do you know this worked?

如果搜索成功, 则搜索结果窗格中将列出与搜索条件相匹配的邮件。若要查看特定邮件的传递信息, 请选择该邮件, 然后单击 "详细信息 " "编辑图标"。如果搜索结果窗格中未显示任何邮件, 请更改搜索条件, 然后重新运行搜索。If your search was successful, messages that fit the search criteria are listed in the Search results pane. To view the delivery information for a specific message, select it and then click Details Edit icon. If no messages are displayed in the Search results pane, change the search criteria and then re-run the search.