使用送达报告跟踪邮件Track messages with delivery reports

送达报告是一条消息跟踪可用于搜索或从组织的通讯簿中的用户发送的电子邮件的传递状态 Exchange 管理员中心 (EAC) 中的工具。您可以跟踪有关发送或接收从您的组织中任何特定邮箱的邮件传递信息。消息的内容不返回中送达报告,但主题行显示在结果中。您可以为他们已发送或接收后 14 天跟踪消息。Delivery Reports is a message tracking tool in the Exchange admin center (EAC) that you can use to search for delivery status on email messages that were sent to or from users in your organization's address book. You can track delivery information about messages sent by or received from any specific mailbox in your organization. The message's content isn't returned in the delivery report, but the subject line is displayed in the results. You can track messages for up to 14 days after they were sent or received.

备注

送达报告跟踪的人员使用 Microsoft Outlook 或 Outlook web 上的发送的邮件。它不跟踪从 POP3 或 IMAP4 电子邮件客户端,如 Windows Live Mail 或 Mozilla Thunderbird 发送的邮件。Delivery Reports tracks messages that were sent by people using Microsoft Outlook or Outlook on the web. It doesn't track messages sent from POP3 or IMAP4 email clients, such as Windows Live Mail or Mozilla Thunderbird.

在开始之前,您需要知道什么?What do you need to know before you begin?

使用 EAC 跟踪消息Use the EAC to track messages

  1. 在 EAC 中,导航到Mail Flow > 送达报告In the EAC, navigate to Mail Flow > Delivery Reports.

  2. 输入以下信息:Enter the following information:

  • 要搜索邮箱: 单击浏览以从通讯簿中选择邮箱,然后单击确定。选择要搜索的邮箱,则需要。Mailbox to search: Click Browse to select the mailbox from the address book and then click OK. Selecting the mailbox to search is required.

  • 选择下列选项之一:Select one of the following:

  • 搜索发送到的邮件: 此选项用于搜索的已发送给特定用户的邮箱搜索中所选的邮箱的邮件。单击选择用户,然后从列表中选择用户,单击添加选取用户从通讯簿。您可以选择以下多个用户。完成选择用户时,单击确定返回到送达报告页。如果选择此选项,可以还将字段留空,以查找任何人发送的邮件。Search for messages sent to: Use this option to search for messages that were sent to specific users from the mailbox you selected in Mailbox to search. Click Select users and then pick users from the address book by selecting a user from the list and clicking Add. You can select more than one user here. When you're finished selecting users, click OK to return to the Delivery Reports page. If you select this option, you can also leave the field blank to find messages sent to anyone.

  • 从收到的消息的搜索: 使用此选项可搜索的特定用户发送到所选邮箱搜索中的邮箱的邮件。同样,从通讯簿中选择用户,单击确定以返回到送达报告页上。如果选择此选项,您必须指定发件人。Search for messages received from: Use this option to search for messages that were sent by specific user to the mailbox you selected in Mailbox to search. Again, select the user from the address book and click OK to return to the Delivery Reports page. If you select this option, you have to specify a sender.

  • 这些词的主题行中的搜索: 输入主题行信息在这里,或保留为空。Search for these words in the subject line: Enter subject line information here, or leave it blank.

  1. 完成后,请单击搜索。如果您想要从头开始,请单击清除When you're finished, click Search. If you want to start over, click Clear.

使用 EAC 审查送达报告Use the EAC to review a delivery report

若要查看传递信息,在搜索结果窗格中选择一条消息,然后单击详细信息编辑图标To view delivery information, select a message in the Search results pane and click Details Edit icon.

送达报告显示传递状态和选择了搜索结果窗格中的邮件的详细的传递信息。在报表的顶部,您将看到以下字段:The delivery report shows delivery status and detailed delivery information for the message you have selected from the Search results pane. At the top of the report, you'll see the following fields:

  • 主题: 邮件的主题行显示为报告的标题。Subject: The subject line of the message appears as the heading of the report.

  • : 别名、 显示名称,或邮件发件人的电子邮件地址。From: Alias, display name, or email address of the person who sent the message.

  • : 别名、 显示名称,或邮件的每个收件人的电子邮件地址。To: Alias, display name, or email address for each recipient of the message.

  • 发送: 发送邮件的日期和时间。Sent: Date and time the message was sent.

"最新摘要"部分Summary to date section

如果邮件发送给多个收件人,本节将显示在送达报告。此部分顶部告诉您的邮件发送给,并提供每个收件人的简短传递信息的收件人总数。This section appears in the delivery report if a message was sent to more than one recipient. The top of this section tells you the total number of recipients that the message was sent to and gives brief delivery information for each recipient.

  • 截止到摘要: 显示收件人的总数,如果有消息挂起传送成功。单击按状态排序的超链接。Summary to date: Displays total number of recipients, and if there are messages Pending, Delivered, or Unsuccessful. Click the hyperlinks to sort by status.

  • 搜索框: 搜索框很有用,如果到 30 个以上的收件人组发送邮件。在搜索框中,键入您想要获取有关传递信息和单击放大镜的电子邮件地址搜索图标Search box: The search box is useful if you sent the message to a group of more than 30 recipients. In the search box, type an email address that you want to get delivery information about and click the magnifying glass Search icon.

  • : 显示收件人的电子邮件地址。To: Shows the email address of the recipient.

  • 状态: 此列显示每个收件人的邮件的状态。Status: This column displays the status of the message for each recipient.

详细报告信息Detailed report information

此部分包含详细的传递信息摘要,以日期部分中选择邮件发送给收件人。This section contains detailed delivery information for a message sent to the recipient you select in the Summary to date section.

  • 送达报告: 如下所示的所选收件人的电子邮件地址。Delivery Report for: The email address of the selected recipient is shown here.

  • 已提交: 日期和时间由系统传递的邮件已提交。Submitted: Date and time that the message was submitted for delivery by the system.

根据邮件的传递状态,可能会看到各种状态,包括:Depending on the delivery status of the message, you may see a variety of status states, including:

  • 传递: 指示成功传递。Delivered: Indicates successful delivery.

  • 推迟: 指示邮件延迟。Deferred: Indicates that a message is delayed.

  • 挂起: 挂起邮件传递是否因为消息满足组织范围内的规则或策略的条件或由于受到邮件审批,状态消息说明执行哪些操作的规则或消息必须为在传递之前仲裁人的批准。Pending: If message delivery is pending because a message meets the criteria for an organization-wide rule or policy or because it's subject to message approval, the status message explains what action a rule is performing or that the message must be approved by a moderator before delivery.

  • 审阅者: 状态指示是否已批准或审阅者拒绝邮件。Moderator: The status indicates whether the message was approved or rejected by the moderator.

  • 组扩展: 的单个用户至今 Summary部分中显示如果向组发送一条消息,以便您可以看到每个收件人的传递状态。如果您需要删除或送达报告调查期间向组添加用户,您可以通过单击编辑组修改组。Groups Expanded: If a message was sent to a group, the individual users are shown in the Summary to date section so you can see the delivery status for each recipient. If you need to remove or add a user to a group during a delivery report investigation, you can modify a group by clicking Edit Groups.

  • 失败: 显示日期、 时间和消息传递失败的原因。例如,组织范围内的规则可能会阻止邮件传递,或者无法传递邮件。Failed: Shows the date, time, and reason for a message delivery failure. For example, an organization-wide rule may be blocking message delivery or the message couldn't be delivered.

完成后查看报告,单击关闭。送达报告不保存,但您可以重新运行报表在任何时间。请记住没有两周搜索窗口。When you're done reviewing the report, click Close. Delivery reports aren't saved, but you can re-run a report at any time. Remember there is a two-week search window.

您如何知道操作成功?How do you know this worked?

如果搜索成功,在搜索结果窗格中列出符合搜索条件的消息。若要查看特定邮件的传递信息,请选择其,然后单击详细信息编辑图标。如果任何消息都不显示在搜索结果窗格中,更改搜索条件,然后重新运行搜索。If your search was successful, messages that fit the search criteria are listed in the Search results pane. To view the delivery information for a specific message, select it and then click Details Edit icon. If no messages are displayed in the Search results pane, change the search criteria and then re-run the search.