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查找帮助并打开 Azure Active Directory 的支持票证Find help and open a support ticket for Azure Active Directory

Microsoft 针对 Azure Active Directory (Azure AD) 提供全球技术支持、售前、计费和订阅支持。Microsoft provides global technical, pre-sales, billing, and subscription support for Azure Active Directory (Azure AD). 对于 Microsoft Azure 付费版和试用版订阅,将通过在线服务和电话提供支持。Support is available both online and by phone for Microsoft Azure paid and trial subscriptions. 电话支持和联机帐单支持可使用其他语言。Phone support and online billing support are available in additional languages.

无需开具支持票证即可获得帮助Find help without opening a support ticket

在创建支持票证之前,请查看以下资源获取解答和相关信息。Before creating a support ticket, check out the following resources for answers and information.

开具支持票证Open a support ticket

如果使用自助资源找不到答案,可以开具在线支持票证。If you are unable to find answers by using self-help resources, you can open an online support ticket. 开具的每个支持票证只能针对一个问题,以便我们帮助你联系到具有相关专业知识的支持工程师来解决你的问题。You should open each support ticket for only a single problem, so that we can connect you to the support engineers who are subject matter experts for your problem. 此外,Azure Active Directory 工程团队会根据生成的事件来确定其工作的优先级,因此,你的问题往往有助于服务改进。Also, Azure Active Directory engineering teams prioritize their work based on incidents that are generated, so you're often contributing to service improvements.

如何在 Azure 门户中开具 Azure AD 相关的支持票证How to open a support ticket for Azure AD in the Azure portal

备注

  • 对于计费或订阅问题,必须使用 Microsoft 365 管理中心For billing or subscription issues, you must use the Microsoft 365 admin center.
  • 如果用户正在使用 Azure AD B2C,请先切换至具有关联 Azure 订阅的 Azure AD 租户,以打开支持票证。If you're using Azure AD B2C, open a support ticket by first switching to an Azure AD tenant that has an Azure subscription associated with it. 通常,这是员工租户或在注册 Azure 订阅时创建的默认租户。Typically, this is your employee tenant or the default tenant created for you when you signed up for an Azure subscription. 若要了解详细信息,请参阅 Azure 订阅如何与 Azure AD 关联To learn more, see how an Azure subscription is related to Azure AD.
  1. 登录到 Azure 门户,然后打开“Azure Active Directory”。Sign in to the Azure portal and open Azure Active Directory.

  2. 向下滚动到“故障排除 + 支持”并选择“新建支持请求”。Scroll down to Troubleshooting + Support and select New support request.

  3. 在“基本信息”边栏选项卡上,请为“问题类型”选择“技术”。On the Basics blade, for Issue type, select Technical.

  4. 选择 订阅Select your Subscription.

  5. 对于“服务”,选择“Azure Active Directory”。For Service, select Azure Active Directory.

  6. 为请求创建“摘要”。Create a Summary for the request. 摘要的长度必须少于 140 个字符。The summary must be under 140 characters.

  7. 选择“问题类型”,然后选择适用于该类型的某个类别。Select a Problem type, and then select a category for that type. 此时,屏幕上还会针对问题类别提供自助信息。At this point, you are also offered self-help information for your problem category.

  8. 添加剩余的问题信息,然后单击“下一步”。Add the rest of your problem information and click Next.

  9. 此时,用户可以从“解决方案”边栏选项卡中获取自助解决方案和文档。At this point, you are offered self-help solutions and documentation in the Solutions blade. 如果没有解决方案可以解决问题,请单击“下一步”。If none of the solutions there resolve your problem, click Next.

  10. 在“详细信息”边栏选项卡上,填写所需的详细信息并选择“严重性”。On the Details blade, fill out the required details and select a Severity.

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  11. 提供联系信息,然后选择“下一步”。Provide your contact information and select Next.

  12. 提供联系信息,然后选择“创建”。Provide your contact information and select Create. 问题类别自助屏幕截图Problem category self-help screenshot

如何在 Microsoft 365 管理中心中开具 Azure AD 相关的支持票证How to open a support ticket for Azure AD in the Microsoft 365 admin center

备注

Microsoft 365 管理中心内的 Azure AD 支持仅面向管理员。Support for Azure AD in the Microsoft 365 admin center is offered for administrators only.

  1. 使用拥有企业移动性 + 安全性 (EMS) 许可证的帐户登录到 Microsoft 365 管理中心Sign in to the Microsoft 365 admin center with an account that has an Enterprise Mobility + Security (EMS) license.

  2. 在“支持”磁贴上,选择“新建服务请求”:On the Support tile, select New service request:

  3. 在“支持概述”页上,选择“标识管理”或“用户和域管理”:On the Support Overview page, select Identity management or User and domain management:

  4. 对于“功能”,请选择需要获得相关支持的 Azure AD 功能。For Feature, select the Azure AD feature for which you want support.

  5. 对于“症状”,请选择适当的症状,概述问题并提供相关详细信息,然后选择“下一步”。For Symptom, select an appropriate symptom, summarize your issue and provide relevant details, and then select Next.

  6. 选择提供的自助资源之一,或者选择“是,继续”或“否,取消请求”。Select one of the offered self-help resources, or select Yes, continue or No, cancel request.

  7. 如果继续,系统会要求提供更多详细信息。If you continue, you are asked for more details. 可以附加现有的任何文件来陈述问题,然后选择“下一步”。You can attach any files you have that represent the problem, and then select Next.

  8. 提供联系信息,然后选择“提交请求”。Provide your contact information and select Submit request.

获取电话支持Get phone support

参阅联系 Microsoft 以获得支持页获取支持电话号码。See the Contact Microsoft for support page to obtain support phone numbers.

后续步骤Next steps