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Azure 预留的自助交换和退款Self-service exchanges and refunds for Azure Reservations

Azure 预留可以灵活地满足你不断变化的需求。Azure Reservations provide flexibility to help meet your evolving needs. 可以用一个预留来交换同一类型的另一个预留。You can exchange reservations for another reservation of the same type. 例如,可以一次性互换多个计算预留(包括 Azure 专用主机、Azure VMware 解决方案和 Azure 虚拟机)。For example, you can return multiple compute reservations including Azure Dedicated Host, Azure VMware Solution, and Azure Virtual Machines with each other all at once. 换言之,只要预留产品属于同一类型,它们就可以互换。In other words, reservation products are interchangeable with each other if they're the same type of reservation. 另举一例,可以互换多个 SQL 数据库预留类型(包括托管实例和弹性池)。In an other example, you can exchange multiple SQL database reservation types including Managed Instances and Elastic Pool with each other.

但是,不能交换不同的预留。However, you can't exchange dissimilar reservations. 例如,不能将 Cosmos DB 预留交换为 SQL 数据库。For example, you can't exchange a Cosmos DB reservation for SQL Database.

还可以交换预留以购买不同区域中类似类型的另一个预留。You can also exchange a reservation to purchase another reservation of a similar type in a different region. 例如,可以交换“美国西部 2”区域中的预留,以购买“西欧”区域中的预留。For example, you can exchange a reservation that's in West US 2 for one that's in West Europe.

交换预留时,可将期限从一年更改为三年。When you exchange a reservation, you can change your term from one-year to three-year.

还可以对预留申请退款,但在 12 个月的滚动范围内,计费范围内(如 EA、Microsoft 客户协议和 Microsoft 合作伙伴协议)所有取消的预留承诺总额不得超过 50,000 美元。You can also refund reservations, but the sum total of all canceled reservation commitment in your billing scope (such as EA, Microsoft Customer Agreement, and Microsoft Partner Agreement) can't exceed USD 50,000 in a 12 month rolling window.

Azure Databricks 预留容量、Azure VMware Solution by CloudSimple 预留、Azure Red Hat Open Shift 预留、Red Hat 计划和 SUSE Linux 计划不能申请退款。Azure Databricks reserved capacity, Azure VMware solution by CloudSimple reservation, Azure Red Hat Open Shift reservation, Red Hat plans and, SUSE Linux plans aren't eligible for refunds.

美国政府企业协议客户不能使用自助交换和取消功能。Self-service exchange and cancel capability isn't available for US Government Enterprise Agreement customers. 可以使用其他美国政府订阅类型,包括即用即付和云解决方案提供商 (CSP)。Other US Government subscription types including Pay-As-You-Go and Cloud Solution Provider (CSP) are supported.

备注

  • 若要请求对现有的预留进行交换或退款,你必须具有预留订单的所有者访问权限。You must have owner access on the Reservation Order to exchange or refund an existing reservation. 添加或更改可以管理预留的用户You can Add or change users who can manage a reservation.
  • Microsoft 目前不会对预留退款收取提前终止费。Microsoft is not currently charging early termination fees for reservation refunds. 但我们可能会对将来的退款收取该费用。We might charge the fees for refunds made in the future. 目前尚未确定收取此费用的日期。We currently don't have a date for enabling the fee.

如何对现有预留进行交换或退款How to exchange or refund an existing reservation

你可以从 Azure 门户交换预留。You can exchange your reservation from Azure portal.

  1. 选择要退款的预留,然后选择“交换”。Select the reservations that you want to refund and select Exchange.
    显示要返回的预留的示例图像Example image showing reservations to return
  2. 选择要购买的 VM 产品并键入数量。Select the VM product that you want to purchase and type a quantity. 确保新的采购总计超出返回总计。Make sure that the new purchase total is more than the return total. 购买之前确定正确的大小Determine the right size before you purchase.
    显示要通过交换进行购买的 VM 产品的示例图像Example image showing the VM product to purchase with an exchange
  3. 复查并完成交易。Review and complete the transaction.
    显示要通过交换进行购买的 VM 产品的示例图像,完成返回Example image showing the VM product to purchase with an exchange, completing the return

若要为某个预留退款,请转到“预留详细信息”,然后选择“退款”。To refund a reservation, go to Reservation Details and select Refund.

交换多个预留Exchange multiple reservations

可通过一个操作退回类似类型的预留。You can return similar types of reservations in one action.

交换预留时,新的购买货币金额必须大于退款金额。When you exchange reservations, the new purchase currency amount must be greater than the refund amount. 如果新的购买金额小于退款金额,将收到错误。If your new purchase amount is less than the refund amount, you'll get an error. 如果看到此错误,请减少要退回的数量,或增加购买量。If you see the error, reduce the quantity that you want to return or increase the amount to purchase.

  1. 登录 Azure 门户 并导航到“预留”。Sign in to the Azure portal and navigate to Reservations.
  2. 在预留列表中,选中要交换的每个预留对应的框。In the list of reservations, select the box for each reservation that you want to exchange.
  3. 在页面顶部选择“交换”。At the top of the page, select Exchange.
  4. 如果需要,请修改每个预留的退回数量。If needed, revise the quantity to return for each reservation.
  5. 如果选择了自动填充退回数量,可以选择“全部退款”以在列表中填充你对每个预留拥有的整个数量,或者选择“针对使用量进行优化(7 天)”,以在列表中根据过去 7 天的使用情况填充针对使用量进行优化的数量。 If you select the auto-fill return quantity, you can choose to Refund all to fill the list with the full quantity that you own for each reservation or Optimize for utilization (7-day) to fill the list with a quantity that optimizes for utilization based on the last seven days of usage. 选择“应用”Select Apply.
  6. 在页面底部选择“下一步: 购买”。At the bottom of the page, select Next: Purchase.
  7. 在“购买”选项卡上,选择要交换的可用产品。On the purchase tab, select the available products that you want to exchange for. 可以选择不同类型的多个产品。You can select multiple products of different types.
  8. 在“选择要购买的产品”窗格中选择所需的产品,然后依次选择“添加到购物车”、“关闭”。 In the Select the product you want to purchase pane, select the products you want and then select Add to cart and then select Close.
  9. 完成后,选择“下一步: 检查”。When done, select Next: Review.
  10. 检查要退回的预留以及要购买的新预留,然后选择“确认交换”。Review your reservations to return and new reservations to purchase and then select Confirm exchange.

以非高级存储交换高级存储Exchange non-premium storage for premium storage

可以将购买时其 VM 大小不支持高级存储的预留交换成其 VM 大小支持高级存储的预留。You can exchange a reservation purchased for a VM size that doesn't support premium storage to a corresponding VM size that does. 例如,以 F1 交换 F1sFor example, an F1 for an F1s. 若要进行交换,请转到“预留详细信息”,然后选择“交换”。To make the exchange, go to Reservation Details and select Exchange. 交换不会重置预留实例的期限,也不创建新的交易。The exchange doesn't reset the term of the reserved instance or create a new transaction.

处理交易的方式How transactions are processed

首先,Microsoft 取消现有的预留,然后退回针对该预留进行按比例计价的款项。First, Microsoft cancels the existing reservation and refunds the pro-rated amount for that reservation. 如果存在交换,则处理新的购买。If there's an exchange, the new purchase is processed. Microsoft 使用以下方法之一处理退款,具体取决于你的帐户类型和付款方式:Microsoft processes refunds using one of the following methods, depending on your account type and payment method:

企业协议客户Enterprise agreement customers

款项将添加到进行交换和退款的 Azure 预付款(以前称为货币承诺),前提是原始购买是使用其中一个进行的。Money is added to the Azure Prepayment (previously called monetary commitment) for exchanges and refunds if the original purchase was made using one. 如果通过预留购买的 Azure 预付款期限不再有效,则会将额度添加到当前的企业协议 Azure 预付款期限。If the Azure Prepayment term using the reservation was purchased is no longer active, then credit is added to your current enterprise agreement Azure Prepayment term. 此额度自退款之日起 90 天内有效。The credit is valid for 90 days from the date of refund. 未使用的额度在 90 天结束之时过期。Unused credit expires at the end of 90 days.

如果原始购买是以超额形式完成的,则购买预留的原始发票和所有后续发票都会重新开具和重新调整。If the original purchase was made as an overage, the original invoice on which the reservation was purchased and all later invoices are reopened and readjusted. Microsoft 针对退款发出贷项凭单。Microsoft issues a credit memo for the refunds.

即用即付发票款项和 CSP 计划Pay-as-you-go invoice payments and CSP program

先取消原始预留购买发票,然后针对退款创建新发票。The original reservation purchase invoice is canceled and then a new invoice is created for the refund. 对于交换,新发票会显示退款和新的购买。For exchanges, the new invoice shows the refund and the new purchase. 退款金额根据购买进行调整。The refund amount is adjusted against the purchase. 如果你只要求预留退款,则按比例调整后的金额将留给 Microsoft,针对将来的预留购买再进行调整。If you only refunded a reservation, then the prorated amount stays with Microsoft and it's adjusted against a future reservation purchase. 如果你以即用即付费率购买了预留,随后又转到 CSP,则可以退回预留并重新购买,无需支付罚金。If you bought a reservation at pay-as-you-go rates and later move to a CSP, the reservation can be returned and repurchased without a penalty.

即用即付信用卡客户Pay-as-you-go credit card customers

先取消原始发票,然后创建新发票。The original invoice is canceled, and a new invoice is created. 款项退给用于原始购买的信用卡。The money is refunded to the credit card that was used for the original purchase. 如果你更改了信用卡,请联系支持部门If you've changed your card, contact support.

取消、交换和退款政策Cancel, exchange, and refund policies

对于取消、交换和退款,Azure 提供以下策略。Azure has the following policies for cancellations, exchanges, and refunds.

交换策略Exchange policies

  • 可以退回多个现有的预留,以便购买同一类型的新预留。You can return multiple existing reservations to purchase one new reservation of the same type. 不能使用一种类型的预留来交换另一种类型的预留。You can't exchange reservations of one type for another. 例如,不能通过退回 VM 预留的方式来购买 SQL 预留。For example, you can't return a VM reservation to purchase a SQL reservation. 可以通过交换更改预留属性,例如家族、系列、版本、SKU、区域、数量以及期限。You can change a reservation property such as family, series, version, SKU, region, quantity, and term with an exchange.
  • 只有预留所有者可以处理交换。Only reservation owners can process an exchange. 了解如何添加或更改可以管理预留的用户Learn how to Add or change users who can manage a reservation.
  • 交换以退款和重新购买的形式处理 - 将为取消和新的预留购买创建不同的交易。An exchange is processed as a refund and a repurchase – different transactions are created for the cancellation and the new reservation purchase. 针对折价的预留按比例退回预留金额。The prorated reservation amount is refunded for the reservations that's traded-in. 新的购买按全价收费。You're charged fully for the new purchase. 按比例计价的预留金额是要返回的预留的每日按比例计价的剩余价值。The prorated reservation amount is the daily prorated residual value of the reservation being returned.
  • 即使用于购买预留的企业协议过期且已作为新协议续订,你也可以请求进行预留交换或退款。You can exchange or refund reservations even if the enterprise agreement used to purchase the reservation is expired and was renewed as a new agreement.
  • 新预留的生存期承诺应等于或大于退回的预留的剩余承诺。The new reservation's lifetime commitment should equal or be greater than the returned reservation's remaining commitment. 示例:对于一个为期三年的预留,每月支付 100 美元,在第 18 次付款后交换,则新预留的生存期承诺应为 1,800 美元或更高(每月支付或提前支付)。Example: for a three-year reservation that's $100 per month and exchanged after the 18th payment, the new reservation's lifetime commitment should be $1,800 or more (paid monthly or upfront).
  • 在交换过程中购买的新预留有一个新的期限,其开始时间为进行交换的时间。The new reservation purchased as part of exchange has a new term starting from the time of exchange.
  • 进行交换时,没有罚金,也没有年度限制。There's no penalty or annual limits for exchanges.

退款策略Refund policies

  • 我们目前不会收取提前终止费,但将来可能会收取因取消而产生的 12% 的提前终止费。We're currently not charging an early termination fee, but in the future there might be a 12% early termination fee for cancellations.
  • 对于计费对象信息或单个注册,取消的承诺总额在 12 个月滚动范围内不得超过 50,000 美元。The total canceled commitment can't exceed 50,000 USD in a 12-month rolling window for a billing profile or single enrollment. 例如,对于三年的预留,每月支付 100 美元并在第 18 个月退款,则取消的承诺为 1,800 美元。For example, for a three-year reservation that's 100 USD per month and it's refunded in the 18th month, the canceled commitment is 1,800 USD. 退款后,新的可用退款限额为 48,200 美元。After the refund, your new available limit for refund will be 48,200 USD. 此退款的 365 天后,48,200 美元限额将增加 1800 美元,而新的池将为 50,000 美元。In 365 days from the refund, the 48,200 USD limit will be increased by 1,800 USD and your new pool will be 50,000 USD. 计费对象信息或 EA 注册的所有其他预留取消将消耗同一池中的额度,并且适用于同一补充逻辑。Any other reservation cancellation for the billing profile or EA enrollment will deplete the same pool, and the same replenishment logic will apply.
  • 对于计费对象信息或 EA 注册在 12 个月的时间段内超过 50,000 美元限额的任何退款,Azure 将不予处理。Azure won't process any refund that will exceed the 50,000 USD limit in a 12-month window for a billing profile or EA enrollment.
  • 退款根据购买价格和当前预留价格中的最低者计算。Refunds are calculated based on the lowest price of either your purchase price or the current price of the reservation.
  • 只有预留订单所有者可以处理退款。Only reservation order owners can process a refund. 了解如何添加或更改可以管理预留的用户Learn how to Add or change users who can manage a reservation.

需要帮助?Need help? 请联系我们。Contact us.

如有任何疑问或需要帮助,请创建支持请求If you have questions or need help, create a support request.

后续步骤Next steps