Azure 信息保护的信息和支持Information and support for Azure Information Protection

适用于: Azure 信息保护Office 365Applies to: Azure Information Protection, Office 365

备注

为了提供统一、简化的客户体验,Azure 门户中的 Azure 信息保护客户端(经典)和标签管理将于 2021 年 3 月 31 日弃用。To provide a unified and streamlined customer experience, Azure Information Protection client (classic) and Label Management in the Azure Portal are being deprecated as of March 31, 2021. 在此时间框架内,所有 Azure 信息保护客户都可以使用 Microsoft 信息保护统一标记平台转换到我们的统一标记解决方案。This time-frame allows all current Azure Information Protection customers to transition to our unified labeling solution using the Microsoft Information Protection Unified Labeling platform. 有关详细信息,请参阅官方弃用通知Learn more in the official deprecation notice.

使用以下资源可帮助你了解、部署和支持组织的 Azure 信息保护。Use the following resources to help you learn about, deploy, and support Azure Information Protection for your organization.

要执行的操作…To do this ... ...执行此操作:...do this:
了解新版本和即将发布的版本Learn about new and upcoming releases 请参阅本页面上的了解新版本和更新部分。See the Information about new releases and updates section on this page.
获取产品帮助Get help with the product 请参阅本页面上的支持选项和社区资源部分。See the Support options and community resources section on this page.
检查订阅信息和支持的功能Check subscription information and what features are supported 请利用 Azure 信息保护页面上的订阅信息和功能列表。Use the subscription information and feature list from the Azure Information Protection Pricing page.
请参阅有关许可的常见问题解答See commonly asked questions about licensing answered 仔细阅读许可的常见问答解答Read through the frequently asked questions for licensing.
搜索或浏览当前已知问题的列表Search or browse through a list of current known issues 请参阅已知问题-Azure 信息保护页。See the Known issues - Azure Information Protection page.
请求新功能或更改功能Request a new feature or change of functionality 请访问适用于 Azure 信息保护的 UserVoice 网站,并使用公司电子邮件地址登录。Visit the UserVoice site for Azure Information Protection, and use your company email address to sign in.
与产品团队和同行沟通Engage with the product team and your peers 访问 Azure 信息保护的 Yammer 站点Visit the Yammer site for Azure Information Protection.
了解 Azure 信息保护专用术语Understand a specific Azure Information Protection term 请在术语页上搜索术语或缩写。Search for the term or abbreviation on the terminology page.

有关新版本和更新的信息Information about new releases and updates

Azure 信息保护的官方路线图现在位于Microsoft 365 路线图上。The official roadmap for Azure Information Protection is now on the Microsoft 365 Roadmap.

Azure 信息保护产品团队在企业移动性 + 安全性博客上发布主要新版本的公告。The Azure Information Protection product team posts announcements about major new releases on the Enterprise Mobility + Security blog. 次要版本的公告发布在 Azure 信息保护 Yammer 网站上。还可以查看 UserVoice 网站,了解请求获取的功能的状态。Smaller releases are announced on the Azure Information Protection Yammer site, and you might also find it useful to check the UserVoice site for the status of requested features.

可以在 Azure 信息保护技术博客上找到其他更详细的信息。You'll find additional and more detailed information on the Azure Information Protection technical blog.

文档中的新增功能What's new in the documentation

Azure 信息保护技术博客还汇总了每个月的文档更改The Azure Information Protection technical blog also has a summary of documentation changes each month. 这些更改可能包括新版本的新文档和更新文档、对支持声明的更改,以及对现有版本的更正和说明。These changes can include new and updated documentation for new release, changes to support statements, and also corrections and clarifications for existing releases.

这些 doc 更新文章的标题为: "**Azure 信息保护文档更新 <month year> **"。These doc updates posts are titled: "Azure Information Protection Documentation Update for <month year>".

支持选项和社区资源Support options and community resources

以下部分提供有关支持选项和故障排除选项以及社区资源的信息。The following sections provide information about support and troubleshooting options, and community resources.

与 Microsoft 支持部门联系To contact Microsoft Support

如果有顶级支持,请访问Microsoft 服务中心来提交事件、浏览解决方案并获得帮助。If you have Premier Support, visit the Microsoft Services Hub to submit incidents, browse solutions, and get help.

你可能符合 FastTrack **** 的条件:如果在符合条件的 Azure 信息保护计划中购买的许可证至少达到 150 个,可以使用 FastTrack 中心权益。You might be eligible for FastTrack: You can use the FastTrack Center Benefit when you purchase at least 150 licenses in an eligible plan for Azure Information Protection. 使用 FastTrack 中心权益可以与 Microsoft 专家共同进行评估、修正和启用符合条件的服务。The FastTrack Center Benefit lets you work with Microsoft specialists to assess, remediate, and enable eligible services. 有关详细信息,请参阅适用于企业移动性 + 安全性 (EMS) 的 FastTrack 中心权益For more information, see FastTrack Center Benefit for Enterprise Mobility + Security (EMS).

对于其他客户,请根据 Azure 信息保护的订阅,使用下表中的支持渠道。For other customers, use the support channels in the following table, depending on your subscription for Azure Information Protection.

订阅Subscription 说明Instructions
Azure 信息保护(独立)Azure Information Protection (standalone) 1. 从 Azure 门户中的 "帮助 + 支持" 中选择 "新建支持请求"。1. Select New support request from Help + support in the Azure portal.

2. 如果出现提示,请在 "基本信息" 窗格中,选择 "技术" 以了解服务的问题类型信息保护2. When you are prompted, on the Basics pane, choose Technical for the Issue type and Information Protection for the service.

3. 此外,请确保已选择下列选项之一:3. In addition, make sure that one of the following options is selected:

- 已包括技术支持的订阅:如果有付费或试用的 Azure 订阅,则会看到此选项。- Subscription with technical support included: You see this option if you have a paid or trial subscription for Azure.

- 技术支持 - 已包括:如果没有 Azure 订阅,则会看到此选项。- Technical support - Included: You see this option if you don't have an Azure subscription.
Azure 信息保护和 Office 365 订阅Azure Information Protection and an Office 365 subscription

Office 365 订阅随附的 Azure Rights ManagementAzure Rights Management with an Office 365 subscription
请参阅就业务产品联系支持 - 管理员帮助,以了解有关如何使用 Microsoft 365 管理中心与支持部门联系的信息,并获取联系人电话号码。See Contact support for business products - Admin Help for information about how to contact Support by using the Microsoft 365 admin center, and for contact telephone numbers.
企业移动性 + 安全性 (EMS) 随附的 Azure 信息保护Azure Information Protection with Enterprise Mobility + Security (EMS) 1. 从 Azure 门户中的 "帮助 + 支持" 中选择 "新建支持请求"。1. Select New support request from Help + support in the Azure portal.

2. 如果出现提示,请在 "基本信息" 窗格中,选择 "技术" 以了解服务的问题类型信息保护2. When you are prompted, on the Basics pane, choose Technical for the Issue type and Information Protection for the service.

3. 此外,请确保已选择下列选项之一:3. In addition, make sure that one of the following options is selected:

- 已包括技术支持的订阅:如果有付费或试用的 Azure 订阅,则会看到此选项。- Subscription with technical support included: You see this option if you have a paid or trial subscription for Azure.

- 技术支持 - 已包括:如果没有 Azure 订阅,则会看到此选项。- Technical support - Included: You see this option if you don't have an Azure subscription.
Microsoft 365 企业版随附的 Azure 信息保护Azure Information Protection with Microsoft 365 Enterprise 请使用 Office 365 支持通道Use the Office 365 support channels.

有关其他支持选项,请询问 Microsoft 联系人。For additional support options, ask your Microsoft contact.

自助方式Self-help

动手实验:请参阅Azure 信息保护动手实验Hands-on labs: See Azure Information Protection Hands On Lab

点播视频:On-demand videos:

疑难解答:Troubleshooting:

  • 如果你对某些工作原理有疑问:请检查你的问题是否已作为常见问题进行解答。If you have a question about how something works: Check whether your question is already answered as a frequently asked question.

  • 如果对 Azure 信息保护的支持声明有疑问:请参阅定期更新的要求信息。If you have a question about a support statement for Azure Information Protection: See the Requirements information, which is regularly updated.

  • 若要了解如何为要配置使用 Azure 信息保护服务的服务和应用程序的最终用户、支持人员和管理员提供支持,请参阅帮助用户保护文件For information to support your end users, help desk, and administrators who are configuring services and applications that use the protection service from Azure Information Protection: See Helping users to protect files.

  • 如果为本地服务器部署了 Rights Management 连接器:请参阅监视信息,其中包括有关事件日志条目、性能计数器和日志记录的详细信息。If you have deployed the Rights Management connector for your on-premises servers: See the monitoring information, which includes details about event log entries, performance counters, and logging.

  • 对于 Azure 信息保护客户端:For the Azure Information Protection client:

    • 统一标签客户端:请参阅此客户端管理员指南中的安装检查和故障排除部分,并确认你使用的是受支持的版本Unified labeling client: See the Installation checks and troubleshooting section from this client's administrator guide, and confirm that you're using a supported version. 如果有可用的预览版本,请尝试查看是否解决了问题,而不是所有修补程序都在版本历史记录中列出。If there's a preview version available, try that to see if it fixes the issue—not all fixes are listed in the version history.

    • 经典客户端:请参阅此客户端管理员指南中的安装检查和故障排除部分,并确认你使用的是受支持的版本Classic client: See the Installation checks and troubleshooting section from this client's administrator guide, and confirm that you're using a supported version. 如果有可用的预览版本,请尝试查看是否解决了问题,而不是所有修补程序都在版本历史记录中列出。If there's a preview version available, try that to see if it fixes the issue—not all fixes are listed in the version history.

社区资源Community resources

建议访问 Azure 信息保护的 Yammer 站点We recommend the Yammer site for Azure Information Protection. 借助此资源,可获取 Azure 信息保护团队的直接答复,以及其他管理员和顾问所分享的经验和知识。This resource provides direct responses from the Azure Information Protection team in addition to the benefit of shared experience and knowledge from other admins and consultants.

如果无权访问此站点,请试用 Azure 信息保护的技术社区空间Microsoft RMS(云)的 TechNet 论坛If you don't have access to this site, try the Tech Community space for Azure Information Protection, or the TechNet forum for Microsoft RMS (Cloud).