企业移动性 + 安全性支持 FAQEnterprise Mobility + Security Support FAQs

Microsoft 为企业移动性 + 安全性 (EMS) 提供售前、账单、订阅及技术的全球支持。Microsoft provides global pre-sales, billing, subscription, and technical support for Enterprise Mobility + Security (EMS). 管理员可以通过 Office 365 门户或与 Office 365 支持联系以请求支持。Administrators can request support through the Office 365 portal or by contacting Office 365 Support.

常见 EMS 支持问题的解答Answers to common EMS support questions

是否必须购买 Azure 支持计划,才能提交企业移动性 + 安全性支持请求?Do I need to purchase an Azure support plan to submit an Enterprise Mobility + Security support request?

企业移动性 + 安全性包含支持。Support is included with Enterprise Mobility + Security. 可以通过 Office 365 门户提交 Azure Active Directory Premium、Azure 信息保护和 Microsoft Intune 支持请求。You can submit support requests for Azure Active Directory Premium, Azure Information Protection, and Microsoft Intune through the Office 365 portal. Office 365 门户可以提供预期的 EMS 支持体验,但用户也可以在 Azure 门户中选择“包含技术支持的订阅”,提交 Azure Active Directory Premium、Azure 信息保护和 Microsoft Intune 支持请求,而无需购买支持计划。The Office 365 portal provides the intended support experience for EMS, but you can also submit Azure Active Directory Premium, Azure Information Protection, and Microsoft Intune support requests through the Azure portal without purchasing a support plan by choosing a Subscription with technical support included.

如何获取 Intune 支持?How do I get Intune support?

企业移动性 + 安全性客户可以通过 Azure 或 Office 365 门户提交 Intune 支持请求。Enterprise Mobility + Security customers can submit support requests for Intune using the Azure or Office 365 portal. 详细了解 Intune 支持选项Learn more about Intune support options.

如何获取 Azure 信息保护支持?How do I get Azure Information Protection support?

企业移动性 + 安全性客户可以通过 Azure 或 Office 365 门户提交 Azure 信息保护支持请求。Enterprise Mobility + Security customers can submit support requests for Azure information Protection using the Azure or Office 365 portal. 详细了解 Intune 支持选项Learn more about Intune support options.

如何获取 Azure Active Directory 支持?How do I get Azure Active Directory support?

企业移动性 + 安全性客户可以通过 Azure 或 Office 365 门户提交 Azure AD Premium 1 和 Premium 2 支持请求。Enterprise Mobility + Security customers can submit support requests for Azure AD Premium 1 and Premium 2 using the Azure or Office 365 portal. 详细了解 Intune 支持选项。Learn more about Intune support options. 了解如何获取 Azure Active Directory 支持Learn how to get support for Azure Active Directory.

我无法通过 Office 365 门户提交支持请求。有可以拨打的支持电话号码吗?I am not able to submit a support request through the Office 365 portal. Is there a phone number to call for support?

请转至 Office 365 支持,查找你所在地区的支持电话号码。Go to Office 365 Support to find the support phone number for your region.

如何获取有关批量许可、批量许可联机服务激活的支持?或者,如何在需要重新发送激活电子邮件时获取支持?How do I get support with Volume Licensing, Volume Licensing Online Service Activation, or if I need to have the activation email resent?

要获取有关这些问题的支持,请联系 Microsoft 批量许可支持。Contact Microsoft Volume Licensing Support for support with these issues.

如果我是通过 Microsoft 合作伙伴购买的企业移动性 + 安全性许可证,那么应该联系其来获取支持吗?If I purchased my Enterprise Mobility + Security licenses through a Microsoft partner, should I contact them for support?

是的,你的 Microsoft 合作伙伴应直接为你提供支持。Yes, your Microsoft partner should be able to provide you with support directly. 首先联系 Microsoft 合作伙伴,了解他们可提供的支持级别。Contact your Microsoft partner first to understand the level of support they can provide.

我以前就拥有 Intune,但续签了企业协议,其中包括企业移动性 + 安全性许可证。如何处理许可证管理?I previously owned Intune but renewed my Enterprise Agreement with Enterprise Mobility + Security licenses. How do I handle license management?

请转至 Azure 门户的许可证分配。Go to the Azure portal for license assignment. 请按照欢迎电子邮件中的说明来管理新的企业移动性 + 安全性许可证。Please follow the instructions in your welcome email to manage your new Enterprise Mobility + Security licenses.

我以前就拥有 Office 365 订阅,但通过企业云套件 (ECS) 续订了订阅,其中包括 Office 365 和企业移动性 + 安全性。如何处理许可证管理?I previously had an Office 365 subscription but renewed my subscription through Enterprise Cloud Suite (ECS), which includes Office 365 and Enterprise Mobility + Security. How do I handle license management?

请转至 Azure 门户的许可证分配。Go to the Azure portal for license assignment. 请按照欢迎电子邮件中的说明来管理新的企业移动性 + 安全性许可证。Please follow the instructions in your welcome email to manage your new Enterprise Mobility + Security licenses.

其他问题的额外帮助Additional help for other questions

Azure Active Directory 支持论坛Azure Active Directory support forum

Azure 信息保护支持论坛Azure Information Protection support forum

Intune 支持论坛Intune support forum