企业移动性 + 安全性支持 FAQEnterprise Mobility + Security Support FAQs

Microsoft 为企业移动性 + 安全性 (EMS) 提供售前、账单、订阅及技术的全球支持。Microsoft provides global pre-sales, billing, subscription, and technical support for Enterprise Mobility + Security (EMS). 请查看下面的详细信息。Please see more details below.

常见 EMS 支持问题的解答Answers to common EMS support questions

是否必须购买 Azure 支持计划,才能提交企业移动性 + 安全性支持请求?Do I need to purchase an Azure support plan to submit an Enterprise Mobility + Security support request?

企业移动性 + 安全性包含支持。Support is included with Enterprise Mobility + Security. 可以通过 Azure 365 门户提交 Azure Active Directory Premium、Azure 信息保护、云应用程序安全性和 Microsoft Intune 的支持请求。You can submit support requests for Azure Active Directory Premium, Azure Information Protection, Cloud Application Security and Microsoft Intune through the Azure 365 portal. Azure 门户提供预期的 EMS 支持体验,而无需通过选择包含技术支持的订阅来购买支持计划。The Azure portal provides the intended support experience for EMS without purchasing a support plan by choosing a Subsrciption with technicalsupport included. 可以通过 O365 门户提交 Azure Active Directory Premium、Azure 信息保护、云应用程序安全性和 Microsoft Intune 支持请求。You can also submit Azure Active Directory Premium, Azure Information Protection, Cloud Application Security and Microsoft Intune support requests through the O365 portal.

如何获取 Intune 支持?How do I get Intune support?

企业移动性 + 安全性客户可以通过 Azure 或 Office 365 门户提交 Intune 支持请求。Enterprise Mobility + Security customers can submit support requests for Intune using the Azure or Office 365 portal. 详细了解 Intune 支持选项Learn more about Intune support options.

如何获取 Azure 信息保护支持?How do I get Azure Information Protection support?

企业移动性 + 安全性客户可以通过 Azure 或 Office 365 门户提交 Azure 信息保护支持请求。Enterprise Mobility + Security customers can submit support requests for Azure information Protection using the Azure or Office 365 portal. 深入了解 Azure 信息保护支持选项Learn more about Azure Information Protection support options.

如何获取 Azure Active Directory 支持?How do I get Azure Active Directory support?

企业移动性 + 安全性客户可以通过 Azure 或 Office 365 门户提交 Azure AD Premium 1 和 Premium 2 支持请求。Enterprise Mobility + Security customers can submit support requests for Azure AD Premium 1 and Premium 2 using the Azure or Office 365 portal. 详细了解 Intune 支持选项。Learn more about Intune support options. 了解如何获取 Azure Active Directory 支持Learn how to get support for Azure Active Directory.

如何获取云应用程序安全性支持?How do I get Claoud Application Security support?

企业移动性 + 安全性客户可以通过 Azure 或 Office 365 门户提交云应用程序安全性的支持请求。Enterprise Mobility + Security customers can submit support requests for Cloud Application Security using the Azure or Office 365 portal.

我无法通过 Office 365 门户提交支持请求。有可以拨打的支持电话号码吗?I am not able to submit a support request through the Office 365 portal. Is there a phone number to call for support?

请转至 Office 365 支持,查找你所在地区的支持电话号码。Go to Office 365 Support to find the support phone number for your region.

如何获取有关批量许可、批量许可联机服务激活的支持?或者,如何在需要重新发送激活电子邮件时获取支持?How do I get support with Volume Licensing, Volume Licensing Online Service Activation, or if I need to have the activation email resent?

要获取有关这些问题的支持,请联系 Microsoft 批量许可支持。Contact Microsoft Volume Licensing Support for support with these issues.

如果我是通过 Microsoft 合作伙伴购买的企业移动性 + 安全性许可证,那么应该联系其来获取支持吗?If I purchased my Enterprise Mobility + Security licenses through a Microsoft partner, should I contact them for support?

是的,你的 Microsoft 合作伙伴应直接为你提供支持。Yes, your Microsoft partner should be able to provide you with support directly. 首先联系 Microsoft 合作伙伴,了解他们可提供的支持级别。Contact your Microsoft partner first to understand the level of support they can provide.

我以前就拥有 Intune,但续签了企业协议,其中包括企业移动性 + 安全性许可证。如何处理许可证管理?I previously owned Intune but renewed my Enterprise Agreement with Enterprise Mobility + Security licenses. How do I handle license management?

请转至 Azure 门户的许可证分配。Go to the Azure portal for license assignment. 请按照欢迎电子邮件中的说明来管理新的企业移动性 + 安全性许可证。Please follow the instructions in your welcome email to manage your new Enterprise Mobility + Security licenses.

我以前就拥有 Office 365 订阅,但通过企业云套件 (ECS) 续订了订阅,其中包括 Office 365 和企业移动性 + 安全性。如何处理许可证管理?I previously had an Office 365 subscription but renewed my subscription through Enterprise Cloud Suite (ECS), which includes Office 365 and Enterprise Mobility + Security. How do I handle license management?

请转至 Azure 门户的许可证分配。Go to the Azure portal for license assignment. 请按照欢迎电子邮件中的说明来管理新的企业移动性 + 安全性许可证。Please follow the instructions in your welcome email to manage your new Enterprise Mobility + Security licenses.

什么是 Azure 高级威胁防护?What is Azure Advanced Threat Protection?

Azure 高级威胁防护 (AATP) 是 EMS E5 的一项新增功能。Azure Advanced Threat protection (AATP) is a new addition to EMS E5. 这是一项新的云服务,可在网络中所有用户和实体的范围内,让安全运营团队检测高级攻击和内部威胁并进行调查。It is a new cloud service which empowers your Security Operations team to detect and investigate advanced attacks and insider threats across the entire scope of users and entities in your network. Azure ATP 利用云基础结构和 Azure 规模,旨在支持现代企业中要求最高的安全分析工作负载。Leveraging cloud infrastructure and Azure scale, Azure ATP is built to support the most demanding workloads of security analytics for the modern enterprise. Azure ATP 融合了独特的机器学习算法、世界级安全研究,以及 Microsoft 作为主要企业供应商可获得的关键安全数据的广度和深度。Azure ATP fuses together unique machine learning algorithms, world-class security research, and the breadth and depth of the critical security data available to Microsoft as a major enterprise vendor. 它将有助于防止已知和未知的攻击途径,能够在威胁发展为实际损害前在攻击链中及早发现威胁。It will help protect from both known and unknown attack vectors, detecting threats early in the kill chain before they mature into actual damage.

如何获取 Azure 高级威胁防护支持?How do I get Azure Advanced Threat Protection support?

企业移动性 + 安全性客户可以通过 Support.Microsoft.com 门户提交 Azure 高级威胁防护的支持请求。Enterprise Mobility + Security customers can submit support requests for Azure Advanced Threat Protection using the Support.Microsoft.com portal. AATP 客户还可以通过 Office 365 或 Azure 门户提交支持请求。AATP customers can also submit support requests using the Office 365 or Azure portal. 有关详细信息,请参阅此处Please see more information here.

其他问题的额外帮助Additional help for other questions

Azure Active Directory 支持论坛Azure Active Directory support forum

Azure 信息保护支持论坛Azure Information Protection support forum

Intune 支持论坛Intune support forum

Azure 高级威胁防护论坛Azure Advanced Threat Protection forum