如何管理密码How to manage your own password

如果你是使用 Office 365 或 Microsoft 帐户来访问工作资源的组织中的用户(非管理员),请阅读以下部分,了解如何修复有关密码的常见问题。If you're a user (not an admin) in an organization that uses Office 365 or Microsoft Accounts to access work resources, read the sections below to learn how to fix common problems with your password.

如何注册以进行密码重置How to register for password reset

注册以进行密码重置最快速的方法是转到 http://aka.ms/ssprsetupThe fastest way to register for password reset is to go to http://aka.ms/ssprsetup.

  1. 导航到 http://aka.ms/ssprsetupNavigate to http://aka.ms/ssprsetup.
  2. 请输入您的用户名和密码。Enter your username and password.
  3. 通过单击“立即设置”,选择一个注册选项。Choose an option to register for by clicking set it up now. 在本示例中,我将演示注册身份验证电话In this case, I'll demonstrate registering my authentication phone. 显示 blahblah 的屏幕截图Screenshot showing blahblah
  4. 从下拉列表中选择国家/地区代码并输入包含区号的完整电话号码。Select your country code from the dropdown and enter your full phone number with area code. 显示如何选择国家/地区代码的屏幕截图。</span><span class="sxs-lookup"><span data-stu-id="2bc23-113">![Screenshot showing how to select a country code.</span></span> <span data-ttu-id="2bc23-114">](./media/ft-mngPW-2-enterNumber.png)![显示手机号码输入位置的屏幕截图。](./media/ft-mngPW-3-enterNumber2.png)</span><span class="sxs-lookup"><span data-stu-id="2bc23-114">Screenshot showing where to enter a phone number.
  5. 选择“发短信给我”或“打电话给我”选项其中之一。Select one of the text me or call me options. 在本示例中,我选择“发短信给我”,此操作会向我的电话发送一个 6 位代码。In this case, I'll select text me, which will send a 6 digit code to my phone. 等待代码发送到手机。Wait for the code to arrive on your phone. 显示已发送到手机的 6 位代码的屏幕截图。Screenshot showing a 6-digit code that has been sent to a phone.
  6. 收到代码后,将其输入到输入框,然后单击“验证”。Once the code arrives, enter it into the input box, then click "verify".
  7. 看到“谢谢”即表示验证完成!When you see thanks, that's it! 现在可通过转到 https://passwordreset.microsoftonline.com,随时使用注册选项重置密码。Now you can use what you registered for to reset your password at any time by going to https://passwordreset.microsoftonline.com. 显示完成注册时接收到的感谢消息的屏幕截图。Screenshot showing the thank you message received when registration is completed.
重要

如果管理员允许你注册多个选项,强烈建议注册一个备份选项,以防手机丢失或无法访问电子邮件。If your admin lets you register for more than one option, we highly recommend you also register a back-up option in case you lose your phone or access to your email.

如何重置密码How to reset your password

请按照以下步骤在任何工作或学校帐户的登录屏幕上重置工作或学校帐户的密码。Follow the steps below to reset your work or school account password from any work or school account sign-in screen.

重要

此功能仅在管理员开启后可用。This feature is only available to you if your admin has turned it on. 如未开启,你将看到一条消息,显示你的帐户未启用此功能。If it's not turned on, you'll see a message indicating your account is not enabled for this feature. 在这种情况下可使用“与管理员联系”链接联系管理员解锁帐户。You can use the "contact your administrator" link in this case to get in touch with your admin to unlock your account.

如果管理员已对你启用此功能,你需要先进行注册,然后才能使用。If your admin has enabled you for this feature, you'll first need to sign up before you can use it. 可在此处执行该操作:http://aka.ms/ssprsetupYou can do that here: http://aka.ms/ssprsetup.

  1. 在任何工作或学校帐户登录页面中单击“无法访问帐户?”On the any work or school account sign-in page, click on one of the "can't access your account?" 或“忘记密码?”or "forgot your password?" 链接,或直接导航到 https://passwordreset.microsoftonline.comlinks, or navigate to https://passwordreset.microsoftonline.com directly. 显示无法识别用户 ID 或密码时用户接收到的第一条消息的屏幕截图。Screenshot showing the first message a user receives if their user ID or password is not recognized.
  2. 在“你是谁?”On the "who are you?" 页面上,输入工作或学校帐户 ID,并通过验证码证明并非机器人。page, enter your work or school account ID and prove you aren't a robot by passing the captcha. 提示用户输入用户 ID 和所示图片验证码的屏幕截图。Screenshot prompting the user to enter their user ID and the captcha code displayed.
  3. 单击“下一步” 。Click Next.
  4. 选择一个选项以重置密码。Choose an option to reset your password. 根据管理员配置系统的方式,你可能会看到以下一个或多个选择:Depending on how your admin has configured the system, you might see one or more of the following choices:
    • 向我的备用电子邮件发送电子邮件 - 向你的备用电子邮件或身份验证电子邮件(可选择)发送一封包含 6 位代码的电子邮件。Email my alternate email - sends an email with a 6 digit code to either your alternate email or authentication email (you choose).
    • 向我的移动电话发送短信 - 向你的移动电话或身份验证电子邮件(可选择)发送一条包含 6 位代码的短信。Text my mobile phone - texts your phone with a 6 digit code to either your mobile phone or authentication email (you choose).
    • 呼叫我的移动电话 - 呼叫你的移动电话或身份验证电话(可选择)- 按 # 键验证呼叫。Call my mobile phone - calls your mobile phone or authentication phone (you choose) - press the # key to verify the call.
    • 呼叫我的办公电话 - 呼叫你的办公室电话 - 按 # 键验证呼叫。Call my office phone - calls your office phone - press the # key to verify the call.
    • 回答我的安全问题 - 显示你需要回答的预先注册的安全问题。Answer my security questions - displays your pre-registered security questions for you to answer. 提示用户选择验证时所用联系方法的屏幕截图。Screenshot prompting user to choose the method in which they want to be contacted for verification.
  5. 我们将使用“向我的移动电话发送短信”选项作为示例。We'll use the text my mobile phone option as an example. 如果使用基于电话的选项,你需要先验证你的电话号码,然后我们才会发送短信。If you are using a phone-based option, you'll need to verify your phone number before we'll send a text. 输入完整的电话号码,然后单击“下一步”来验证电话号码是否正确并发送短信。Enter your full phone number and then click Next to verify it's correct and send a text. 显示用户需输入手机号码以接收验证短信的屏幕截图。Screenshot showing that user needs to enter phone number where they will receive the verification text message.
  6. 收到短信时,请确保使用消息正文中的验证代码,而不是发送该代码的号码。When you receive the text, make sure you use the verification code in the message body, not the number the code was sent from. 获取短信可能会需要几分钟,请耐心等待!It might take a few minutes to get the text, so grab a coffee! 显示已接收到的验证码的屏幕截图。Screenshot showing the verification code that was received.
  7. 现在,在页面上的输入框中输入手机接收到的代码。Now, enter the code you just received on your phone into the input box on the page. 显示用户必须输入刚刚接收到的验证码的屏幕截图。Screenshot showing that user must enter the verification code they just received.
  8. 你的管理员可能要求二次验证步骤,这种情况下请选择一个不同的选项重复步骤 4。Your admin may require a second verification step, in which case repeat step 4 with a different option selected.
  9. 在“选择新密码”屏幕上,选择新密码并确认选择,然后单击“完成”。On the "choose a new password" screen, select a new password and confirm your choice, then click Finish. 显示用户必须输入,然后确认新密码的屏幕截图。Screenshot showing that the user must enter and then confirm a new password.
  10. 显示成功页面即表明密码已重置成功!Once you see the success page, you are good to go! 现在可使用新密码进行登录。You can now sign in with your new password. 显示已完成密码重置过程的屏幕截图。Screenshot showing that the password reset process is completed. 重置密码时遇到问题?Run into a problem resetting your password? 请阅读 common problems and their solutions(常见问题和解决方案)。Read about common problems and their solutions.

了解更多信息?Want to learn more?

请参阅 Enterprise Mobility + Security(企业移动性 + 安全性)。See Enterprise Mobility + Security.