邮件提示MailTips

邮件提示是其所撰写邮件时向用户显示的信息性消息。Microsoft Exchange Server 2013 分析邮件,包括它已解决的收件人列表并之前发送邮件如果检测到的潜在问题,通知用户与邮件提示。使用所提供的邮件提示信息的帮助,发件人可以调整其所撰写以避免意外情况或未送达报告 (Ndr) 的邮件。MailTips are informative messages displayed to users while they're composing a message. Microsoft Exchange Server 2013 analyzes the message, including the list of recipients to which it's addressed, and if it detects a potential problem, it notifies the user with MailTips prior to sending the message. With the help of the information provided by MailTips, senders can adjust the message they're composing to avoid undesirable situations or non-delivery reports (NDRs).

邮件提示的工作方式How MailTips work

为 Exchange 2013 中的 web 服务实现邮件提示。客户端软件时发件人撰写邮件,使 Exchange web 服务调用客户端访问服务器以获取邮件提示的列表。服务器响应对该邮件,应用的邮件提示的列表和客户端软件向发件人显示邮件提示。MailTips are implemented as a web service in Exchange 2013. When a sender is composing a message, the client software makes an Exchange web service call to the Client Access server to get the list of MailTips. The server responds with the list of MailTips that apply to that message, and the client software displays the MailTips to the sender.

以下无效邮件的情况在任何邮件环境中都很常见:The following unproductive messaging scenarios are common in any messaging environment:

  • 由于邮件违反组织中配置的限制(如邮件大小限制或每封邮件的最多收件人数限制)而生成 NDR。NDRs resulting from messages that violate restrictions configured in an organization such as message size restrictions or maximum number of recipients per message.

  • 由于向不存在的收件人、受限制的收件人或邮箱已满的用户发送邮件而生成 NDR。NDRs resulting from messages sent to recipients that don't exist, recipients that are restricted, or users whose mailboxes are full.

  • 向已配置自动答复的用户发送邮件。Sending messages to users with Automatic Replies configured.

以上所有情况都会造成用户发送邮件、预期邮件成功传递但却收到响应提示邮件未能传递。即使是在自动答复等最佳情况下,这些事件也会导致工作效率降低。对于 NDR,这种情况可能会导致需要拨打昂贵的电话联系帮助中心。All of these scenarios involve the user sending a message, expecting it to be delivered, and instead receiving a response stating that the message isn't delivered. Even in the best-case scenario, like the automatic reply, these events result in lost productivity. In the case of an NDR, this scenario could result in a costly call to the Help desk.

还有些情况下,邮件发送不会出错,但是可能出现意外情况甚至是令人尴尬的后果:There are also several scenarios where sending a message won't result in an error, but can have undesirable, even embarrassing consequences:

  • 邮件发送到超大通讯组。Messages sent to extremely large distribution groups.

  • 邮件发送到不正确的通讯组。Messages sent to inappropriate distribution groups.

  • 意外地向组织外部的收件人发送邮件。Messages inadvertently sent to recipients outside your organization.

  • 对以密件抄送收件人身份收到的邮件选择了“全部答复”*Selecting *Reply to All to a message that was received as a Bcc recipient.

通过在用户撰写邮件时通知其发送该邮件所可能出现的结果,上述所有可能出现问题的情况都可以得到缓解。例如,如果发件人知道正尝试发送的邮件大小超过了公司策略所规定的大小,则将不会再尝试发送此邮件。同样,如果发件人得到通知正在发送的邮件将会传递到组织外部的人员,则更有可能会确保邮件内容和语气恰当。All of these problematic scenarios can be mitigated by informing users of the possible outcome of sending the message as they're composing the message. For example, if senders know that the size of the message they're trying to send exceeds the corporate policy, they won't attempt to send the message. Similarly, if senders are notified that the message they're sending will be delivered to people outside the organization, they're more likely to ensure that the content and the tone of the message are appropriate.

以下邮件客户端支持邮件提示:The following messaging clients support MailTips:

  • Outlook Web AppOutlook Web App

  • Microsoft Outlook 2010 或更高版本Microsoft Outlook 2010 or later

Exchange 中的邮件提示MailTips in Exchange

下表列出了可用的邮件提示在 Exchange 2013。The following table lists the available MailTips in Exchange 2013.

邮件提示MailTip 可用性Availability 应用场景Scenario
无效的内部收件人Invalid Internal Recipient
OutlookOutlook
如果发件人添加的收件人似乎在组织内部但是不存在,则显示“无效的内部收件人”邮件提示。The Invalid Internal Recipient MailTip is displayed if the sender adds a recipient that appears to be internal to the organization but doesn't exist.
对于不再是公司内部人员但是由于名称解析缓存或发件人“联系人”文件夹中的条目而解析其地址的用户,如果发件人向此用户发送邮件,则可能发生这种情况。如果 Exchange 对发件人所键入的 SMTP 地址的域具有权威性,并且该地址并未解析到某个现有收件人,则也会发生这种情况。This could happen if the sender addresses a message to a user who is no longer with the company but whose address resolves due to name resolution cache or an entry in the sender's Contacts folder. It can also happen if the sender types an SMTP address with a domain for which Exchange is authoritative and the address doesn't resolve to an existing recipient.
邮件提示将指示收件人无效,并提示发件人将该收件人从邮件中删除。The MailTip indicates the invalid recipient and gives the sender the option to remove the recipient from the message.
邮箱已满Mailbox Full
OutlookOutlook
Outlook Web AppOutlook Web App
如果发件人添加的收件人邮箱已满,并且组织已经对超过指定大小的邮箱实施了“禁止接收”限制,则会显示“邮箱已满”邮件提示。The Mailbox Full MailTip is displayed if the sender adds a recipient whose mailbox is full and your organization has implemented a Prohibit Receive restriction for mailboxes over a specified size.
邮件提示将指示邮箱已满的收件人,并提示发件人将该收件人从邮件中删除。The MailTip indicates the recipient whose mailbox is full and gives the sender the option to remove the recipient from the message.
邮件提示显示时是准确的。如果邮件未立即发送,则邮件提示将会每隔两小时更新一次。这同样适用于保存在“草稿”文件夹中并在两小时后重新打开的邮件。The MailTip is accurate at the time of display. If the message isn't immediately sent, the MailTip is updated every two hours. This also applies to messages that were saved in the Drafts folder and reopened after two hours.
自动答复Automatic Replies
OutlookOutlook
Outlook Web AppOutlook Web App
如果发件人添加的收件人已打开自动答复,则会显示“自动答复”邮件提示。The Automatic Replies MailTip is displayed if the sender adds a recipient who has turned on Automatic Replies.
邮件提示将指示收件人已打开自动答复,同时显示收件人所配置的自动答复的前 175 个字符。The MailTip indicates the recipient has Automatic Replies turned on and also displays the first 175 characters of the automatic reply configured by the recipient.
邮件提示显示时是准确的。如果邮件未立即发送,则邮件提示将会每隔两小时更新一次。这同样适用于保存在“草稿”文件夹中并在两小时后重新打开的邮件。The MailTip is accurate at the time of display. If the message isn't immediately sent, the MailTip is updated every two hours. This also applies to messages that were saved in the Drafts folder and reopened after two hours.
如果您的部分用户邮箱驻留在 Exchange Online 上并且您与 Exchange Online 方案共存,则表示组织中远程部分的远程域对象上的设置会直接影响如何处理此邮件提示。If part of your user mailboxes are hosted on Exchange Online and you're in a coexistence with Exchange Online scenario, the setting on the remote domain object that represents the remote part of your organization has a direct effect on how this MailTip is processed.
在 Exchange 2013,用户可以配置不同的自动答复的内部和外部发件人。如果远程域配置为内部域 (通过远程域对象上设置_IsInternal_参数$true),内部的自动答复返回无论他们的邮箱所在的组织中的所有用户。但是,如果远程域未配置为内部域,内部的自动答复返回到其邮箱位于本地域的所有用户和外部的自动答复返回到其邮箱位于远程域的用户。In Exchange 2013, users can configure different Automatic Replies for internal and external senders. If the remote domain is configured as an internal domain (by setting the IsInternal parameter on the remote domain object to $true), the internal automatic reply is returned to all users in the organization regardless of where their mailbox resides. However, if the remote domain isn't configured as an internal domain, the internal automatic reply is returned to all users whose mailboxes are in the local domain and the external automatic reply is returned to users whose mailboxes are in the remote domain.
自定义Custom
OutlookOutlook
Outlook Web AppOutlook Web App
如果发件人添加了已为其配置自定义邮件提示的收件人,则会显示自定义邮件提示。A custom MailTip is displayed if the sender adds a recipient for whom a customized MailTip is configured.
自定义邮件提示可用于提供了有关收件人的特定信息。例如,您可以创建解释其目的了通讯组以减少其误用的自定义邮件提示。有关详细信息,请参阅配置收件人的自定义邮件提示A custom MailTip can be useful for providing specific information about a recipient. For example, you can create a custom MailTip for a distribution group explaining its purpose to reduce its misuse. For more information, see Configure custom MailTips for recipients.
默认情况下,如果不允许发件人向该收件人发送邮件,则不会显示自定义邮件提示。在这种情况下,将会显示“受限制的收件人”邮件提示。但是您可以对此配置进行更改,使自定义邮件提示也同时显示出来。By default, custom MailTips aren't displayed if the sender isn't allowed to send to that recipient. In that case, the Restricted Recipient MailTip is displayed. However, you can change this configuration and have the custom MailTip also display.
受限制的收件人Restricted Recipient
OutlookOutlook
Outlook Web AppOutlook Web App
对于为其配置了禁止此发件人发送邮件的传递限制的收件人,如果发件人添加了此收件人,则会显示“受限制的收件人”邮件提示。The Restricted Recipient MailTip is displayed if the sender adds a recipient for which delivery restrictions are configured prohibiting this sender from sending messages.
邮件提示将指示不允许发件人向其发送邮件的收件人,并提示发件人将该收件人从邮件中删除。它还会明确通知发件人,如果发送该邮件,系统将不会进行传递。The MailTip indicates the recipient to which the sender isn't allowed to send messages and gives the sender the option to remove the recipient from the message. It also clearly informs the sender that the message won't be delivered if sent.
如果受限制的收件人是外部收件人或是包含外部收件人的通讯组,则也会向发件人提供此信息。但是,以下邮件提示(如果适用)将不会显示:If the restricted recipient is an external recipient, or if it's a distribution group that contains external recipients, this information is also provided to the sender. However, the following MailTips, if applicable, are suppressed:
自动答复Automatic Replies
邮箱已满Mailbox Full
自定义邮箱提示Custom MailTip
仲裁收件人Moderated Recipient
超大邮件Oversize Message
外部收件人External Recipients
OutlookOutlook
Outlook Web AppOutlook Web App
如果发件人添加了外部收件人或者包含外部收件人的通讯组,则会显示“外部收件人”邮件提示。The External Recipients MailTip is displayed if the sender adds a recipient that's external, or adds a distribution group that contains external recipients.
此邮件提示将通知发件人其所撰写的邮件是否会发送到组织外部,以帮助其选择正确的措词、语气和内容。This MailTip informs senders if a message they're composing will leave the organization, helping them make the correct decisions about wording, tone, and content.
默认情况下,此邮件提示已关闭。您可以将其打开使用Set-organizationconfig cmdlet。有关详细信息,请参阅通过组织的关系的邮件提示By default, this MailTip is turned off. You can turn it on using the Set-OrganizationConfig cmdlet. For details, see MailTips over organization relationships.
如果您的部分用户邮箱驻留在 Exchange Online 上并且您与 Exchange Online 方案共存,则表示组织中远程部分的远程域对象上的设置会直接影响如何处理此邮件提示。If part of your user mailboxes are hosted on Exchange Online and you're in coexistence with an Exchange Online scenario, the setting on the remote domain object that represents the remote part of your organization has a direct effect on how this MailTip is processed.
如果远程域配置为内部域 (通过远程域对象上设置_IsInternal_参数$true)、 此远程域中的任何收件人将视为内部和外部收件人邮件提示不会因此显示。但是,如果远程域未配置为内部域,收件人,域将被视为外部和一条消息时,将显示此邮件提示所构成到这些收件人。If the remote domain is configured as an internal domain (by setting the IsInternal parameter on the remote domain object to $true), any recipients in this remote domain will be treated as internal and therefore the External Recipients MailTip won't be displayed. However, if the remote domain isn't configured as an internal domain, the recipients in that domain will be considered external and this MailTip will be displayed when a message is being composed to those recipients.
> [!NOTE]> 撰写邮件向远程域中通讯组时,不会评估此邮件提示。> [!NOTE]> This MailTip isn't evaluated when composing a message to a distribution group in the remote domain.
大型受众Large Audience
OutlookOutlook
Outlook Web AppOutlook Web App
如果发件人添加超过配置您的组织中的大型受众大小的通讯组,则会显示大访问群体邮件提示。默认情况下,Exchange 到具有 25 个以上的成员的通讯组显示此邮件的邮件提示。有关详细信息,请参阅配置您的组织的大型受众大小The Large Audience MailTip is displayed if the sender adds a distribution group that has more than the large audience size configured in your organization. By default, Exchange displays this MailTip for messages to distribution groups that have more than 25 members. For details, see Configure the large audience size for your organization.
系统不会每次都计算通讯组的大小。而是从组指标数据中读取通讯组信息。The size of distribution groups isn't calculated each time. Instead, the distribution group information is read from the group metrics data.
仲裁收件人Moderated Recipient
OutlookOutlook
Outlook Web AppOutlook Web App
如果发件人添加了已经过仲裁的收件人,则会显示“仲裁收件人”邮件提示。The Moderated Recipient MailTip is displayed if the sender adds a recipient that's moderated.
邮件提示将指示已经过仲裁的收件人,并通知发件人这可能会导致传递延迟。The MailTip indicates which recipient is moderated and informs the sender that this may result in delay of the delivery.
如果发件人也是仲裁人,则不显示此邮件提示。如果已明确允许发件人向该收件人发送邮件(将发件人姓名添加到收件人的“接收邮件的唯一来源”列表中),则同样不会显示此邮件提示。If the sender is also the moderator, this MailTip isn't displayed. It's also not displayed if the sender has been explicitly allowed to send messages to the recipient (by adding the sender's name to the Accept Messages Only From list for the recipient).
有关如何在 Exchange 2013 配置仲裁的收件人的说明,请参阅邮件审批的场景For instructions on how to configure moderated recipients in Exchange 2013, see Common message approval scenarios.
有关如何在 Exchange Online 中配置仲裁的收件人的说明,请参阅联机 Exchange 中配置仲裁的收件人For instructions on how to configure moderated recipients in Exchange Online, see Configure a moderated recipient in Exchange Online.
对密件抄送全部答复Reply-All on Bcc
Outlook Web AppOutlook Web App
如果发件人收到邮件的密件抄送副本并选择了“全部答复”*,则显示“对密件抄送全部答复”邮件提示。The Reply-All on Bcc MailTip is displayed if the sender receives a Bcc copy of a message and selects *Reply to All.
当某个用户选择对这类邮件进行“全部答复”**** 时,该用户收到了此邮件的密件抄送这一事实将会泄露给收到此邮件的其余受众。几乎在所有情况下,这都是一个不利情况,而此邮件提示会将此情况通知用户。When a user selects Reply to All to such a message, the fact that the user received a Bcc of that message is revealed to the rest of the audience to which the message was sent. In almost all cases, this is an undesirable situation, and this MailTip informs the user of this condition.
超大邮件Oversize Message
OutlookOutlook
如果发件人正撰写的邮件超过了组织中配置的邮件大小限制,则显示“超大邮件”邮件提示。The Oversize Message MailTip is displayed if the message the sender is composing is larger than configured message size limits in your organization.
如果邮件大小违反了以下大小限制之一,则显示此邮件提示:The MailTip is displayed if the message size violates one of the following size restrictions:
发件人邮箱上的最大发送大小设置Maximum send size setting on the sender's mailbox
收件人邮箱上的最大接收大小设置Maximum receive size setting on the recipient's mailbox
组织的最大邮件大小限制Maximum message size restriction for the organization
> [!NOTE]> 0: 其实施比较复杂,您的组织中连接器上的邮件大小限制不予以考虑。> [!NOTE]> Due to the complexity of the implementation, the message size limits on the connectors in your organization aren't taken into account.

邮件提示限制MailTip restrictions

邮件提示受到以下限制:MailTips are subject to the following restrictions:

  • 以脱机模式使用 Outlook 时,不支持邮件提示。MailTips aren't supported when working in offline mode in Outlook.

  • 将邮件发送到通讯组时,不会对此通讯组中每个收件人成员的邮件提示进行评估。但是如果有任何一个成员是外部收件人,则将显示“外部收件人”邮件提示,向发件人显示此通讯组中的外部收件人数。When a message is addressed to a distribution group, the MailTips for individual recipients that are members of that distribution group aren't evaluated. However, if any of the members is an external recipient, the External Recipients MailTip is displayed, which shows the sender the number of external recipients in the distribution group.

  • 如果向 200 个以上的收件人发送邮件,则由于性能原因,不会评估各个邮箱邮件提示。If the message is addressed to more than 200 recipients, individual mailbox MailTips aren't evaluated due to performance reasons.

  • 自定义邮件提示限制在 175 个字符以内。Custom MailTips are limited to 175 characters.

  • 虽然 Exchange 2010 将完全填充邮件提示,Exchange 2013 将仅显示最多 1000 个字符。While Exchange 2010 would populate MailTips in their entirety, Exchange 2013 will only display up to 1000 characters.

  • 如果发件人开始撰写邮件并且长时间使其保持打开状态,则“自动答复”和“邮箱已满”邮件提示将每隔两个小时评估一次。If the sender starts composing a message and leaves it open for an extended period of time, the Automatic Replies and Mailbox Full MailTips are evaluated every two hours.