Exchange Online 中的协作Collaboration in Exchange Online

Office 365 和 Exchange Online 提供多种功能,可帮助您轻松地协作电子邮件中的最终用户。Office 365 and Exchange Online provides several features that can help your end users easily collaborate in email.

这些功能,以下几节中所述的每个具有不同的用户体验的功能设置和应根据需要完成的用户和组织可以提供。例如,网站邮箱提供强大的文档协作功能。但是,站点邮箱依赖 SharePoint,以便如果不在 SharePoint 订阅计划,您可以使用公用文件夹共享文档。Each of these features, described in the following sections, has a different user experience and feature set and should be used based on what your users need to accomplish and what your organization can provide. For example, site mailboxes provide great documentation collaboration features. However, site mailboxes rely on SharePoint, so if you aren't planning on subscribing to SharePoint, you can use public folders to share documents.

该主题对比这些协作功能,帮助您确定向用户提供哪些功能。This topic compares these collaboration features to help you decide which features to offer your users.

站点邮箱Site mailboxes

站点邮箱在功能上包含 SharePoint 站点成员身份(所有者和成员)、通过 Exchange 邮箱的电子邮件共享以及用于存储和共享的 SharePoint 站点。实际上,站点邮箱汇集了 Exchange 电子邮件和 SharePoint 文档。对用户来说,站点邮箱可作为项目的中央筛选柜,为只能由站点会员访问和编辑的文件项目电子邮件和文档提供空间。此外,站点电子邮箱有指定的生命周期,并经过优化以用于具有设定的起始和结束日期的项目。若要完全实施站点邮箱,最终用户必须使用 Outlook 2013。A site mailbox is functionally comprised of a SharePoint site membership (owners and members), shared storage through an Exchange mailbox for email messages, and a SharePoint site to store and share. Essentially, site mailboxes bring Exchange email and SharePoint documents together. For users, a site mailbox serves as a central filing cabinet for the project, providing a place to file project email and documents that can be accessed and edited only by site members. In addition, site mailboxes have a specified lifecycle and are optimized to be used for projects that have set start and end dates. To fully implement site mailboxes, end users must use Outlook 2013.

若要了解详细信息,请参阅使用 Office 365 中的站点邮箱的准备To learn more, see Prepare for using Site Mailboxes in Office 365.

公用文件夹Public folders

公用文件夹专为共享访问设计,为收集、组织信息及与您的工作组或组织中的其他人共享信息提供了一种轻松、有效的方式。Public folders are designed for shared access and provide an easy and effective way to collect, organize, and share information with other people in your workgroup or organization.

公用文件夹组织易于浏览深度层次结构中的内容。用户通过浏览层次结构与它们相关的分支发现有趣和相关的内容。用户始终看到在其 Outlook 文件夹视图中的完整层次结构。公用文件夹是通讯组存档良好的技术。可以启用邮件的公用文件夹,并将其添加为通讯组的成员。向通讯组发送电子邮件会自动添加到的公用文件夹以供日后参考。公用文件夹还提供简单文档共享,不需要在组织中安装 SharePoint。最后,最终用户可以使用以下支持的 Outlook 客户端使用公用文件夹: Outlook 2007、 Outlook 2010、 Outlook 2013 和 Outlook Web App,但有一些限制。Public folders organize content in a deep hierarchy that's easy to browse. Users discover interesting and relevant content by browsing through branches of the hierarchy that are relevant to them. Users always see the full hierarchy in their Outlook folder view. Public folders are a great technology for distribution group archiving. A public folder can be mail-enabled and added as a member of the distribution group. Email sent to the distribution group is automatically added to the public folder for later reference. Public folders also provide simple document sharing and don't require SharePoint to be installed in your organization. Finally, end users can use public folders with the following supported Outlook clients: Outlook 2007, Outlook 2010, Outlook 2013, and Outlook Web App, but with some limitations.

若要了解详细信息,请参阅Office 365 和 Exchange Online 中的公用文件夹To learn more, see Public folders in Office 365 and Exchange Online.

共享邮箱Shared mailboxes

共享邮箱是是多个指定用户可以访问以读取和发送电子邮件以及共享公用日历的邮箱。共享邮箱可以提供通用电子邮件地址(如 info@contoso.com 或 sales@contoso.com),客户可以使用这些邮件地址来询问您的公司。如果共享邮箱在指定用户回复电子邮件时拥有"发送为"权限, 则显示为通过邮箱 (例如:sales@contoso.com)回复,而不是实际用户回复。A shared mailbox is a mailbox that multiple designated users can access to read and send email messages and to share a common calendar. Shared mailboxes can provide a generic email address (such as info@contoso.com or sales@contoso.com) that customers can use to inquire about your company. If the shared mailbox has the Send As permission assigned when a delegated user responds to the email message, it can appear as though the mailbox (for example, sales@contoso.com) is responding, not the actual user.

若要了解详细信息,请参阅Shared MailboxesTo learn more, see Shared Mailboxes.

Groups

组(也称为"通讯组")是将会出现在共享通讯簿中的两个或多个收件人的集合。将电子邮件发送到一个组时,该组的所有成员都会收到该电子邮件。通讯组可以按特定的讨论主题(例如"Dog Lovers")组织,也可以按共享要求用户经常联络的公用工作结构的用户组织。Groups (also called distribution groups) are a collection of two or more recipients that appears in the shared address book. When an email message is sent to a group, it's received by all members of the group. Distribution groups can be organized by a particular discussion subject (such as "Dog Lovers") or by users who share a common work structure that requires them to communicate frequently.

若要了解详细信息,请参阅Recipients in Exchange OnlineTo learn more, see Recipients in Exchange Online.

要使用哪一种?Which one to use?

通过下列表格,您可以快速浏览每个协作功能,帮助您决定使用哪一种。The following table gives you a quick glance at each of the collaboration features to help you decide which one to use.

站点邮箱Site mailboxes 公用文件夹Public folders 共享邮箱Shared mailboxes Groups
组类型Type of group
以团队形式共同处理具有特定起始和结束日期的特定项目的用户。Users who work together as a team on a specific project with definitive start and end dates.
利用恰当的权限,组织中的每个人都可以访问和搜索公用文件夹。公用文件夹是维护历史记录或通讯组会话的理想选择。With the proper permissions, everyone in your organization can access and search public folders. Public folders are ideal for maintaining history or distribution group conversations.
代表虚拟标识工作的代理人,可与共享的邮箱标识回复电子邮件。示例:support@tailspintoys.comDelegates working on behalf of a virtual identity, and they can respond to email as that shared mailbox identity. Example: support@tailspintoys.com
需要向有共同兴趣或特征的收件人组发送电子邮件的用户。Users who need to send email to a group of recipients with a common interest or characteristic.
理想组大小Ideal group size
Small
大型Large
Small
大型Large
访问Access
站点邮箱所有者和成员。Site mailbox owners and members.
组织中的任何人都可以访问。Accessible by anyone in your organization.
用户可以被授予“完全访问”权限和/或“发送为”权限。如果被授予“完全访问”权限,则用户也必须添加共享邮箱至其 Outlook 配置文件以访问共享邮箱。Users can be granted Full Access and/or Send As permissions. If granted Full Access permissions, users must also add the shared mailbox to their Outlook profile to access the shared mailbox.
对于通讯组,必须手动添加成员。对于动态通讯组,成员添加基于筛选条件。For distribution groups, members must be manually added. For dynamic distribution groups, members are added based on filtering criteria.
共享日历?Shared calendar?
No
Yes
Yes
No
电子邮件到达用户的个人收件箱?Email arrives in user's personal Inbox?
不到达。电子邮件到达站点邮箱。No. Email arrives in the site mailbox.
不到达。电子邮件到达公用文件夹。No. Email arrives in the public folder.
不到达。电子邮件到达共享邮箱的收件箱。No. Email arrives in the Inbox of the shared mailbox.
是。电子邮件到达通讯组成员的收件箱。Yes. Email arrives in the Inbox of a distribution group member.
支持的客户端Supported clients
Outlook 2013Outlook 2013
SharePoint OnlineSharePoint Online
Outlook 2013Outlook 2013
Outlook Web AppOutlook Web App
Outlook 2010Outlook 2010
Outlook 2007Outlook 2007
Outlook 2013Outlook 2013
Outlook Web AppOutlook Web App
Outlook 2010Outlook 2010
Outlook 2007Outlook 2007
Outlook 2013Outlook 2013
Outlook Web AppOutlook Web App
Outlook 2010Outlook 2010
Outlook 2007Outlook 2007