解决 Office 365 邮件流问题Troubleshoot Office 365 mail flow

无法发送或接收电子邮件?适用于企业的 Office 365 有几种以管理员身份疑难解答该问题的方法。我们建议使用自动化解决方案,因为它们通常比手动更容易、更快地进行疑难解答。Can't send or receive email? Office 365 for business has several ways that can troubleshoot the issue as an admin. We recommend using the automated solutions because they are typically easier and faster than manual troubleshooting.

在这些情况下,自动化邮件流疑难解答非常有用The automated mail flow troubleshooter can help in these scenarios

邮件传递相关问题会使用户和管理员感到非常厌烦。不管你的邮箱是在本地、Office 365 中托管还是组合托管,邮件流问题都可能不时出现。幸运的是,如果在过去的 7 天里发生了问题,邮件流疑难解答(需要全局管理员登录)可以帮助你解决一些此类问题。例如,发送和接收邮件时出现问题的情况,或者邮件在以下情形中发生延迟的情况:Problems with mail delivery can be a very frustrating for both the user and the administrator. Whether your mailboxes are hosted on-premises, in Office 365, or a combination of both, mail flow issues can occur from time to time. Luckily, the mail flow troubleshooter (requires global admin sign-in) can help you troubleshoot some of these issues if they happened in the past 7 days. For example, if you have problems sending and receiving mail or if mail is delayed in the following scenarios:

  • 发件人的邮箱在 Office 365 上托管,收件人的邮箱位于组织外部。The sender's mailbox is hosted on Office 365, and the recipient's mailbox is outside your organization.

  • 发件人的邮箱位于组织外部,收件人的邮箱在 Office 365 上托管。The sender's mailbox is outside your organization, and the recipient's mailbox is hosted in Office 365.

  • 发件人和收件人的邮箱都位于 Office 365 中。The sender's and recipient's mailboxes are both located in Office 365.

  • 发件人的邮箱在 Office 365 上托管,收件人的邮箱位于本地 Exchange 服务器上,这两个邮箱都在同一组织中。The sender's mailbox is hosted in Office 365, and the recipient's mailbox is located on an on-premise Exchange server, and both mailboxes are in the same organization.

  • 发件人的邮箱在本地 Exchange Server 服务器上托管,收件人的邮箱在 Office 365 中托管,这两个邮箱都在同一组织中。The sender's mailbox is hosted on an on-premise Exchange Server server and the recipient's mailbox is hosted in Office 365, and both mailboxes are in the same organization.

有关使用邮件流疑难解答和其他疑难解答选项的说明,请参阅以 Office 365 商业版管理员身份查找并解决电子邮件传递问题For instructions about using the mail flow troubleshooter and other troubleshooting options, see Find and fix email delivery issues as an Office 365 for business admin.

下面的视频演示几个 automated mail flow troubleshooting options for Office 365 admins(面向 Office 365 管理员的自动邮件流疑难解答选项)。The following video demonstrates several of the automated mail flow troubleshooting options for Office 365 admins.

疑难解答由连接器导致的邮件流Troubleshoot mail flow caused by connectors

若要验证并解决来自 Office 365 到组织的电子邮件服务器 (也称为内部部署服务器) 的邮件流,请验证您的连接器。您可以设置并验证 Exchange 管理员中心 (EAC) 中的连接器页上的连接器。您从 Office 365 的邮件流达到内置的验证测试:To validate and troubleshoot mail flow from Office 365 to your organization's email server (also called on-premises server), validate your connectors. You can set up and validate connectors on the connectors page in the Exchange admin center (EAC). The built-in validation tests that your mail flow from Office 365 reaches:

  • 您组织的电子邮件服务器Your organization's email server

  • 合作伙伴组织。A partner organization.

有关详细信息,请参阅验证 Office 365 中的连接器For more information, see Validate connectors in Office 365.

解决由错误的 SPF 记录或 MX 记录导致的邮件流问题Troubleshoot mail flow issues caused by incorrect SPF records or MX records

疑难解答:Office 365 中 SPF 的最佳实践。提供了有关如何修复几个 SPF 记录错误的提示。这篇文章的开头还解释说明了 SPF 记录是什么以及 Office 365 如何使用它们防止欺骗。Troubleshooting: Best practices for SPF in Office 365 gives tips on how to fix several SPF record errors. The beginning of that article also provides an explanation of what SPF records are and how Office 365 uses them to prevent spoofing.

如果您的 MX 记录未正确设置,也会发生邮件流问题。若要验证您的 MX 记录,请参阅在 Office 365 中添加域或 DNS 记录后查找并修复问题Mail flow issues can also happen when your MX record is not setup correctly. To verify your MX record, see Find and fix issues after adding your domain or DNS records in Office 365.

详细信息For more information

Exchange Online 和 Office 365 邮件流最佳做法(概述)Mail flow best practices for Exchange Online and Office 365 (overview)

Mail Flow in EOPMail Flow in EOP