配置 DTMF 回退自动助理Configure a DTMF fallback auto attendant

您可以配置已启用语音的统一消息 (UM) 自动助理的双音多频 (DTMF) 回退自动助理。DTMF 回退自动助理的 UM 启用语音的自动助理无法了解或识别提供呼叫者的语音输入时使用。如果已配置 DTMF 回退自动助理,呼叫者必须使用 DTMF 输入,也称为按键输入,来导航自动助理菜单系统、 拼写用户的名称,或使用自定义菜单提示。如果已经配置了没有 DTMF 回退自动助理,并且语音输入的最大数目超过因为系统不知道呼叫者的说,系统将在响应与此提示:"抱歉,我无法帮助。请回拨更高版本。"You can configure a speech-enabled Unified Messaging (UM) auto attendant that has a dual tone multi-frequency (DTMF) fallback auto attendant. A DTMF fallback auto attendant is used when the UM speech-enabled auto attendant can't understand or recognize the speech inputs provided by a caller. If a DTMF fallback auto attendant has been configured, the caller has to use DTMF inputs, also known as touchtone inputs, to navigate the auto attendant menu system, spell a user's name, or use a custom menu prompt. If no DTMF fallback auto attendant has been configured, and the maximum number of speech inputs is exceeded because the system didn't understand what the caller said, the system will respond with this prompt: "Sorry, I couldn't help. Please call back later."

默认情况下启用自动助理不语音-创建它时。您语音启用后自动助理,呼叫者可以将仅语音命令来导航自动助理菜单系统,并且不能使用按键输入。尽管它不是必需的但我们建议您配置的每个已启用语音的自动助理 DTMF 回退自动助理,以便调用方可以使用按键输入,如果已启用语音的自动助理不识别或了解他们所说的单词。我们还建议您不要语音启用 DTMF 回退自动助理。By default, an auto attendant isn't speech-enabled when you create it. After you speech-enable the auto attendant, callers can use only voice commands to navigate the auto attendant menu system, and touchtone inputs can't be used. Although it isn't required, we recommend that you configure a DTMF fallback auto attendant for each speech-enabled auto attendant so callers can use touchtone inputs if the speech-enabled auto attendant doesn't recognize or understand the words they say. We also recommend that you don't speech-enable a DTMF fallback auto attendant.

有关与 UM 自动助理相关的更多管理任务,请参阅 UM 自动助理过程For additional management tasks related to UM auto attendants, see UM auto attendant procedures.

在开始之前,您需要知道什么?What do you need to know before you begin?

  • 估计完成时间:小于 1 分钟。Estimated time to complete: Less than 1 minute.

  • 您需要执行此过程之前为其分配权限。若要查看所需的权限,请参阅Messaging Permissions主题中的"UM 自动助理"条目。You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

  • 在执行这些步骤之前,先确认已创建 UM 拨号计划。有关详细步骤,请参阅创建 UM 拨号计划Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • 在执行这些步骤之前,先确认已创建 UM 自动助理。有关详细步骤,请参阅创建 UM 自动助理Before you perform these procedures, confirm that a UM auto attendant has been created. For detailed steps, see Create a UM auto attendant.

  • 若要了解可能适用于此主题中过程的键盘快捷键,请参阅 Exchange 管理中心内的键盘快捷键For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

提示

遇到问题了吗?请在 Exchange 论坛中寻求帮助。 请访问以下论坛:Exchange ServerExchange OnlineExchange Online Protection。.Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server,Exchange Online, or Exchange Online Protection..

要执行什么操作?What do you want to do?

使用 EAC 配置启用语音且具有 DTMF 回退自动助理的自动助理Use the EAC to configure a speech-enabled auto attendant with a DTMF fallback auto attendant

  1. 在 EAC 中,导航到统一消息 > UM 拨号计划。在列表视图中,选择您想要更改并单击编辑UM 拨号计划编辑图标In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan you want to change and click EditEdit icon.

  2. UM 拨号计划页上的在UM 自动助理下,选择您要为其创建 DTMF 回退自动助理的 UM 自动助理。工具栏上,单击编辑编辑图标On the UM Dial Plan page, under UM Auto Attendants, select the UM auto attendant for which you want to create a DTMF fallback auto attendant. On the toolbar, click EditEdit icon.

  3. UM 自动助理页上>常规,选择使用此自动助理时语音命令不正常,旁边的复选框,然后单击浏览On the UM Auto Attendant page > General, select the check box next to Use this auto attendant when voice commands don't work correctly, and then click Browse.

  4. 选择 UM 自动助理页上,选择您想要用作 DTMF 回退自动助理,,,然后单击保存的自动助理。On the Select a UM Auto Attendant page, select the auto attendant you want to use as a DTMF fallback auto attendant, and then click Save.

重要

必须先启用语音自动语音助理,才能浏览已设置的 DTMF 回退自动助理。You must first speech-enable the auto attendant before you can browse for a DTMF fallback auto attendant you have set up.

使用命令行管理程序配置启用语音且具有 DTMF 回退自动助理的自动助理Use the Shell to configure a speech-enabled auto attendant with a DTMF fallback auto attendant

此示例将名为 MySpeechEnabledAA 的 UM 自动助理配置为使用名为 MyDTMFAA 的 DTMF 回退自动助理。This example configures a UM auto attendant named MySpeechEnabledAA to use a DTMF fallback auto attendant named MyDTMFAA.

Set-UMAutoAttendant -Identity MySpeechEnabledAA -DTMFFallbackAutoAttendant MyDTMFAA