创建 UM 自动助理Create a UM auto attendant

创建统一消息 (UM) 自动助理后,对 human 运算符通常回答的外部电话号码的传入呼叫将由自动助理解答。与其他的统一消息组件,如 UM 拨号计划和 UM IP 网关,您不需要创建 UM 自动助理。但是,自动助理帮助内部和外部呼叫者查找用户或部门的组织中存在,将呼叫转接到它们。After you create a Unified Messaging (UM) auto attendant, incoming calls to an external telephone number that a human operator would ordinarily answer are answered by the auto attendant. Unlike with other Unified Messaging components, such as UM dial plans and UM IP gateways, you aren't required to create UM auto attendants. However, auto attendants help internal and external callers locate users or departments that exist in an organization and transfer calls to them.

有关与 UM 自动助理相关的更多管理任务,请参阅 UM 自动助理过程For additional management tasks related to UM auto attendants, see UM auto attendant procedures.

在开始之前,您需要知道什么?What do you need to know before you begin?

  • 估计完成时间:3 分钟。Estimated time to complete: 3 minutes.

  • 您需要执行此过程之前为其分配权限。若要查看所需的权限,请参阅Messaging Permissions主题中的"UM 自动助理"条目。You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

  • 在执行这些步骤之前,先确认已创建 UM 拨号计划。有关详细步骤,请参阅创建 UM 拨号计划Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • 若要了解可能适用于此主题中过程的键盘快捷键,请参阅 Exchange 管理中心内的键盘快捷键For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

提示

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要执行什么操作?What do you want to do?

使用 EAC 创建 UM 自动助理Use the EAC to create a UM auto attendant

  1. 在 EAC 中,导航到统一消息 > UM 拨号计划,选择您要为其添加自动助理的 UM 拨号计划,然后单击编辑编辑图标In the EAC, navigate to Unified Messaging > UM dial plans, select the UM dial plan for which you want to add an auto attendant, and then click EditEdit icon.

  2. UM 拨号计划页上,在UM 自动助理下单击新建添加图标On the UM Dial Plan page, under UM Auto Attendants, click NewAdd Icon.

  3. 新建 UM 自动助理页上,输入以下信息:On the New UM auto attendant page, enter the following information:

    • 名称使用此框以创建 UM 自动助理的显示名称。UM 自动助理的名称,则需要,并且必须唯一。但是,它仅用于 EAC 和命令行管理程序中显示目的。Name Use this box to create the display name for the UM auto attendant. A UM auto attendant name is required and must be unique. However, it's used only for display purposes in the EAC and the Shell.

      如果在已创建自动助理之后必须更改它的显示名,则必须首先删除现有 UM 自动助理,然后创建另一个有合适名称的自动助理。如果您的组织使用多个 UM 自动助理,则建议您的 UM 自动助理使用有意义的名称。UM 自动助理名称的最大长度是 64 个字符,并且可以包括空格。If you have to change the display name of the auto attendant after it's created, you must first delete the existing UM auto attendant and then create another auto attendant that has the appropriate name. If your organization uses multiple UM auto attendants, we recommend that you use meaningful names for your UM auto attendants. The maximum length of a UM auto attendant name is 64 characters, and it can include spaces.

      虽然可以命名新的 UM 自动助理,以包含空格,如果与 Office Communications Server 2007 R2 或 Microsoft Lync Server 集成统一消息、 自动助理的名称不能包含空格。因此,如果您使用显示名称中的空格创建自动助理和您正在与 Office Communications Server 2007 R2 或 Lync Server 集成,您必须先删除该自动助理,然后创建另一个不包括空格的自动助理在显示名称。Although you can name a new UM auto attendant to include spaces, if you integrate Unified Messaging with Office Communications Server 2007 R2 or Microsoft Lync Server, the name of the auto attendant can't include spaces. Therefore, if you created an auto attendant with spaces in the display name, and you're integrating with Office Communications Server 2007 R2 or Lync Server, you must first delete that auto attendant and then create another auto attendant that doesn't include spaces in the display name.

    • 创建此自动助理,如启用选中此复选框以启用自动助理应答传入呼叫时完成新建 UM 自动助理向导。默认情况下,为禁用创建新的自动助理。Create this auto attendant as enabled Select this check box to enable the auto attendant to answer incoming calls when you complete the New UM Auto Attendant Wizard. By default, a new auto attendant is created as disabled.

      如果您决定创建 UM 自动助理,为已禁用,可以使用 EAC 或命令行管理程序启用的自动助理后完成该向导。If you decide to create the UM auto attendant as disabled, you can use the EAC or the Shell to enable the auto attendant after you finish the wizard.

    • 设置对语音命令作出响应的自动助理选中此复选框以启用语音的 UM 自动助理。启用语音的自动助理时,系统可以响应呼叫者或自定义提示使用 UM 自动助理使用按键或语音输入。默认情况下启用自动助理不是语音-创建时。Set the auto attendant to respond to voice commands Select this check box to speech-enable the UM auto attendant. If the auto attendant is speech-enabled, callers can respond to the system or custom prompts used by the UM auto attendant using touchtone or voice inputs. By default, the auto attendant won't be speech-enabled when it's created.

      用于启用语音的自动助理的呼叫者,您必须安装相应的 UM 语言包包含自动语音识别 (ASR) 支持和配置为使用这种语言的自动助理的属性。For callers to use a speech-enabled auto attendant, you must install the appropriate UM language pack that contains Automatic Speech Recognition (ASR) support and configure the properties of the auto attendant to use this language.

    • 访问号码使用此框输入分机号码的呼叫者将用于到达的自动助理的电话号码。在框中,键入分机号或电话号码,然后单击添加添加图标以向列表添加的号码。分机号或您提供的电话号码的位数不具有匹配的数字位数的分机号的关联 UM 拨号计划上配置。这是因为 UM 自动助理允许直接调用。Access numbers Use this box to enter the extension numbers or telephone numbers that callers will use to reach the auto attendant. Type an extension number or telephone number in the box, and then click AddAdd Icon to add the number to the list. The number of digits in the extension number or telephone number that you provide doesn't have to match the number of digits for an extension number configured on the associated UM dial plan. This is because direct calls are allowed to UM auto attendants.

      不受限制的分机号码或输入的电话号码数。但是,您可能会列出分机号的情况下创建新的自动助理。分机号或电话号码不是必需的。The number of extension numbers or telephone numbers entered is unlimited. However, you may create the new auto attendant without an extension number listed. An extension number or telephone number isn't required.

      您可以编辑或删除现有的分机号或电话号码。若要编辑现有的分机号或电话号码,单击编辑添加图标。要从列表中删除现有的分机号或电话号码,请单击删除删除图标You can edit or remove an existing extension number or telephone number. To edit an existing extension number or telephone number, click EditAdd Icon. To remove an existing extension number or telephone number from the list, click RemoveRemove icon.

  4. 键入所需的项目保留天数。Click Save.

使用命令行管理程序创建 UM 自动助理Use the Shell to create a UM auto attendant

本示例创建名为 UM 自动助理MyUMAutoAttendant的可接受传入呼叫,但不启用语音。This example creates a UM auto attendant named MyUMAutoAttendant that can accept incoming calls but isn't speech-enabled.

New-UMAutoAttendant -Name MyUMAutoAttendant -UMDialPlan MyUMDialPlan -PilotIdentifierList 55000 -Enabled $false

本示例创建名为已启用语音的 UM 自动助理MyUMAutoAttendantThis example creates a speech-enabled UM auto attendant named MyUMAutoAttendant.

New-UMAutoAttendant -Name MyUMAutoAttendant -UMDialPlan MyUMDialPlan -PilotIdentifierList 56000,56100 -SpeechEnabled $true