在 Exchange Online 中创建 UM 自动助理Create a UM auto attendant in Exchange Online

创建统一消息(UM)自动助理后,对人工操作员通常应答的外部电话号码的传入呼叫将由自动助理应答。After you create a Unified Messaging (UM) auto attendant, incoming calls to an external telephone number that a human operator would ordinarily answer are answered by the auto attendant. 与其他统一消息组件(如 UM 拨号计划和 UM IP 网关)不同,您无需创建 UM 自动助理。Unlike with other Unified Messaging components, such as UM dial plans and UM IP gateways, you aren't required to create UM auto attendants. 但是,自动助理可以帮助内部和外部的呼叫者找到组织中存在的用户或部门,并将呼叫转接给他们。However, auto attendants help internal and external callers locate users or departments that exist in an organization and transfer calls to them.

有关与 UM 自动助理相关的更多管理任务,请参阅 UM 自动助理过程For additional management tasks related to UM auto attendants, see UM auto attendant procedures.

在开始之前,您需要知道什么?What do you need to know before you begin?

  • 估计完成时间:3 分钟。Estimated time to complete: 3 minutes.

  • 您必须先获得权限,然后才能执行此过程或多个过程。You need to be assigned permissions before you can perform this procedure or procedures. 若要查看所需的权限,请参阅统一消息权限主题中的 "UM 自动助理" 条目。To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

  • 在执行这些步骤之前,先确认已创建 UM 拨号计划。Before you perform these procedures, confirm that a UM dial plan has been created. 有关详细步骤,请参阅创建 UM 拨号计划For detailed steps, see Create a UM dial plan.

  • 有关可能适用于本主题中的过程的键盘快捷方式的信息,请参阅Exchange 管理中心的键盘快捷方式For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts for the Exchange admin center.

提示

是否有任何疑问?Having problems? 在 Exchange 论坛中寻求帮助。Ask for help in the Exchange forums. Exchange onlineexchange online Protection中访问论坛。Visit the forums at Exchange Online or Exchange Online Protection.

使用 EAC 创建 UM 自动助理Use the EAC to create a UM auto attendant

  1. 在 EAC 中,导航到 "统一消息 > " " um 拨号计划",选择要为其添加自动助理的 UM 拨号计划,然后单击 "编辑 编辑图标"。In the EAC, navigate to Unified Messaging > UM dial plans, select the UM dial plan for which you want to add an auto attendant, and then click Edit Edit icon.

  2. 在 " um 拨号计划" 页面的 "um 自动助理" 下,单击](../../media/ITPro_EAC_AddIcon.gif)"新建 ![添加图标"。On the UM Dial Plan page, under UM Auto Attendants, click New Add Icon.

  3. 在 "新建 UM 自动助理" 页面上,输入以下信息:On the New UM auto attendant page, enter the following information:

    • 名称:使用此框可以创建 UM 自动助理的显示名称。Name: Use this box to create the display name for the UM auto attendant. UM 自动助理名称是必需的,并且必须是唯一的。A UM auto attendant name is required and must be unique. 但是,它仅用于 EAC 和 Exchange Online PowerShell 中的显示目的。However, it's used only for display purposes in the EAC and Exchange Online PowerShell.

      如果在已创建自动助理之后必须更改它的显示名,则必须首先删除现有 UM 自动助理,然后创建另一个有合适名称的自动助理。如果您的组织使用多个 UM 自动助理,则建议您的 UM 自动助理使用有意义的名称。UM 自动助理名称的最大长度是 64 个字符,并且可以包括空格。If you have to change the display name of the auto attendant after it's created, you must first delete the existing UM auto attendant and then create another auto attendant that has the appropriate name. If your organization uses multiple UM auto attendants, we recommend that you use meaningful names for your UM auto attendants. The maximum length of a UM auto attendant name is 64 characters, and it can include spaces.

      虽然您可以命名一个新的 UM 自动助理以包含空格,但是,如果将统一消息与 Office Communications Server 2007 R2 或 Microsoft Lync Server 集成,则自动助理的名称不能包含空格。Although you can name a new UM auto attendant to include spaces, if you integrate Unified Messaging with Office Communications Server 2007 R2 or Microsoft Lync Server, the name of the auto attendant can't include spaces. 因此,如果您在显示名称中创建了带有空格的自动助理,并且要与 Office 通信服务器 2007 R2 或 Lync Server 集成,则必须先删除该自动助理,然后再创建不包含空格的另一个自动助理在 "显示名称" 中。Therefore, if you created an auto attendant with spaces in the display name, and you're integrating with Office Communications Server 2007 R2 or Lync Server, you must first delete that auto attendant and then create another auto attendant that doesn't include spaces in the display name.

    • 此自动助理创建为已启用:选中此复选框可在完成 "新建 UM 自动助理" 向导时,使自动助理能够应答传入呼叫。Create this auto attendant as enabled: Select this check box to enable the auto attendant to answer incoming calls when you complete the New UM Auto Attendant Wizard. 默认情况下,新建的自动助理为禁用状态。By default, a new auto attendant is created as disabled.

      如果决定将 UM 自动助理创建为禁用,可以在完成向导之后使用 EAC 或 Exchange Online PowerShell 启用自动助理。If you decide to create the UM auto attendant as disabled, you can use the EAC or Exchange Online PowerShell to enable the auto attendant after you finish the wizard.

    • 设置自动助理以响应语音命令:选中此复选框可为 UM 自动助理启用语音功能。Set the auto attendant to respond to voice commands: Select this check box to speech-enable the UM auto attendant. 通过对自动助理启用语音,呼叫者可以通过使用按键或语音输入来响应 UM 自动助理所使用的系统或自定义提示。If the auto attendant is speech-enabled, callers can respond to the system or custom prompts used by the UM auto attendant using touchtone or voice inputs. 默认情况下,自动助理在创建时不会启用语音。By default, the auto attendant won't be speech-enabled when it's created.

      对于要使用启用语音的自动助理的呼叫者,您必须安装包含自动语音识别(ASR)支持的相应 UM 语言包,并将自动助理的属性配置为使用此语言。For callers to use a speech-enabled auto attendant, you must install the appropriate UM language pack that contains Automatic Speech Recognition (ASR) support and configure the properties of the auto attendant to use this language.

    • 访问号码:使用此框可以输入呼叫者将用于联系自动助理的分机号码或电话号码。Access numbers: Use this box to enter the extension numbers or telephone numbers that callers will use to reach the auto attendant. 在框中键入分机号码或电话号码,然后单击 "添加 " 图标将号码添加到列表中。Type an extension number or telephone number in the box, and then click Add Add Icon to add the number to the list. 您提供的分机号码的位数或电话号码无需与在关联的 UM 拨号计划中配置的分机号码的位数匹配。The number of digits in the extension number or telephone number that you provide doesn't have to match the number of digits for an extension number configured on the associated UM dial plan. 这是因为允许直接呼叫 UM 自动助理。This is because direct calls are allowed to UM auto attendants.

      输入的分机号码或电话号码数量不受限制。The number of extension numbers or telephone numbers entered is unlimited. 但是,您可以创建新的自动助理,而不会列出分机号。However, you may create the new auto attendant without an extension number listed. 分机号码或电话号码并非必需。An extension number or telephone number isn't required.

      您可以编辑或删除现有分机号码或电话号码。You can edit or remove an existing extension number or telephone number. 若要编辑现有分机号码或电话号码,请**** 单击 "编辑添加图标"。To edit an existing extension number or telephone number, click Edit Add Icon. 若要从列表中删除现有分机号码或电话号码,请**** 单击 "删除删除图标"。To remove an existing extension number or telephone number from the list, click Remove Remove icon.

  4. 单击“保存”****。Click Save.

使用 Exchange Online PowerShell 创建 UM 自动助理Use Exchange Online PowerShell to create a UM auto attendant

本示例创建一个名为MyUMAutoAttendant的 UM 自动助理,它可以接受传入呼叫但不启用语音。This example creates a UM auto attendant named MyUMAutoAttendant that can accept incoming calls but isn't speech-enabled.

New-UMAutoAttendant -Name MyUMAutoAttendant -UMDialPlan MyUMDialPlan -PilotIdentifierList 55000 -Enabled $false

本示例创建一个名为MyUMAutoAttendant的启用语音的 UM 自动助理。This example creates a speech-enabled UM auto attendant named MyUMAutoAttendant.

New-UMAutoAttendant -Name MyUMAutoAttendant -UMDialPlan MyUMDialPlan -PilotIdentifierList 56000,56100 -SpeechEnabled $true