启用自定义的营业时间菜单提示Enable a customized business hours menu prompt

您可以自定义工作时间内使用统一消息 (UM) 自动助理菜单提示。创建 UM 自动助理后,会在呼叫者听到欢迎问候语播放的营业时间之后菜单提示中用作默认系统提示 ("欢迎使用统一消息")。尽管不替换或更改系统提示符下,您可以自定义问候语和菜单提示用于 UM 自动助理。创建自定义的工作时间菜单提示音频文件后,必须为营业启用 UM 自动助理菜单导航条目。You can customize the menu prompt to be used by a Unified Messaging (UM) auto attendant during business hours. After you create a UM auto attendant, a default system prompt ("Welcome to Unified Messaging") is used as the menu prompt that callers hear after the business hours welcome greeting is played. Although the system prompt mustn't be replaced or changed, you can customize the greetings and menu prompts that are used with UM auto attendants. After you create a customized business hours menu prompt audio file, you must enable menu navigation entries on the UM auto attendant for business hours.

如果您只想要包括您的组织或业务作为默认的系统提示的一部分的名称,可以在业务名称框中输入名称,在 UM 自动助理。有关详细信息,请参阅输入的业务名称If you only want to include the name of your organization or business as part of the default system prompt, you can enter the name in the Business name box on the UM auto attendant. For details, see Enter a business name.

重要

您必须自动助理上配置营业时间。有关详细信息,请参阅Configure 营业时间You must configure business hours on the auto attendant. For details, see Configure business hours.

有关与 UM 自动助理相关的其他管理任务,请参阅UM 自动助理过程For additional management tasks related to UM auto attendants, see UM auto attendant procedures.

在开始之前,您需要知道什么?What do you need to know before you begin?

  • 估计完成时间:5 分钟。Estimated time to complete: 5 minutes.

  • 您需要执行此过程之前为其分配权限。若要查看所需的权限,请参阅Messaging Permissions主题中的"UM 自动助理"条目。You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

  • 在执行这些过程之前,请确认已创建 UM 拨号计划。有关详细步骤,请参阅创建 UM 拨号计划Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • 在执行这些过程之前,请确认已创建 UM 自动助理。有关详细步骤,请参阅创建 UM 自动助理Before you perform these procedures, confirm that a UM auto attendant has been created. For detailed steps, see Create a UM auto attendant.

  • 创建一个要用于菜单提示的 .wav 或 .wma 文件。Create a .wav or .wma file to be used for the menu prompt.

  • 若要了解可能适用于此主题中过程的键盘快捷键,请参阅 Exchange 管理中心内的键盘快捷键For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

提示

有问题?寻求帮助 Exchange 论坛。访问在Exchange ServerExchange OnlineExchange Online Protection论坛正在Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server,Exchange Online, or Exchange Online Protection..

您想执行什么操作?What do you want to do?

使用 EAC 启用自定义的营业时间菜单提示Use the EAC to enable a customized business hours menu prompt

  1. 在 EAC 中,导航到统一消息 > UM 拨号计划。在列表视图中,选择您想要更改的 UM 拨号计划,然后单击编辑编辑图标In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan that you want to change, and then click EditEdit icon.

  2. UM 拨号计划页上的在UM 自动助理下,选择要为其启用自定义的工作时间菜单提示,UM 自动助理,然后单击编辑编辑图标On the UM Dial Plan page, under UM Auto Attendants, select the UM auto attendant for which you want to enable a customized business hours menu prompt, and then click EditEdit icon.

  3. UM 自动助理页上>菜单导航,在营业时间菜单导航下单击更改,然后单击浏览找到自定义的工作时间菜单提示文件。On the UM Auto Attendant page, > Menu navigation, under Business hours menu navigation click Change, and then click Browse to locate the customized business hours menu prompt file.

    重要

    用于菜单提示的文件必须是 .wav 或 .wma 文件。The file you use for the menu prompt must be a .wav or .wma file.

  4. 在找到该文件后,单击“打开”*,然后再单击“保存”After you've located the file, click **Open, and then click **Save*.

使用命令行管理程序启用自定义的营业时间菜单提示Use the Shell to enable a customized business hours menu prompt

此示例启用营业时间主菜单提示并使用自定义提示名为businesshoursprompts.wav上的 UM 自动助理MyUMAutoAttendantThis example enables a business hours main menu prompt and uses a customized prompt named businesshoursprompts.wav on the UM auto attendant MyUMAutoAttendant.

Command Set-UMAutoAttendant -Identity MyUMAutoAttendant -BusinessHoursMainMenuCustomPromptEnabled $true -BusinessHoursMainMenuCustomPromptFilename BusinessHoursPrompts.wav

本示例配置名为 UM 自动助理MyUMAutoAttendant的已配置为 10:45 到 13:15 (星期日) 的营业 09:00 到 17:00 (星期一) 和 09:00 到 16:30 (星期六) 和假日时间和配置为在其关联的问候语" New Year"上2013 年 1 月 2 日和" Building Closed for Construction"从 2013 年 4 月 24 日到 2013 年 4 月 28 日。This example configures a UM auto attendant named MyUMAutoAttendant that has business hours configured to be 10:45 to 13:15 (Sunday), 09:00 to 17:00 (Monday), and 09:00 to 16:30 (Saturday) and holiday times and their associated greetings configured to be " New Year" on January 2, 2013, and " Building Closed for Construction" from April 24, 2013 through April 28, 2013.

Set-UMAutoAttendant -Identity MyUMAutoAttendant -BusinessHoursSchedule 0.10:45-0.13:15,1.09:00-1.17:00,6.09:00-6.16:30 -HolidaySchedule "New Year,newyrgrt.wav,1/2/2013","Building Closed for Construction,construction.wav,4/24/2013,4/28/2013"

本示例配置名为 UM 自动助理MyAutoAttendant,并启用营业导航菜单,以便当呼叫者按 1,他们正在转接至另一个 UM 自动助理名为SalesAutoAttendant。当它们按 2 时,他们正在转发到分机号 12345 的Support,和时它们按 3,它们发送到另一个播放音频文件的自动助理。This example configures a UM auto attendant named MyAutoAttendant and enables business hours navigation menus so that when callers press 1, they're forwarded to another UM auto attendant named SalesAutoAttendant. When they press 2, they're forwarded to extension number 12345 for Support, and when they press 3, they're sent to another auto attendant that plays an audio file.

Set-UMAutoAttendant -Identity MyAutoAttendant - BusinessHoursKeyMappingEnabled $true -BusinessHoursKeyMapping "1,Sales,,SalesAutoAttendant","2,Support,12345","3,Directions,,,directions.wav"