启用自定义非营业时间菜单提示Enable a customized non-business hours menu prompt

您可以自定义统一消息 (UM) 自动助理在营业时间之外要使用的菜单提示。创建 UM 自动助理之后,系统将使用默认系统提示("欢迎使用统一消息")作为呼叫者在播放非营业时间欢迎问候语之后听到的菜单提示。尽管不得替换或更改系统提示语,但您可以自定义用于 UM 自动助理的问候语和菜单提示。创建自定义的非营业时间菜单提示音频文件之后,必须在 UM 自动助理中为非营业时间启用菜单导航条目。You can customize the menu prompt to be used by a Unified Messaging (UM) auto attendant outside business hours. After you create a UM auto attendant, a default system prompt ("Welcome to Unified Messaging") is used as the menu prompt that callers hear after the non-business hours welcome greeting is played. Although the system prompt mustn't be replaced or changed, you can customize the greetings and menu prompts that are used with UM auto attendants. After you create a customized non-business hours menu prompt audio file, you must enable menu navigation entries on the UM auto attendant for non-business hours.

如果您只想要包括您的组织或业务作为默认的系统提示的一部分的名称,可以在业务名称框中输入名称,在 UM 自动助理。有关详细信息,请参阅输入的业务名称If you only want to include the name of your organization or business as part of the default system prompt, you can enter the name in the Business name box on the UM auto attendant. For details, see Enter a business name.

重要

必须在自动助理中配置营业时间。配置营业时间之后,系统将自动设置非营业时间。有关详细信息,请参阅配置工作时间You must configure business hours on the auto attendant. When you configure business hours, the non-business hours are set automatically. For details, see Configure business hours.

有关与 UM 自动助理相关的更多管理任务,请参阅 UM 自动助理过程For additional management tasks related to UM auto attendants, see UM auto attendant procedures.

在开始之前,您需要知道什么?What do you need to know before you begin?

  • 估计完成时间:5 分钟。Estimated time to complete: 5 minutes.

  • 您需要执行此过程之前为其分配权限。若要查看所需的权限,请参阅Messaging Permissions主题中的"UM 自动助理"条目。You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

  • 在执行这些步骤之前,先确认已创建 UM 拨号计划。有关详细步骤,请参阅创建 UM 拨号计划Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • 在执行这些步骤之前,先确认已创建 UM 自动助理。有关详细步骤,请参阅创建 UM 自动助理Before you perform these procedures, confirm that a UM auto attendant has been created. For detailed steps, see Create a UM auto attendant.

  • 创建一个要用于菜单提示的 .wav 或 .wma 文件。Create a .wav or .wma file to be used for the menu prompt.

  • 若要了解可能适用于此主题中过程的键盘快捷键,请参阅 Exchange 管理中心内的键盘快捷键For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

提示

遇到问题了吗?请在 Exchange 论坛中寻求帮助。 请访问以下论坛:Exchange ServerExchange OnlineExchange Online Protection。.Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server,Exchange Online, or Exchange Online Protection..

您想执行什么操作?What do you want to do?

使用 EAC 启用自定义的非营业时间菜单提示Use the EAC to enable a customized non-business hours menu prompt

  1. 在 EAC 中,导航到统一消息 > UM 拨号计划。在列表视图中,选择您想要更改的 UM 拨号计划,然后单击编辑编辑图标In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan that you want to change, and then click EditEdit icon.

  2. UM 拨号计划页上的在UM 自动助理下,选择要为其启用自定义非营业时间菜单提示,UM 自动助理,然后单击编辑编辑图标On the UM Dial Plan page, under UM Auto Attendants, select the UM auto attendant for which you want to enable a customized non-business hours menu prompt, and then click EditEdit icon.

  3. UM 自动助理页上>菜单导航,在非营业时间菜单导航,单击更改,然后单击浏览找到自定义非营业时间菜单提示文件。On the UM Auto Attendant page > Menu navigation, under Non-business hours menu navigation, click Change, and then click Browse to locate the customized non-business hours menu prompt file.

    重要

    用于菜单提示的文件必须是 .wav 或 .wma 文件。The file you use for the menu prompt must be a .wav or .wma file.

  4. 您已找到该文件后,单击打开,然后单击保存After you've located the file, click Open, and then click Save.

使用命令行管理程序启用自定义的非营业时间菜单提示Use the Shell to enable a customized non-business hours menu prompt

本示例将启用名为 MyUMAutoAttendant 的 UM 自动助理,其营业时间配置为 10:45 到 13:15(星期日)、09:00 到 17:00(星期一)、09:00 到 16:30(星期六)和假日时间,而其关联问候语配置为" New Year"(2013 年 1 月 1 日)和" Building Closed for Construction"(从 2013 年 4 月 24 日 到 2013 年 4 月 28日)。This example enables a UM auto attendant named MyUMAutoAttendant that has business hours configured to be 10:45 to 13:15 (Sunday), 09:00 to 17:00 (Monday), and 09:00 to 16:30 (Saturday) and holiday times and their associated greetings configured to be " New Year" on January 1, 2013, and " Building Closed for Construction" from April 24, 2013 through April 28, 2013.

Set-UMAutoAttendant -Identity MyUMAutoAttendant -BusinessHoursSchedule 0.10:45-0.13:15,1.09:00-1.17:00,6.09:00-6.16:30 -HolidaySchedule "New Year,newyrgrt.wav,1/2/2013","Building Closed for Construction,construction.wav,4/24/2013,4/28/2013"

本示例将配置名为 MyAutoAttendant 的 UM 自动助理,并启用非营业时间导航菜单,以便在呼叫者按 1 时,他们会转到另一个名为 SalesAutoAttendant 的 UM 自动助理。当呼叫者按 2 时,他们会转到分机号码 12345 以获得 Support,在按 3 时,他们会发送到另一个播放音频文件的 UM 自动助理。This example configures a UM auto attendant named MyAutoAttendant and enables non-business hours navigation menus so that when callers press 1, they're forwarded to another UM auto attendant named SalesAutoAttendant. When they press 2, they're forwarded to extension number 12345 for Support, and when they press 3, they're sent to another UM auto attendant that plays an audio file.

Set-UMAutoAttendant -Identity MyAutoAttendant - 
AfterHoursKeyMappingEnabled $true -
AfterHoursKeyMapping "1,Sales,,SalesAutoAttendant","2,Support,12345","3,Directions,,,directions.wav"