UM 智能寻线UM hunt groups

电话智能寻线提供了一种将来自单个号码的电话呼叫分配到多个分机或电话号码的方法。在统一消息 (UM) 中,UM 智能寻线是电话智能寻线的逻辑表示形式,它将 UM IP 网关与 UM 拨号计划关联起来。A telephony hunt group provides a way to distribute telephone calls from a single number to multiple extensions or telephone numbers. In Unified Messaging (UM), a UM hunt group is a logical representation of a telephony hunt group, and it links a UM IP gateway to a UM dial plan.

寻找与统一消息智能寻线组相关的管理任务?请参阅UM 智能寻线组过程的信息Looking for management tasks related to Unified Messaging hunt groups? See UM hunt group procedures.

智能寻线的定义What is a hunt group?

“智能寻线”一词用于描述由用户共享的一组专用交换机 (PBX) 或者 IP PBX 分机号码。使用智能寻线可以有效地将呼叫转接进或转接出特定的业务单位。创建并定义智能寻线,可以使接到传入呼叫时,呼叫者听到忙音的几率最小。Hunt group is a term used to describe a group of Private Branch eXchange (PBX) or IP PBX extension numbers that are shared by users. Hunt groups are used to efficiently distribute calls into or out of a specific business unit. Creating and defining a hunt group minimizes the chance that a caller who places an incoming call will receive a busy signal when the call is received.

智能寻线组用于收到传入呼叫时找到打开行、 扩展名或通道。呼叫是"翻转"到下一个可用的行时的主要电话线路正忙,或不应答。呼叫方获取忙音或组中的没有扩展处于打开状态时,才发送到语音邮件。例如,PBX 或 IP PBX 可能配置具有销售部门的 10 分机号码。10 销售分机号码将配置为一个智能寻线。Hunt groups are used to locate an open line, extension, or channel when an incoming call is received. Calls are "rolled over" to the next available line when a primary phone line is busy or isn't answered. The calling party gets a busy signal or is sent to voice mail only if no extensions in the group are open. For example, a PBX or IP PBX might be configured to have 10 extension numbers for the sales department. The 10 sales extension numbers would be configured as one hunt group.

简单智能寻线的设置包括名称、分机号、可用组成员列表以及智能寻线选择方法。智能寻线选择方法确定将传入呼叫呈现给智能寻线成员的顺序。The settings for a simple hunt group include a name, an extension number, a list of available group members, and a hunt group selection method. The hunt group selection method determines the order in which incoming calls are presented to the members of the hunt group.

PBX 或 IP PBX 可以使用多种算法或方法来查找空闲线路、分机或信道。这些方法包括:There are multiple algorithms or methods that a PBX or IP PBX can use to locate an open line, extension, or channel. These include:

  • 组智能寻线或拨打的所有扩展当在智能寻线组分机号码收到传入呼叫时,在 PBX 或 IP PBX 拨打组中的所有分机号。Group hunt or ring all extensions When an incoming call is received on the hunt group extension number, the PBX or IP PBX rings all extension numbers in the group.

  • 最小数字或线性搜寻开头这是大多数 Pbx 和 IP Pbx 上的默认设置。使用此方法时,呼叫将路由至空闲首行按顺序排列,组中的第一行开始。在小型企业的多行电话上最常找到此配置。Start with lowest number or linear hunting This is the default setting on most PBXs and IP PBXs. With this method, calls are routed to the first idle line in sequential order, starting with the first line in the group. This configuration is most often found on multiline phones at small businesses.

  • 循环路由或循环搜寻使用此方法时,呼叫将路由至空闲首行,以行的最后一次处理呼叫后开始。当呼叫通过使用"循环"方法中,如果呼叫发往第 1 行时,下一步将呼叫转至第 2 行,第 3 行,依此类推到下的一步。即使以前的行之一变为可用继续此过程。达到的智能寻结束后,搜索在第启动的第一行。如果以前呼叫上繁忙执行仍会跳过行。循环或轮循机制的搜索传播呼叫中断均匀整个所有呼叫,最小化到主要的服务中断的可能性。Round-robin or circular hunting With this method, calls are routed to the first idle line, starting with the line after the one that last handled a call. When calls are distributed using the "round-robin" method, if a call is delivered to line 1, the next call goes to line 2, the next to line 3, and so on. This process continues even if one of the previous lines becomes free. When the end of the hunt group is reached, the hunting starts over at the first line. Lines are skipped only if they are still busy on a previous call. Circular or round-robin hunting spreads call disruption evenly throughout all the calls, minimizing the possibility for a major disruption in service.

  • 大多数空闲或寻找统一-通讯组使用此方法时,呼叫路由至空闲时间最长的组中第一个可用的行。此方法使用正在呼叫的人员已忙而不是在行是否有可用的时间的长度。在大型呼叫中心位置由人员正在接听的传入呼叫和负载均匀分布的分机号组中,通常使用此方法。Most-idle or uniform-distribution hunting With this method, the call is routed to the first available line in the group that has been idle the longest. This method uses the length of time that the person taking the call has been busy instead of whether the line is available. This method is typically used in large call centers where the incoming calls are being answered by people and the load is distributed evenly across the group of extension numbers.

您可以配置一个或多个智能寻线。每个智能寻线组必须包含至少两行。如果已被中一个智能寻线使用一个数字,它不会在另一个可用。You can configure one or more hunt groups. Each hunt group must include a minimum of two lines. If a number is already being used in one hunt group, it won't be available in another.

以下是简单的电话智能寻线及其工作原理的示例。Following are examples of simple telephony hunt groups and how they work.

示例 1Example 1

分机 300(引导号码)被设置为在呼叫传入时依次对分机 301、302、303 和 304 震铃。Extension 300 (pilot number) is programmed so that when a call comes in, it rings extension 301, then 302, then 303, then 304.

  1. 分机 301 正忙。Extension 301 is busy.

  2. 扩展 302 拨打和不应答。Extension 302 rings and isn't answered.

  3. 分机 303 应答了该呼叫。Extension 303 answers the call.

  4. 分机 304 空闲,正在等待传入呼叫。Extension 304 is free and waiting for an incoming call.

    示例 2Example 2

分机 1000(引导号码)被设置为在呼叫传入时同时对从 2000 到 2003 的所有分机震铃:Extension 1000 (pilot number) is programmed so that when a call comes in, it rings all the extensions 2000 through 2003 at the same time:

  1. 分机 2000 空闲。Extension 2000 is free.

  2. 分机 2001 空闲。Extension 2001 is free.

  3. 分机 2002 空闲。Extension 2002 is free.

  4. 分机 2003 应答了该传入呼叫。Extension 2003 answers the incoming call.

引导号码的定义What is a pilot number?

在电话网络中,可以将 PBX 或 IP PBX 配置为拥有一个或多个智能寻线。PBX 或 IP PBX 上创建的每个智能寻线必须有关联的引导号码。使用引导号码有助于避免忙音,并将传入呼叫路由到可用的分机号。PBX 或 IP PBX 使用引导号码找到智能寻线,继而找到接到传入呼叫的电话分机号码,以及分配给智能寻线的分机。如果没有定义引导号码,PBX 或 IP PBX 将无法找到接到传入呼叫的分机号码。In a telephony network, a PBX or an IP PBX can be configured to have a single hunt group or multiple hunt groups. Each hunt group created on a PBX or IP PBX must have an associated pilot number. Using a pilot number helps to eliminate busy signals and to route incoming calls to the extension numbers that are available. The PBX or IP PBX uses the pilot number to locate the hunt group and in turn to locate the telephone extension number on which the incoming call was received and the extensions that are assigned to the hunt group. Without a defined pilot number, the PBX or IP PBX can't locate where the incoming call was received.

地址、 扩展名或内部 PBX 或 IP PBX 智能寻线组所在位置的引导号码。通常是空白的分机号或不具备的人员或与之关联的电话的分机号智能寻线组中的一个分机号。例如,您可能包含分机号 4100、 4101、 4102、 4103、 4104 和 4105 PBX 或 IP PBX 上配置智能寻线组。为智能寻线的引导号码配置为分机 4100。当在分机号 4100 收到呼叫时,在 PBX 或 IP PBX 查找下一个可用的分机号码,以确定将传入呼叫的位置。本示例中,在 PBX 或 IP PBX 将使用其程控的搜索算法查看 4101、 4102、 4103、 4104 和 4105 分机号。A pilot number is the address, extension, or location of the hunt group inside the PBX or IP PBX. It's generally a blank extension number or one extension number from a hunt group of extension numbers that doesn't have a person or telephone associated with it. For example, you might configure a hunt group on a PBX or IP PBX to contain extension numbers 4100, 4101, 4102, 4103, 4104, and 4105. The pilot number for the hunt group is configured as extension 4100. When a call is received on extension number 4100, the PBX or IP PBX looks for the next available extension number to determine where to deliver the call. In this example, the PBX or IP PBX will use its programmed search algorithm to look at extension numbers 4101, 4102, 4103, 4104, and 4105.

使用引导号码有助于避免忙音,并帮助将传入呼叫转接到可用的分机号码。在统一消息中,PBX 或 IP PBX 引导号码用作目标。如果智能寻线中没有分机号应答传入呼叫,则将呼叫路由至运行 Microsoft Exchange 统一消息服务的邮箱服务器。Using a pilot number helps eliminate busy signals and helps route incoming calls to the extension numbers that are available. In Unified Messaging, the PBX or IP PBX pilot number is used as the target. If none of the extension numbers in the hunt group answer an incoming call, the call is routed to a Mailbox server running the Microsoft Exchange Unified Messaging service.

UM 智能寻线的定义What is a UM hunt group?

统一的消息智能寻线至关重要的统一消息系统操作。UM 智能寻是一个现有的 PBX 或 IP PBX 智能寻线组的逻辑表示形式。它用于链接与 UM 拨号计划 UM IP 网关。单个 UM 智能寻还可以链接与 UM 拨号计划的多个 UM IP 网关。默认情况下,当创建一个 UM IP 网关并将其与 UM 拨号计划关联,将创建 UM 智能寻,并且您还可以创建其他智能寻线。您必须创建 UM 智能寻线的至少一个组。Unified Messaging hunt groups are critical to the operation of the UM system. A UM hunt group is a logical representation of an existing PBX or IP PBX hunt group. It's used to link a UM IP gateway with a UM dial plan. A single UM hunt group can also link multiple UM IP gateways with a UM dial plan. By default, when you create a UM IP gateway and associate it with a UM dial plan, a UM hunt group is created, and you can also create other hunt groups. You must create at least one UM hunt group.

UM 智能寻用于定位从中接收传入呼叫的 PBX 或 IP PBX 智能寻线组。此外必须为 UM 智能寻定义为在 PBX 或 IP PBX 上的智能寻线组定义引导号码。引导号码用于匹配提供的使用会话初始协议 (SIP) 信号语音邮件上的信息的传入呼叫的信息。试点号码启用 Exchange 服务器以解释呼叫以及正确的拨号计划,以便可以正确路由呼叫。不存在智能寻线组可防止 Exchange 服务器知道传入呼叫的位置。了解的传入呼叫的位置启用接受传递从 VoIP 网关、 IP PBX 或启用 SIP 的 PBX 的呼叫标头信息的 Exchange 服务器。非常重要的正确配置 UM 智能寻线组,因为上定义的引导号码不匹配的传入呼叫将不应答 UM 智能寻,并且的传入呼叫路由将失败。UM hunt groups are used to locate the PBX or IP PBX hunt group from which an incoming call is received. A pilot number defined for a hunt group on the PBX or IP PBX must also be defined for the UM hunt group. The pilot number is used to match the information presented for incoming calls using the Session Initiation Protocol (SIP) signaling information on the voice message. The pilot number enables Exchange servers to interpret the call together with the correct dial plan so that the call can be routed correctly. The absence of a hunt group prevents Exchange servers from knowing the location of the incoming call. Knowing the location of incoming calls enables the Exchange servers to accept the call header information that's passed from the VoIP gateway, IP PBX, or SIP-enabled PBX. It's very important that you configure your UM hunt groups correctly, because incoming calls that don't match the pilot number defined on the UM hunt group won't be answered, and routing of incoming calls will fail.

在内部部署和混合部署时创建一个 UM 智能寻、 正在启用所有客户端访问和邮箱服务器,而不管是否他们已被添加到 UM 拨号计划,与 VoIP 网关、 IP PBX 或启用 SIP 的 PBX 进行通信。这是因为所有客户端访问和邮箱服务器应答传入呼叫的所有拨号计划,而不是特定 UM 拨号计划在早期版本的 Exchange UM 服务器一样。如果您删除 UM 智能寻,关联的 UM IP 网关将无法从 VoIP 网关、 IP PBX 或启用 SIP 的 PBX 应答传入呼叫或发出传出呼叫通过 VoIP 网关、 IP PBX 或启用 SIP 的 PBX,使用指定的引导号码。In on-premises and hybrid deployments when you create a UM hunt group, you're enabling all Client Access and Mailbox servers, regardless of whether they've been added to a UM dial plan, to communicate with a VoIP gateway, IP PBX, or SIP-enabled PBX. This is because all Client Access and Mailbox servers answer incoming calls for all dial plans, instead of for a specific UM dial plan like the UM server did in previous versions of Exchange. If you delete the UM hunt group, the associated UM IP gateway won't be able to answer incoming calls from a VoIP gateway, IP PBX, or SIP-enabled PBX or place outgoing calls through the VoIP gateway, IP PBX or SIP-enabled PBX using the specified pilot number.

但是,对于内部部署和混合部署中如果您正在将 UM 与 Microsoft Office Communications Server 2007 R2 或 Microsoft Lync Server 集成,您必须添加所有客户端访问和邮箱服务器到所有的 SIP URI 拨号计划已创建要使用的Communications Server 2007 R2 或 Lync Server。这样呼叫路由和外拨正常工作。However, for on-premises and hybrid deployments if you're integrating UM with Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server, you must add all Client Access and Mailbox servers to all SIP URI dial plans that have been created to work with Communications Server 2007 R2 or Lync Server. This enables call routing and outdialing to work correctly.

有关 UM IP 网关的详细信息,请参阅UM IP 网关For more information about UM IP gateways, see UM IP gateways.