重置语音邮件 PINReset a voice mail PIN

当启用统一消息 UM-语音邮件用户锁定其使用 Outlook Voice Access,因为它们尝试使用不正确的 PIN 多次登录或忘记其 PIN 他们的邮箱超出之后时,可以使用以下过程之一重置用户的PIN。重置用户的 Outlook 语音访问 PIN 时,您可以配置 UM 自动生成的 PIN,或者您可以手动指定 PIN。新的 PIN 发送给电子邮件中的用户。您可以指定其他 PIN 选项,如要求用户首次登录时重置其 PIN。用户还可以将使用 Outlook 或 Outlook Web App 其 UM PIN 重置。When a Unified Messaging (UM)-enabled voice mail user is locked out of their mailbox using Outlook Voice Access because they tried to sign in using an incorrect PIN multiple times or they forgot their PIN, you can use one of the following procedures to reset the user's PIN. When you reset a user's Outlook Voice Access PIN, you can configure UM to automatically generate a PIN or you can manually specify the PIN. The new PIN is sent to the user in email. You can specify additional PIN options such as requiring the user to reset their PIN when they first sign in. Users can also reset their UM PIN using Outlook or Outlook Web App.

备注

若要访问其启用 UM 的邮箱,Outlook Voice Access 用户需要使用按键,也称为双音多频 (DTMF) 输入。语音识别不适用于 PIN 输入。To access their UM-enabled mailboxes, Outlook Voice Access users need to use touchtone, also known as dual tone multi-frequency (DTMF), inputs. Speech recognition isn't available for PIN input.

有关与 Outlook Voice Access PIN 安全相关的其他任务,请参阅 针的安全程序For additional tasks related to Outlook Voice Access PIN security, see PIN security procedures.

在开始之前,您需要知道什么?What do you need to know before you begin?

  • 估计完成时间:小于 1 分钟。Estimated time to complete: Less than 1 minute.

  • 您需要执行此过程之前为其分配权限。若要查看所需的权限,请参阅Messaging Permissions主题中的"UM 邮箱"条目。You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM mailboxes" entry in the Unified Messaging Permissions topic.

  • 若要了解可能适用于此主题中过程的键盘快捷键,请参阅 Exchange 管理中心内的键盘快捷键For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

提示

遇到问题了吗?请在 Exchange 论坛中寻求帮助。 请访问以下论坛:Exchange ServerExchange OnlineExchange Online Protection。.Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server,Exchange Online, or Exchange Online Protection..

您想执行什么操作?What do you want to do?

使用 EAC 重置统一消息 PINUse the EAC to reset a Unified Messaging PIN

  1. 在 EAC 中,导航到的收件人。在列表视图中,选择您想要查看的用户邮箱。In the EAC, navigate to Recipients. In the list view, select the user mailbox that you want to view.

  2. 在详细信息窗格中“电话和语音功能”**** 下的“统一消息”**** 下,单击“查看详细信息”*In the details pane, under *Phone and Voice Features, under Unified Messaging, click View details.

  3. 在“UM 邮箱”**** 页面上的“UM 邮箱设置”**** 下,单击“重置 PIN”*On the *UM Mailbox page, under UM mailbox settings, click Reset PIN.

  4. 使用“重置 UM 邮箱 PIN”**** 页面上,使用以下选项重置启用 UM 用户的 PIN:On the Reset UM Mailbox PIN page, use the following options to reset the UM-enabled user's PIN:

    • 自动生成 PIN使用此选项可自动生成用户用于访问 Outlook Voice Access 其邮箱的 PIN。默认情况下启用此设置。Automatically generate a PIN Use this option to automatically generate the PIN that's used by the user to gain access to their mailbox using Outlook Voice Access. By default, this setting is enabled.

      将电子邮件到用户的邮箱中发送的自动生成的 PIN。收到的 PIN 和登录到其邮箱后,他们将提示您将 PIN 更改为更熟悉这些 PIN。The automatically generated PIN will be sent in an email message to the user's mailbox. After they receive the PIN and sign in to their mailbox, they'll be prompted to change the PIN to a PIN that's more familiar to them.

      Outlook Web App 和 Microsoft Outlook,还允许用户重置其 PIN。PIN 将自动生成基于与用户的邮箱相关联的 UM 邮箱策略配置的 PIN 策略。我们建议您自动为 Outlook Voice Access 用户生成旋转中心点。Outlook Web App and Microsoft Outlook also let the user reset their PIN. The PIN is automatically generated based on the PIN policies that are configured on the UM mailbox policy that's associated with the user's mailbox. We recommend that you automatically generate PINs for Outlook Voice Access users.

    • 键入 PIN使用此选项可手动指定 Outlook Voice Access 用户的 PIN。默认情况下禁用此设置。Type a PIN Use this option to manually specify a PIN for an Outlook Voice Access user. By default, this setting is disabled.

      如果您指定的用户 PIN,请将电子邮件到用户的邮箱中发送 PIN。收到的 PIN 和登录到其邮箱后,他们可以通过配置 Outlook Voice Access 中的个人选项更改 PIN。但是,在 Outlook Web App 和 Microsoft Outlook,没有要手动指定 PIN 的选项。If you specify a PIN for a user, the PIN will be sent in an email message to the user's mailbox. After they receive the PIN and sign in to their mailbox, they can change the PIN by configuring personal options in Outlook Voice Access. However, in Outlook Web App and Microsoft Outlook, there is no option to manually specify a PIN.

    • 需要重置其 PIN 首次登录用户需要重置其 PIN,当他们在首次登录到 Outlook Voice Access 用户,请使用此选项。默认情况下启用此选项。Require the user to reset their PIN the first time they sign in Use this option to require the user to reset their PIN when they first sign in to Outlook Voice Access. By default, this option is enabled.

      如果您选择自动生成用户的 PIN 选项,可以启用此选项可以要求用户更改其 PIN,当他们在首次登录到 Outlook Voice Access。这有助于保护用户的 PIN。If you select the option to automatically generate a PIN for a user, you can enable this option to require users to change their PIN when they first sign in to Outlook Voice Access. This helps protect the user's PIN.

  5. 键入所需的项目保留天数。Click Save.

使用命令行管理程序重置统一消息 PINUse the Shell to reset a Unified Messaging PIN

此示例将 Tony Smith 的语音邮件 PIN 重置为 1985848。但是,当用户首次登录 Outlook Voice Access 时必须更改该 PIN。This example resets the voice mail PIN for Tony Smith to 1985848. However, this PIN must be changed when the user first signs in to Outlook Voice Access.

Set-UMMailboxPIN -Identity tonysmith@contoso.com -PIN 1985848 -PinExpired $true