启用 Outlook Voice Access 用户自定义的问候语Enable a customized greeting for Outlook Voice Access users

默认情况下,每个统一消息 (UM) 拨号计划的欢迎问候语,它向呼叫者,包括已配置 Outlook Voice Access 号码拨入 Outlook Voice Access 用户播放使用标准的.wav 文件。但是,您可以创建的欢迎问候语的.wav 或.wma 文件,并启用 UM 拨号计划。By default, each Unified Messaging (UM) dial plan uses a standard .wav file for the welcome greeting that's played to callers, including Outlook Voice Access users who dial in to an Outlook Voice Access number that's been configured. However, you can create a .wav or .wma file for the welcome greeting, and then enable it on the UM dial plan.

例如,您可能想要更改默认欢迎问候语,而提供特定于您的公司,如"欢迎到 Outlook 语音访问的 Woodgrove 银行。"的欢迎问候语若要执行此操作,则记录的自定义的欢迎问候语,并将其保存为.wav 或.wma 文件。然后您配置拨号计划配置为使用自定义欢迎问候语。For example, you might want to change the default welcome greeting and instead provide a welcome greeting that's specific to your company, such as "Welcome to Outlook Voice Access for Woodgrove Bank." To do this, you record the customized welcome greeting and save it as a .wav or .wma file. Then you configure the dial plan to use the customized welcome greeting.

有关 Outlook Voice Access 用户可用菜单选项的详细信息,请参阅《Outlook Voice Access 快速使用指南》,该指南可从 Microsoft 下载中心获取。For more information about the menu options available for Outlook Voice Access users, see the Quick Reference Guide for Outlook Voice Access, which is available from the Microsoft Download Center.

有关与 UM 拨号计划相关的其他管理任务,请参阅Dial Plan ProceduresFor additional management tasks related to UM dial plans, see Dial Plan Procedures.

在开始之前,您需要知道什么?What do you need to know before you begin?

  • 估计完成时间:小于 1 分钟。Estimated time to complete: Less than 1 minute.

  • 您需要执行此过程之前为其分配权限。若要查看所需的权限,请参阅Messaging Permissions主题中的"UM 拨号计划"条目。You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

  • 在执行这些步骤之前,先确认已创建 UM 拨号计划。有关详细步骤,请参阅创建 UM 拨号计划Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • 若要了解可能适用于此主题中过程的键盘快捷键,请参阅 Exchange 管理中心内的键盘快捷键For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

提示

遇到问题了吗?请在 Exchange 论坛中寻求帮助。 请访问以下论坛:Exchange ServerExchange OnlineExchange Online Protection。.Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server,Exchange Online, or Exchange Online Protection..

您想执行什么操作?What do you want to do?

使用 EAC 启用自定义欢迎问候语Use the EAC to enable a customized welcome greeting

  1. 在 EAC 中,导航到统一消息 > UM 拨号计划In the EAC, navigate to Unified Messaging > UM dial plans.

  2. 在列表视图中,选择您想要修改的 UM 拨号计划,然后单击编辑编辑图标In the list view, select the UM dial plan that you want to modify, and then click EditEdit icon.

  3. UM 拨号计划页上,单击配置On the UM dial plan page, click Configure.

  4. Outlook Voice Access,在欢迎问候语,下单击更改,然后单击浏览找到的问候语文件。In Outlook Voice Access, under Welcome greeting, click Change, and then click Browse to locate the greeting file.

    重要

    用于欢迎问候语的文件必须是 .wav 文件或 .wma 文件。The file you use for the welcome greeting must be a .wav or .wma file.

  5. 您已找到该文件后,单击打开,然后单击保存After you've located the file, click Open, and then click Save.

使用命令行管理程序启用自定义欢迎问候语Use the Shell to enable a customized welcome greeting

此示例在名为 MyUMDialPlan 的 UM 拨号计划中启用使用 C:\UMPrompts\welcome.wav 文件的欢迎问候语。This example enables a welcome greeting that uses the C:\UMPrompts\welcome.wav file on a UM dial plan named MyUMDialPlan.

Set-UMDialPlan -Identity MyUMDialPlan -WelcomeGreetingEnabled $true -WelcomeGreetingFilename c:\UMPrompts\welcome.wav